The document discusses the concept and philosophy of office management. It defines office management as the process of achieving specific performance goals by efficiently using personnel, resources, and the appropriate mechanisms and procedures. The key components of office management are identified as purposes or goals, personnel, means and resources, information, managerial functions, and environment. Components of effective office operations include systems and routines, procedures, methods, manuals, work flow, and delegation. The philosophy of office management emphasizes standardization, consistency, efficiency, discipline, performance appraisal, and financial control to achieve good governance.

2. Office Management
Concept & Philosophy

3. "Remember not only to say the right thing in
the right place, but far more difficult still, to
leave unsaid the wrong thing at the tempting
moment." (Benjamin Franklin)
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4. OFFICE MANAGEMENT
The Concept
• Two words: office and Management
 Office refers to the work center where all the managerial
functions including clerical works are performed
 Management is function of planning, organizing,
controlling, & leading etc: where managers engaging in
these activities, combine human, financial, physical, and
information resources efficiently and effectively to
achieve the goals of the organization.
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5. OFFICE MANAGEMENT
The Definition
Process of achieving a specific performance, and to make
the best use of the personnel by using the most appropriate
mechanisms and procedures, the best possible methods and
by providing the most suitable environment.
George Terry
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6. OFFICE MANAGEMENT
Components of office management
• Purposes or goals
• Personnel/ staff
• Means and resources
• Information
• Managerial functions
• Environment
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7. OFFICE MANAGEMENT
Components of Office Operation
• System & routine
• Procedures
• Methods
• Manuals
• Work Flow
• Delegation
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8. OFFICE MANAGEMENT
The Philosophy
• Standardization & Consistency
• Transparency
• Efficiency
• Discipline
• Performance Appraisal
• Financial Control
• Good Governance
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9. OFFICE MANAGEMENT
The Government Approach
Adopting a specified and standardized
system, procedures & methods governed by
policies, rules and regulations in order to
achieve good governance for efficient and
effective service delivery.
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10. Spheres of Function – Governing Laws
 Rules of Business
 Office Procedures
 Civil Servant’s Act
 Conduct Rules
 HR related rules
 General Financial Rules
 Procurement Rules and Guidelines
 Other policies and functions of the relevant
government organizations
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11. Thanks