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Understanding Intra-psychic Processes and Face-to Face Dynamics in Consulting
Agenda for Class 8 ,[object Object],[object Object]
Observation Reaction,  Emotional Response Judgment,  Cognitive Analysis Decision to Act Intervention External Event Process  of Filtering Affects Expectations New External Event Misperception trap Inappropriate  Emotional  Response Trap Analysis  based on  Incorrect  Data Trap Intervention Trap  based on  Incorrect Data
Schein’s Recommendations for Avoiding Traps
Why Do People Communicate? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Role of Language
Cultural Rules of Face-to-Face Dynamics ,[object Object],[object Object],[object Object],[object Object]
Human Exchange as Drama
The Sacredness of the Person and the Dynamics of “Face Work”
The Sacredness of the Person and the Dynamics of “Face Work”
Face Work in Helping Relationships

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Adlt 610 Class85 Fall 2009 Face Work