Office communication involves transmitting information between individuals or groups within an organization using various methods. Effective communication is important for an organization's success as it allows managing staff, decision making, and controlling behavior. Communication also helps socialize employees and influence attitudes. The primary functions of an office are internal and external communication, as the office serves as the central hub for information flow.

1. OFFICE MANAGEMENT

3. Office communication is the transmitting of
information between one person or group and
another person or group in an organization. It can
include emails, text messages, voicemails, notes,
etc.
According to Prof. Allen, “It is a bridge of
meaning. It consists of a systematic and
continuous telling, listening, and
understanding.”

4. Its importance is great and is growing. The success of
an organisation depends upon how extensively and
intensively communication is being carried out by it. It is
described as a tool of management. It is the last word in
management. Whenever more than one person meet
together, there is communication between them.
In an office people meet and work together. Therefore,
there must be communication among them. The primary
function of an office is communicating, internally and
externally. An organisation needs an office because all
communication will go out from, and come into, it.
Largest number of office machines are meant for
communication.

5. THE IMPORTANCE OF COMMUNICATION IN AN
ORGANIZATION CAN BE SUMMARIZED AS FOLLOWS:
 Communication promotes motivation by informing and
clarifying the employees about the task to be done, the
manner they are performing the task, and how to
improve their performance if it is not up to the mark.
 Communication is a source of information to the
organizational members for decision-making process as
it helps identifying and assessing alternative course of
actions.
 Communication also helps in socializing. In todays life
the only presence of another individual fosters
communication. It is also said that one cannot survive
without communication.

6.  Communication also plays a crucial role in altering
individual’s attitudes, i.e., a well informed individual
will have better attitude than a less-informed individual.
Organizational magazines, journals, meetings and
various other forms of oral and written communication
help in moulding employee’s attitudes.
 Communication also assists in controlling process. It
helps controlling organizational member’s behaviour in
various ways. There are various levels of hierarchy and
certain principles and guidelines that employees must
follow in an organization.

7.  An industry made up of companies that primarily earn
revenue through providing intangible products and
services.
Service industry companies are involved in retail,
transport, distribution, food services, as well as other
service-dominated businesses. Also called service
sector, tertiary sector of industry. See also primary
industry, secondary industry.

8. IMPORTANCE OF SERVICE SECTOR –
 Many productive systems, such as hospitals, beauty salons,
consulting companies, banks and airlines do not produce a
tangible product that can be stored for later consumption.
Instead, the output of such systems is a service – for
example, health care, good looks, advice, loans, and
transportation – that is consumed in the process of its
production. From our day-to-day experience, we know that
the cost and quality of services provided even within the
same industry can vary a great deal. We have preferences
and are willing to pay for different components of service,
such as speed, quality, degree of variety, and so on. Better
management of the system that provides the service,
consistent with customer preferences and requirements, will
lead to greater profitability for the firm. We must therefore
understand the nature of the various types of service
systems and the associated management tasks that are
required to improve a service firm’s competitiveness.

9.  In addition to the continuing growth of the service sector,
the role of services in the manufacturing sector has been
increasing. With increasing automation and the use of
computers in the design of a product and its
manufacturing process, technical and professional staffs
will have a greater role in the actual production of the
product than will unskilled workers. Thus, in the factory
of the future the productive process may be guided by
design engineers, computer operators, and production
planners.
 Finally, service is part of the product. When we buy a
consumer durable, such as an automobile, a washing
machine, or a solar heating system, a guarantee to
service the product accompanies the product itself. Often
our decision to buy a product is influenced by the
services provided with the product

10. EFFECTIVE COMMUNICATION IN CUSTOMER
SERVICE -
 Effective communication is a critical component of
customer service for small organizations. Customer
service efforts are designed to ensure the prompt and
efficient delivery of quality products and services to
customers, as well as the effective recovery from any
service-related issues that may arise. In dealing with
customers, communication is essential, whether it is
face-to-face, over the phone, via email or, increasingly,
through online channels.

11. COMMUNICATION IS CRITICAL SKILL -
 For those in customer service positions, strong
communication and effective problem-solving skills are
must-haves. Call center representatives must be able to
listen well and communicate effectively verbally. Those
who respond to customers via written channels must
also have strong typing, spelling and grammar skills
and the ability to convey information effectively in an
online environment. Communication also comes into
play when dealing with customers questions and
complaints, a reality of this type of work.

12.  Communicating effectively in customer service situations
can involve a number of challenges. Those in these roles
need ready access to up-to-date and reliable information
about the company's products, services and policies.
They need to know what level of authority they have to
meet customer demands and resolve problems.
Sometimes they are unable to satisfy customer requests
due to company policies and this can be a stressful part
of the job. In addition, as customer service continues to
be an important aspect of just about every business, and
as businesses become more competitive, consumers
are coming to expect ever higher levels of service that
companies must be prepared to deliver

13.  The Housing Development Finance Corporation Limited was
incorporated in August 1994 in the name of HDFC Bank Limited. The
registered office was founded in Mumbai, Maharashtra. The bank
was the first to receive an ‘in principle’ approval from the Reserve
Bank of India to set up a bank in the private sector as per the
liberalization of the Indian Banking Industry in the year 1994. HDFC
Bank started its operations as a Scheduled Commercial Bank from
January 1995.
 HDFC is one of India’s premier Housing Finance Company and has
a great track record both in the Indian market and in the International
markets. It was founded in the year 1977 and since then the
corporation have a consistent and healthy growth rate in the home
loan sector. The operations of the HDFC Bank in dealing out
mortgages cover over a million residential units. HDFC has also
developed considerable expertise in retail mortgage loans to different
market segments which are varied in nature. Moreover, the
corporation has a large corporate client base for its housing related
credit facilities.

14. CUSTOMER CENTRE
 If you are seeking information about our products or
services, our comprehensive FAQs (Frequently Asked
Questions) can be the quickest way. This will save you
the trouble of emailing or calling us.
Step 1
 Queries / Feedback / Complaints
 You can reach us for any query/complaint through any of
our access channels mentioned below:
 Email us
 Call us
 Visit us
 Write to us
 You will receive a response within 10 working days.

15.  Travelers Cheques
 Credit Card
 Home Loan
 Personal Loan
 Foreign Currency Cash
 Foreign Currency Demand Drafts
 Cheque Deposits
 Remittances
 Trade Services
 Mutual Funds
 Insurance

16. RESPONSIVENES
RELIABILITY
ASSURANCEEMPATHY
TANGIBILITY
DIMENSIONS OF SERVICE QUALITY

17. AIRTEL
 Airtel Communication based in Ahmedabad, India is one
of the leading company in supply and servicing in an
extensive range of products, that are specifically used
for security purpose like two-way radio, transceiver
equipments and also other wireless products such as air
band radios, marine radios, land mobile radios, high end
AM/FM receivers as well as accessories from
KENWOOD / MOTOROLA/ ICOM etc. Such products
application areas from commercial and industrial
applications to security and emergency applications. We
are also dealing in Global Positioning System (GPS
)Solutions , Other Security like Metal Detectors & Door
Frame Metal Detectors Products. Airtel Communication
started by group of

18. Dealer Dealer
Customer customer
DistributionFranchisee
company

20. Service Flower of Airtel

21. Services provided by Airtel