Mobile Access - What do libraries want?

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Presentation given on 22 January 2014 at Jisc Collections Mobile Resource Issues: Publisher workshop

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Mobile Access - What do libraries want?

  1. 1. Mobile Access What do libraries want? Claire Koch Virtual Support & eServices Developer University of Surrey
  2. 2. Background • Queries about apps being advertised on publisher sites • Queries about how to use certain apps • Increased use of mobile devices around the library
  3. 3. Background • Increased access of Library website on mobile devices Mobile access 60000 50000 40000 30000 20000 10000 0 2010-2011 2011 - 2012 2012 - 2013
  4. 4. University of Surrey Mobile project Aims to improve access to our resources and information from any device, anywhere Library resources • Library website • Maps • Information • Booking systems Supplier resources • eBooks • eJournals • Databases • Catalogue/Discovery
  5. 5. Devices Images from Wikimedia Commons
  6. 6. Investigating useful apps • 170 Providers checked: • 17 had mobile optimised sites only • 28 had apps • 14 had usable/useful apps
  7. 7. Would you access eResources on your phone/tablet? No If it was mobile friendly Yes If there was an app
  8. 8. How would you like to access eResources on your phone/tablet? I don't want to From the Library website From a University app On a mobile friendly publisher's website
  9. 9. What do students & libraries want?
  10. 10. We want it to be • Easy to use • Easy authentication • Easy to search and browse
  11. 11. Authentication options • • • • • Athens/Shibboleth/Institutional Login Device pairing/twinning Activation key/login Social Media IP Recognition
  12. 12. We want it to be • Clear instructions • Clear whether you are logged in or not • Clear distinction between full text and summary only articles • Clear navigation
  13. 13. We want it to be • • • • • Fast to load Full text availability Ability to download full text to read offline Ability to export citations Accessible
  14. 14. We want it to be • Students already pay fees • Libraries already pay for subscriptions • Unless offering new/extra content, it should be free to students
  15. 15. We don’t want… • Unclear and inconsistent authentication options • Authentication that requires you to be on campus • Apps that crash • Apps that don’t provide full text • Apps that are just marketing tools with no content
  16. 16. Summary • All publisher websites should be mobilefriendly • Apps should have full text, clear navigation, easy authentication and should be fast
  17. 17. What would make a brilliant app? “Only ask for login details once” “Clear sign-posting” “Speed it up”
  18. 18. Thank you! Claire Koch Virtual Support & eServices Developer c.koch@surrey.ac.uk @claire_joanne Claire Gravely Information Resources Advisor c.gravely@surrey.ac.uk @library_claire

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