This document contains the resume of John Chiverton. It lists his contact information and extensive experience working in IT support roles over 15 years, including positions at CSC Australia, the Department of Education and Training, and Unisys. It details his responsibilities in roles providing first and second level desktop support, network administration, and field service work. It also lists his technical skills, qualifications, and references.

1. 19 Gumview Close, Regents Park,
QLD, 4118.
Phone 07 3800 7416 – Mobile 0418791510
E-mail: titan.com@bigpond.com
John Chiverton
System/Product
Knowledge
Windows XP/7/8/8.1/10 – Server 2003/2008R2/2012, MS Office(all versions), Tablets, Laptops,
Desktops, Networking, Severs, Routers, Hubs/Switches, Printers, Data backup, Firewalls,
Spyware, Virus Protection, Troubleshooting, Project Management, WAN, LAN.
Work experience Position: Field Service Officer
Company: CSC Australia Location Based Services
(BMA Coal/BHP Billiton) (6 Month Contract Rolling)
Dates: 14 March 2013 – 2 February 2016
Responsibilities:
 Queue Management
 Provide support in complex multi-network environment.
 Diagnostics and troubleshooting
 Liaising with internal support groups and Vendors
 Working to achieve team wide Service Levels
 Accurate documentation of incidents and problems.
 Initiate the problem management workflow process.
 Action requests and the delegation of related tasks to the appropriate areas.
 Collection of I.T. Computers for Reimaging
 Receipt and Dispatch of I.T. Freight
 Looking after multiple mine sites
 FIFO role experience
 Diagnose network issues
 Mobile device Support
 Cisco IP Phone support
 Switch and power supply faulty replacements
 Tablet, Laptop and Desktop Support
 Port Patching
Position: ICT Officer
Company: Dept. of Education, Training and Employment
(3 Month Contract Rolling)
Dates: 3 December 2012 – 13 March 2013
Responsibilities:
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2.  Provide support in complex multi-network environment.
 Diagnostics and troubleshooting
 Liaising with internal support groups
 Working to achieve team wide Service Levels
 Accurate documentation of incidents and problems.
 Initiate the problem management workflow process.
 Action requests and the delegation of related tasks to the appropriate areas.
 School Support for all I.T. issues
 Administration Support for all I.T. issues
 Receipt and Dispatch of goods
 Data entry into the inventory system
Position: Level 1 and 2 Desktop Support Analyst
Company: Unisys
Dates: May 2008 – August 2012
Unisys provides outsourced IT services. The major client I work with is QLD TAFE who
has over 80 locations across Queensland. Queensland TAFE delivers training to
approximately 380000 students. Unisys is contracted to provide infrastructure and
helpdesk services to both the administration (staff) and education (student) networks.
Other clients include Board of Airline Representatives Australia, Australian National Audit
Office, DIAC (overflow help desk) and Vodafone (Aus & NZ overflow help desk).
Responsibilities:
 Review of support staff calls and ticketing to ensure KPI’s are being met.
Providing coaching and development plans to staff to improve employee
performance.
 Analysing trends and early identifying potential risks
 Identifying improvement areas.
 Delivering induction and training of new staff.
 Developing training materials
 Reviewing training courses and materials.
 Mentoring team.
 Developing and Auditing procedures
 Provide 1st
and 2nd level support in complex multi-client service desk.
 Diagnostics and troubleshooting
 Liaising with internal support groups and external vendors
 Working to achieve team wide Service Levels
 Accurate documentation of incidents and problems.
 Initiate the problem management workflow process.
 Identification of areas of process improvement and implementation of processes.
 Action requests and the delegation of related tasks to the appropriate areas.
 Active Directory Account Creations
 Remote Client Support
 Provide service desk KPI Reports to the manager
Position: Owner/Operator of I.T. Business
Company: Titan Computers
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3. Dates: January 1998 – April 2008
Attributes
 Personal Skills & Leadership and team building  Supervisory skills
 Highly developed customer service skills  Self-motivated
 Ability to adapt communication style to suit audience  Innovative
 Excellent problem analysing and resolving skills  Responsible
 Excellent time management and organisational skills  Level headed
 Good Personal Presentation  Versatile
 Excellent Written and Oral communication
 Excellent Customer Service
 Reliable
 Proactive
Course Institute
ITIL Version 3 Awareness Training Unisys University
Information Security Awareness Unisys University
Business Continuity Management Unisys University
Office Safety and Security Unisys University
Mentoring A+ Essentials Unisys University
Diploma of Project Management The Bremer TAFE QLD
Diploma of Network Engineering The Bremer TAFE QLD
Queensland Construction White Card Train Online
Certificate of Competency as a crane operator –
Front End Loader
B02175
High Risk Work Licence – Forklift 0003220983
References
Jay Kennett
BMA I.S. (Infrastructure Services)
Tel: 0419407562
Sham Mistry
LBS Team lead CSC for BMA Coal
Tel: 0413127165
Aaron Smith
LBS Area Manager CSC
Tel: 0427524912
Kristy James
BMA Management
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4. Tel: 0417892283
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