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Active Listening Skills The Heart of Empathic Understanding
Reflecting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Encouraging  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summarizing  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clarifying  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Restating  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Validating  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Active listening skills