3. What
is it?
Definition
Characteristics
Requirements for
excellent communication
The process of delivering information to a
particular audience so they understand a
subject and/or perform a task
The product (deliverable) of the technical
communication process
TECHNICAL
COMMUNICATION
Example
Example
Example
Example
Example
Example
Example
Example
4. Examples of deliverables of the
technical communication process
Example: brochure
Example: instructions
Example: video tutorial
Example: blog
Example: policy manual
Example: grant proposal
And more and more. . .
5. Requirements for
excellent communication
Definition
Characteristics
The process of delivering information to a
particular audience so they understand a
subject and/or perform a task
The product (deliverable) of the technical
communication process
Example
Example
Example
Example
Example
Example
Example
Example
Addresses particular audience
Helps readers solve problems
Reflects organization’s goals
and culture
Is produced collaboratively
Uses design to increase
readability
Consists of words or graphics
or both
TECHNICAL
COMMUNICATION
What
is it?
6. Requirements for
excellent communication
Definition
The process of delivering information to a
particular audience so they understand a
subject and/or perform a task
The product (deliverable) of the technical
communication process
Example
Example
Example
Example
Example
Example
Example
Example
Addresses particular audience
Helps readers solve problems
Reflects organization’s goals
and culture
Is produced collaboratively
Uses design to increase
readability
Consists of words or graphics
or both
TECHNICAL
COMMUNICATION
What
is it?
Characteristics
Honest
Clear
Accurate
Comprehensive
Accessible
Concise
Professional looking
Correct
7. What
is it?
Accurate
Comprehensive
Accessible
Concise
Professional looking
Correct
Honest
Clear
Characteristics
Requirements for
excellent communication
Definition
The process of delivering information to a
particular audience so they understand a
subject and/or perform a task
The product (deliverable) of the technical
communication process
Example
Example
Example
Example
Example
Example
Example
Example
Addresses particular audience
Helps readers solve problems
Reflects organization’s goals
and culture
Is produced collaboratively
Uses design to increase
readability
Consists of words or graphics
or both
How
is it important
to your career?
Getting a job
Keeping a job
TECHNICAL
COMMUNICATION
8. Getting a job
Keeping a job
Accurate
Comprehensive
Accessible
Concise
Professional looking
Correct
Honest
Clear
Characteristics
Requirements for
excellent communication
Definition
The process of delivering information to a
particular audience so they understand a
subject and/or perform a task
The product (deliverable) of the technical
communication process
Example
Example
Example
Example
Example
Example
Example
Example
Addresses particular audience
Helps readers solve problems
Reflects organization’s goals
and culture
Is produced collaboratively
Uses design to increase
readability
Consists of words or graphics
or both
What
is it?
How
is it important
to your career?
TECHNICAL
COMMUNICATION
Subject-Matter
Experts (SMEs)
Technical
communicators
Who
produces it?
9. Getting a job
Keeping a job
Accurate
Comprehensive
Accessible
Concise
Professional looking
Correct
Honest
Clear
Characteristics
Requirements for
excellent communication
Definition
The process of delivering information to a
particular audience so they understand a
subject and/or perform a task
The product (deliverable) of the technical
communication process
Example
Example
Example
Example
Example
Example
Example
Example
Addresses particular audience
Helps readers solve problems
Reflects organization’s goals
and culture
Is produced collaboratively
Uses design to increase
readability
Consists of words or graphics
or both
What
is it?
How
is it important
to your career?
TECHNICAL
COMMUNICATION
Subject-Matter
Experts (SMEs)
Technical
communicators
Who
produces it?