1. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
CURRICULUM VITAE
1. Family name/s: Van Der Merwe
2. First name/s: Mathys
3. Date of birth: 16 January 1977
4. Passport holder: South Africa
5. ID Number: 7701165107083
6. Education
Institution [ Date from Date to ] Degree(s) or Diploma(s) obtained
Frikkie Meyer High School 1991-1995 Matric/grade 12
Tshwane University of Technology 2002-2006 National Higher Certificate IT
Tshwane University of Technology 1997-2000 National Higher Certificate Production Management
Morvest 2012 ITIL Foundation Certificate in IT Service Management
7. Language skills: Indicate competence on a scale of 1 to 5 (1 - excellent; 5 - basic)
Language Reading Speaking Writing
English 1 1 1
Afrikaans 1 1 1
Italian 5 5 5
8. Membership of professional bodies: MTM-X Society of Southern Africa
9. Other skills (Technical IT skills):
ü Computer literacy (Microsoft Excel/Word/Access/PowerPoint ,Projects & Windows XP, Vista/7/2003Server)
ü Experience with LAN infra-structures/environments of Absa IT
ü Knowledge / understanding of Internet / E-mails Technologies
ü Knowledge of Absa Hardware/Software
ü Excellent telephone etiquette
ü Understand a Service Desk (concepts and methodologies)
ü Detailed Knowledge of Remedy 5 / CA Service Desk systems
ü Broad based technology knowledge of operating systems, networking and databases and terminology
ü Strong analytical and diagnostic skills
ü Ability to build strong business & IT relationships both internal and external
ü Inquisitive mind that can focus on addressing and solving problems
ü Able to multitask and assertive
ü Presentation Skills
10. Present position: Independent Consultant ICT specialist
11. Years of experience : 19 Years
12. Key qualifications:
· 10 years of experience as ICT specialist in South Africa in office administration and information
management.
· Excellent track-record and technical experience in information and communication technology: High-level IT
certificates, Servers, Troubleshooting, Operating Systems (Windows/Linux), SQL Server, experience with LAN
Infrastructures / Environments, Knowledge / understanding of Internet / E-mails, excellent telephone
etiquette, broad based technology knowledge of operating systems, networking and databases, Network
Administration, Logistics, ASP.NET, Active Directory, Business Analysis, Visual Basic, Business Intelligence, C,
C++, C#, Customer Service, Web Design, Webpages, Database Administration, Data Analysis, Databases,
HTML, Hardware, Internet, Inventory Management, Java, Knowledge Management, MySQL, Microsoft Office,
Social Networking, Social Media, etc.
· Proven experience in organising workshops, conferences, roundtables, etc. and delivering technical support
for IT communication, including the design and the procurement of communications materials, etc.
· Experience in EU funded project
· Strong experience and knowledge of EU procedures, PCM and LFA.
· Strong ability to handle multiple priorities and to meet strict deadlines under pressure
· Excellent team player and initiative taker, details and results oriented with proven experience in problem
solving and dealing with customers, very-good organisational and time management skills.
· Excellent reporting skills in English and Afrikaans.

2. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
13. Specific experience in the region:
Country Date from Date to
South Africa 2006-2015

3. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
14. Professional experience
Date from
Date to
Location
Company & Reference
person (name & contact
details)
Position Description
April 2016 -
Present
Kwazulu
Natal
Region
Siyaya Phambili Field Technician Onsite IT Infrastructure Support(Durban/Pinetown/Pietermaritzburg) :
Applications, Desktops , Networks, Servers, Printers for clients like Growth point at various sites and Colgate Palmolive
Durban
· Windows Desktop PC s(Win 7-10)
· MS Office Suites(2007-2016,365)
· Email Support(Pop3/Exchange/PST/OST)
· DSL Routers(Configure/troubleshoot/install)
· Networking(DHCP/DNS/Troubleshooting/WLAN/LAN/WAN)
· Printers(Networked, MFP, Desktop, Scan to Mail)
· Mobile Devices
February
2016
March 2016
Kwazulu
Natal
Region
IT Compuzservices Owner/Technical
Manager
Upkeep/Monitoring/Maintenance of Client PC s , Network and Servers and Printers
Daily duties on the Servers includes Backups, Active Directory, IIS, Shell (GUI), General Support, Terminal Services, Volume
Shadow Service, Windows 2008 Server Start-up Problems, Running Repairs on Win2008 OS, The Loading Of the OS
(Win2008/2012 Server) on Servers, RAID, Improvement of Response of Applications and OS system on the Servers and Remote
Support as well as Scripting(Batch etc.) amongst others.
All Engineer admin / paperwork to be submitted according agreed dates.
Organized teambuilding workshops and managed several staff and client up-skilling projects, developed technical IT
Communication documentation and liaised with vendors to procure communication material delivered technical IT support for
IT communication
November
2016
January
2015
Kwazulu
Natal
Region
CNM-IT Solutions Senior IT
Technician
Upkeep/Monitoring/Maintenance of Client PC s , Network and Servers and Printers
Daily duties on the Servers includes Backups, Active Directory, IIS, Shell (GUI), General Support, Terminal Services, Volume
Shadow Service, Windows 2008 Server Start-up Problems, Running Repairs on Win2008 OS, The Loading Of the OS
(Win2003/2008/2012 Server) on Servers, RAID, Improvement of Response of Applications and OS system on the Servers and
Remote Support as well as Scripting(Batch etc.) amongst others.
All Engineer admin / paperwork to be submitted according agreed dates.
Organized teambuilding workshops and managed several staff and client up-skilling projects, developed technical IT
Communication documentation and liaised with vendors to procure communication material delivered technical IT support for
IT communication
May 2015
August 2015
Kwazulu
Natal
Region
TDCA Project South
Africa For European
Union/ Lambard
ICT Specialist
Information and
Administrative
Consulted on the TDCA South Africa project methodology development and tender for the European Union.

4. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
Date from
Date to
Location
Company & Reference
person (name & contact
details)
Position Description
Management
Consultants Ltd
Expert category III
July 2013
April 2015
Kwazulu
Natal
Region
Conosco ICT Specialist
Team Leader
Managing of support team.
Ad-hoc Project Planning and Management
Service Delivery Improvement
Problems identification
Set-up of technical documentation.
Customer relations
Provide feedback to Support Manager on staff performances, resource utilization and site operations.
Third level support and remote resolution of calls.
Allocate / co-ordinate workload to resources to ensure consistent execution, service delivery and Productivity of staff Call /
Problem Ticket Management and assignment.
Adhere to and ensure that Field Engineers follow standards and procedures.
Ensure Engineers are equipped Training, Procedures, Tools, Software,
Ensure up-to-date documentation of all processes and Supported environments.
Assist with the implementation of all newly defined Field Engineer and Support Centre Processes.
Ensure problem ticket data is accurate and concise and that the assignment and ticket ownership is Clearly established.
Responsible for the achievement of SLA s.
Manage the reporting, tracking, escalation and analysis of problems.
Responsible for stock and equipment and make cost saving choices with regards to materials and Equipment.
Manage processes relating to root cause analysis and incident investigations.
Liaise with Customers / Vendors on problem status.
Explain / demonstrate how a particular task is to be carried out, and if necessary, initiate on-the-job Training / coaching.
Standby list scheduling.
Planning of projects, Site investigations where necessary and quality checks.
Leave planning.
Cost Management.
Quality maintain and take correct steps where necessary.
All Engineer admin / paperwork to be submitted according agreed dates.
Management of Support Queue
Checking fixed cases before closure
Following up on negative customer feedback
Checking OOH emails to ensure everything has been dealt with

5. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
Date from
Date to
Location
Company & Reference
person (name & contact
details)
Position Description
Managing relationship with Out of Hours Answering Service - Currently Anserve
May 2012-
June 2013
Kwazulu
Natal
Region
Gijima(Schalk van
Heerden Delivery
Manager Gijima
+27833270790)
ICT Specialist
Infrastructure
Team Leader
Managing of support team.
Ad-hoc Project Planning and Management
Service Delivery Improvement
Problems identification
Set-up of technical documentation.
Customer relations
Provide feedback to Support Manager on staff performances, resource utilization and site operations.
Third level support and remote resolution of calls.
Assist with overflow calls
Allocate / co-ordinate workload to resources to ensure consistent execution, service delivery and Productivity of staff Call /
Problem Ticket Management and assignment.
Adhere to and ensure that Field Engineers follow standards and procedures.
Ensure Engineers are equipped Training, Procedures, Tools, Software, Boot Stock to service the Relevant accounts.
Ensure up-to-date documentation of all processes and Supported environments.
Assist with the implementation of all newly defined Field Engineer and Support Centre Processes.
Ensure problem ticket data is accurate and concise and that the assignment and ticket ownership is clearly established.
Responsible for the achievement of SLA s.
Manage the reporting, tracking, escalation and analysis of problems.
Responsible for stock and equipment and make cost saving choices with regards to materials and Equipment.
Manage processes relating to root cause analysis and incident investigations.
Liaise with Customers / Vendors on problem status.
Explain / demonstrate how a particular task is to be carried out, and if necessary, initiate on-the-job Training /coaching.
Daily and or prompt returns of faulty equipment to logistics ensure engineers comply.
Standby list scheduling.
Planning of projects, Site investigations where necessary and quality checks.
Leave planning.
Cost Management.
Quality maintain and take correct steps where necessary.
All Engineer admin / paperwork to be submitted according agreed dates.
Organized teambuilding workshops and managed several staff and client up-skilling projects, developed technical IT
Communication documentation and liaised with vendors to procure communication material delivered technical IT support for
IT communication

6. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
Date from
Date to
Location
Company & Reference
person (name & contact
details)
Position Description
June 2010
Dec 2010
Limpopo
Region
European Union
Eurecna S.p.A/
Limdev
ICT Specialist Upkeep/Monitoring/Maintenance of Limdev Network and Servers and Printers
Daily duties on the Servers includes Backups, Active Directory, IIS, Shell (GUI), General Support, Terminal Services, Volume
Shadow Service, Windows 2003 Server Start-up Problems, Running Repairs on Win2003 OS, The Loading Of the OS (Win2003
Server) on Servers, RAID, Improvement of Response of Applications and OS system on the Servers and Remote Support as well
as Scripting(Batch etc.) amongst others.
All Engineer admin / paperwork to be submitted according agreed dates.
Organized teambuilding workshops and managed several staff and client up-skilling projects, developed technical IT
Communication documentation and liaised with vendors to procure communication material delivered technical IT support for
IT communication
May 2010
May 2012
Limpopo
Region
Gijima(Phuti Mokwele
Branch Team Leader
+2772 507 2505)
ICT Specialist
Field Service
Engineer III/Back
Office/Server
Support/Project
Infrastructure
Leader/Planner
Coordination of the IT team developing the IT infrastructure major clients in Limpopo (ABSA)
This encompassed:
· Need assessment of the IT infrastructure (hardware and software);
· Installation and the software for the IT infrastructure;
· Maintenance of the IT infrastructure;
· Support for troubleshooting;
· Prestaging(ABSA)
o Using:
§ Windows XP
§ ABSA Applications
§ IBMPC s(LenovoM55, M2,55,57,58,8305,8187)
· I have extensive experience in troubleshooting, managing, configuring, testing debunking of the Windows 2003/2008 Server
Enterprise OS Server Environment on the IBM X Series Servers(x236/X3500 etc.) as well as HP RackMounted and Blade
Servers(Proliant/Proliant ML) in the ABSA ICT Infrastructure Environments. First Level support with regards to
LAN/Server/Desktop related problems
· Administration
· Correspondence with Clients
· Help Desk Call Management
· Using :
o Remedy 6, Service Desk
· Support on ABSA Servers
· TCR Load and Configuration
· TSM Card Configuration
· Coordination of Management Strategy for Allocation of resources on ABSA Account in Limpopo

7. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
Date from
Date to
Location
Company & Reference
person (name & contact
details)
Position Description
· Attending Site meetings
· Infrastructure Planning
· Client Liaison
· Initial/After Support on Projects
· Organized teambuilding workshops and managed several staff and client up-skilling projects, developed technical IT
Communication documentation and liaised with vendors to procure communication material delivered technical IT
support for IT communication
March
2009-May
2010
Limpopo
Region
Gijima(Phuti Mokwele
Branch Team Leader
+2772 507 2505)
ICT Specialist
Senior Logistics
Coordinator
Logistics Coordination for Gijima, Polokwane (Pietersburg),South Africa
§ Administration
§ Correspondence with Clients
§ Procuring Quotes
§ Procurement & Ordering Spares
§ Raising PO s
§ Warehouse Management
§ Stock Levels
§ Logistical Finances
§ Management of Stock levels
§ System & Data integrity
§ Using
Syspro
August
2008-March
2009
Limpopo
Region
Gijima(Phuti Mokwele
Branch Team Leader
+2772 507 2505)
ICT Specialist
Incident
Coordinator
Co-Ordination of Calls &Allocation of resources to calls for Gijima, Polokwane (Pietersburg),South Africa
§ Help Desk Call Management
§ For Clients ABSA, FNB, Capitec , SARS, SAPS, Harvey World, Ackermans, SSHI, GEPF, Corro Brick, Rio Tinto, IPS, Paramalat
§ Using :
§ Remedy 6,Remedy 7,Heat, Service Desk
§ Prestaging (ABSA)
§ Using:
§ Windows XP
§ ABSA Applications
§ IBM PC s(Lenovo M55,Lenovo M2,55,57,58,8305,8187)
§ IBM Servers(X236,X3500)
§ First Level support with regards to LAN/Server/Desktop related problems
§ Administration

8. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
Date from
Date to
Location
Company & Reference
person (name & contact
details)
Position Description
§ Correspondence with Clients
January
2007
August 2008
Limpopo
Region
Gijima(Phuti Mokwele
Branch Team Leader
+2772 507 2505)
ICT Specialist
Field Support
Engineer(FSE)/Serv
er Support
Specialist
Coordination of the IT team developing the IT infrastructure major clients in Limpopo such as: Exxaro, ABSA, FNB, Capitec,
Lephalale Municipality, SARS, SAPS, Harvey World, Ackermans, SSHI, GEPF, Corro Brick, Rio Tinto, IPS, and Paramalat. This
encompassed:
· Need assessment of the IT infrastructure (hardware and software);
· Commissioning and installation of the IT equipment for the infrastructure
· Installation and the software for the IT infrastructure;
· Monitoring and implementation of security protocols;
· Maintenance of the IT infrastructure;
· Desktop and on-site support for troubleshooting;
· Website deployment and maintenance.
· Extensive experience in troubleshooting, managing, configuring, testing debunking of the Windows 2003/2008 Server
Enterprise OS Server Environment on the IBM X Series Servers(x236/X3500 etc.) as well as HP Rack Mounted and
Blade Servers(Proliant/Proliant ML) in the ABSA & Exxaro ICT Infrastructure Environments.
Daily duties on the Servers includes Backups, Active Directory, IIS, Shell (GUI),General Support, Terminal Services, Volume
Shadow Service, Windows 2003 Server Start-up Problems, Running Repairs on Win2003 OS, The Loading Of the OS (Win2003
Server) on Servers, RAID, Improvement of Response of Applications and OS system on the Servers and Remote Support as well
as Scripting (Batch etc.) amongst others.
June 2006
December
2006
Johannesb
urg
SA Outsourcing (Pty.)
Ltd
ICT Specialist
Software
Developer
· Software Developer working on various different projects using :ASP.NET 2.0;VB.NET; VC#.NET;SQL Server;
· Application developer based on MS Business Intelligence (Cubes; DTS Packages; Reporting Services)
· Analysis Services Support Engineer
June 1996-
November
1996
Thabazim
bi
Trite Enterprises Apprentice
Technician
· Installing And Maintaining PLC s
15. Other relevant information (e.g., publications)
Recommendations by Colleagues
5people have recommended Mathys
FIELD SERVICE ENGINEER III
"Mathys is a hard working & determined colleague in everything he does. I had the privilege of working with him& also learnt to work better on the Absa contract. Mathys is a great employee for any
company that wants to move forward & increase its business footprint."
Jacobus Theron - Cell phone Number (071) 886 8702, Senior Field Service Engineer Level

9. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
3, Gijima, worked directly with Mathys at Gijima
"To whom it may concern, As my senior colleague and mentor in all things concerning work and professionalism, I would recommend Mathys to anyone who requires his professional skills and ethic
work
Experience. Mathys is always willing to lend a helping hand and help grow the people around him. I have also experienced that he has good Leadership abilities. His efforts and input into the
workplace is most valuable to any company."
Llewellyn Pretorius, Field Support Engineer, Gijima, worked indirectly for Mathys at Gijima
"Mathys is a multi-skilled engineer that can run a whole branch in network, server and system support"
Cedric Yzelle, Senior Field Support Engineer, Gijima, worked directly with Mathys at Gijima Ast
Mathys is a very competent technical person and is always called on when a server has to be reloaded. He constantly receives good ratings from his Absa clients for his support work. He is a good
communicator and always keeps his clients informed of the progress of the work he is busy performing. April 21, 2012
1st
Johan (Sipho) Coetzee, Account Executive: ABSA, Gijima managed Mathys indirectly at Gijima
INFRASTRUCTURE TEAM LEAD
Mathys is a passionate leader. He understands technologies and complex situations and is able to creatively present them in a simple, engaging manner. Regarding client liaison, Mathys is a thorough
professional, an excellent listener, with a strong command of the English language. Within the company, he is a collaborative team player, and can be relied upon to contribute ideas, strategies and
solutions and through example. Beyond his role, he is ready to provide a helping hand wherever necessary. October 19, 2012
1
st
Taryn Murphy, Systems Support Consultant, Gijima (onsite @ Hulamin) worked with Mathys at Gijima On Hulamin
Johan Van Niekerk Quality Assurance Manager at Hulamin Limited
Mathys is a diligent meticulous person striving for excellence in all his activities as an IT specialist. He is quick in grasping the problem and providing the solution to his clients needs
16. Independent Courses
· MTM-X
· MCSE2003
· XTR111
· COI2011 Conflict Of Interest General Awareness
· Compliance for non-FAIS staff.
· SANC2012M Sanctions Level 1 Minimum
· ECCG (Employee Compliance Conduct Guide)
· Attestation
· Effective Telephone Skills @ Absa
· ABAC11
· (SANC14) Absa Financial and Prohibitions
· ML10B Money Laundering Control Basic
· BCM All Staff General Awareness Training
· CPA CA Awareness
· Data Privacy training
· Social Media Employee Conduct Guidelines

10. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
· (BCGA09) BCM All Staff General
· (SANC06) Absa Financial and Prohibitions
· OCCUPATIONAL HEALTH & SAFETY ACT
· TRAINING
· (BCGA08) BCM General Awareness
· For Basic Risk Rated (ML07B)
· Basic Financial Crime Concepts
· Sanctions Minimum Training (SANC01)
· ITIL V3
· CBP
· MDW
· MMDP
Projects I worked on :
Projects
Lephalale ABSA Branch Revamp
2009 to 2009
Members:Mathys Van der Merwe, Gideon Boshoff, somaya watson, Llewellyn Pretorius, warren montgomery
Project Revamp Installation of ABSA ICT Infrastructure to ABSA Standards Load of Servers, PC's etc.
Attending site meetings Infrastructure Planning Client Liaison Initial/After Support on Projects
ABSA Burgersfort
2011 to 2011
Members:Mathys Van der Merwe, Gideon Boshoff, somaya watson, warren montgomery servaas greyling,
Llewellyn Pretorius
Project New Installation of ABSA ICT Infrastructure to ABSA Standards Load of Servers, PC's etc.
Attending site meetings Infrastructure Planning Client Liaison Initial/After Support on Projects
ABSA Thoyouhandou West
Members:Mathys Van der Merwe, Gideon Boshoff, somaya watson, warren montgomery, phuti mokwele
Project New Installation of ABSA ICT Infrastructure to ABSA Standards Load of Servers, PC's etc.
Attending site meetings Infrastructure Planning Client Liaison Initial/After Support on Projects
ABSA SBV BRANCH INSTALL PROJECT
2011 to 2011
Members:Mathys Van der Merwe, Gideon Boshoff
Project New Installation of ABSA ICT Infrastructure to ABSA Standards Load of Servers, PC's etc.
Attending site meetings Infrastructure Planning Client Liaison Initial/After Support on Projects
End User Computer Literacy ICDL Project

11. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
June 2012 to January 2013
Members:Mathys Van der Merwe, Taryn Murphy, Schalk van Heerden, George Webster, Doug Seager, Marcel
Groenewald, Sammy Govender
Upskilling End User PC Litteracy
Value Added Service Project
June 2012 to January 2013
Members:Mathys Van der Merwe, Taryn Murphy, Schalk van Heerden, Sammy Govender, Marcel Groenewald,
Lydiamarie Beck, Willie Naude, Solomzi Mtyeku, Ann Jacob
Creating Innovations Utilizing MDW in or to Add Value to the Service Rendered to Hulamin
Team Building Soft Skills Mentoring and Coaching Project
June 2012 to January 2013
Page6
Members:Mathys Van der Merwe, Sammy Govender, Marcel Groenewald, Schalk van Heerden, Willie Naude,
Lydiamarie Beck, Elmien Solms, Willem Janse van Vuuren, Ann Jacob, Taryn Murphy, Solomzi Mtyeku
Conducting an Ongoing Team Building Exercise Design ,Develop and Maintain a comprehensive Soft Skills
Course Institute Mentoring and Coaching
IT Department Training Project
June 2012 to January 2013
Members:Mathys Van der Merwe, Taryn Murphy, Schalk van Heerden
Assessing the training needs of Personnel,Procuring courses and Capacity Planing
Limdev Project for European Union
June 2010 to December 2010
Members:Mathys Van der Merwe
Upkeep/Monitoring/Maintenance of Limdev Network and Servers and Printers Daily duties on the Servers
includes Backups, Active Directory, IIS, Shell (GUI), General Support, Terminal Services, Volume Shadow
Service, Windows 2003 Server Start-up Problems, Running Repairs on Win2003 OS, The Loading Of
the OS (Win2003 Server) on Servers, RAID, Improvement of Response of Applications and OS system
on the Servers and Remote Support as well as Scripting(Batch etc.) amongst others. All Engineer admin /
paperwork to be submitted according agreed dates. Organized teambuilding workshops and managed several
staff and client up-skilling projects, developed technical IT Communication documentation and liaised with
vendors to procure communication material delivered technical IT support for IT communication
TDCA Project South Africa for European Union
May 2015 to August 2015
Members:Mathys Van der Merwe

12. Mathys van der Merwe
mathysv@gmail.com
+27836560464
Mathys van der Merwe
mathysv@gmail.com
+27836560464
Consulted on the TDCA South Africa project methodology development and tender for the European Union