And we have policies that govern the service we provide. Despite differences among Systems there are ILL policies which we all follow with regards to the rights and responsibilities of libraries participating in the ILL network.
Wisconsin Interlibrary Loan Guidelines revised in 2012 on the RL3 website.
In lending policy, make changes according to your policy. For MORE, default ILL rules 28/35. Maintain up-to –date contact information in your participant record.
We can be the leaders in our libraries to encourage liberal lending policies and a more global view of who are patrons are.
Wisconsin Style - In order to borrow, you need libraries willing to lend. Wisconsin is #1 in interlibrary loan resource sharing. WISCAT handled almost 10% more requests in 2014 than the previous year and 3% more than in 2011 before the huge spike in e-books.
Materials on order or not published In constant demand list for WISCAT In constant demand - Minitex Book Kit list
Whether in person or through an electronic process - ask some questions. Clarify things like need-by date, accept another title as a substitute, accept title in a different format Help patrons understand that just because they found it on Amazon, doesn’t mean it’s available in a library. We’ve been seeing more and more requests for self-published items and items that have not been released yet.
Alternatives to requesting and lending: Purchasing Electronic and virtual resources Photocopies (GENEALOGY) Substitute editions
Use WISCAT functionality to remove barriers to requesting: patron-initiated requesting Guest requesting (no user account) ILL Request Tracking Network handling NCIP AG User-group meeting – new patron request form and smart phone scaling of the interface.
Has your library put the pieces together to create outstanding ILL? The Rethinking Resource Sharing group started in the U.S. in 2005 by a group of librarians, product vendors and library technology specialists. They wrote a manifesto and created a checklist to help libraries move toward exceptional ILL service. The Rethinking Resource Sharing manifesto starts in part: “If libraries want to expand and promote information accessibility, and to continue to be valued resources, we believe that libraries must improve their information delivery system. Aligning resource sharing workflow, collection policies, and discovery-delivery systems by significantly reducing service barriers and cost, and offering user service options are critical pieces that promote information access.”
In 2011, David Atkins from the University of Tennessee in Knoxville was our ILL meeting keynote speaker. He presented on “Rethinking Resource Sharing Principles” and introduced the checklist.
When the STAR checklist appeared, the Wisconsin ILL community felt that it was very academic-ILLiad-OCLC library oriented. There was a need for a more inclusive checklist that would be more appropriate for all types of libraries. The RSRT started work on this, but it was never completed. We took a look at the STAR checklist and the Wisconsin ILL Guidelines. We created a new checklist with the thought that libraries may not be able to check off every item, but would work toward these goals.
Putting the Pieces Together:Great ILL Service and Your Library
Putting the Pieces Together:
Great ILL Service and Your Library
Christine Barth, ILL Coordinator, RL&LL
Maureen Welch, Reference & ILL Coordinator, IFLS
What is your ILL policy?
• National http://www.ala.org/rusa/resources/guidelines/interlibrary
with explanatory statement
• State http://rl3.dpi.wi.gov/wiscill2012
• System http://www.iflsweb.org/ill/policies
• Library - Does your library have an interlibrary loan
policy and where is it?
Requesting Library Responsibilities
• Train patrons to use
their local or shared
• Review requests
them to determine
if the item will likely
• Too new/popular?
Lending Library Responsibilities
• Lending library acts on
• Due dates allow time for
reasonable use and
• Renewals are granted
• Label in a way to help
borrowing library identify
& to get returned safely to
• Are all staff aware of ILL
service & policies?
• Do staff actively
promote use of the
service if patrons need
located in the library?
• Is it convenient and
easy for patrons to
How easy is it for patrons to request?
Creating User Accounts
& Giving ILL Permissions
Circulation of ILL Materials
• Do you check out ILL
materials on your
• Can patrons easily
find what ILL materials
they have checked out
and when they are
• Does your library
consider ILL requests
as suggestions for
• Do your selectors
know what comes in
• Are regularly
requested items used
to consider collection
Each year over 9.4 million
items are shared between
libraries to fill requests
for materials not available locally.
Wisconsin continues to rank 1st
nationally in per capital
Rethinking Resource Sharing