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CHAPTER 7 Interpersonal Skills
Relationships <ul><li>Knapp ’s Relationship Escalation Model </li></ul>
Click to see what really happened
 
 
 
Click to watch
What do economics have to do with anything?
<ul><li>In relationships, we give only as much as we get. </li></ul>
Relationships <ul><li>Knapp ’s Relationship Termination Model </li></ul>
 
Conflict in Communication Relationships <ul><li>What is it? </li></ul><ul><li>What is it good for? </li></ul><ul><li>What ...
Individual approaches to conflict
Individual approaches to conflict
Formal approaches to dealing with conflict <ul><li>Principles of negotiation </li></ul><ul><ul><ul><li>Prepare in advance ...
Formal approaches to dealing with conflict <ul><li>Arbitration </li></ul><ul><li>Litigation </li></ul><ul><li>Mediation </...
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Chapter 7: Interpersonal Skills

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Chapter 7: Interpersonal Skills

  1. 1. CHAPTER 7 Interpersonal Skills
  2. 2. Relationships <ul><li>Knapp ’s Relationship Escalation Model </li></ul>
  3. 3. Click to see what really happened
  4. 7. Click to watch
  5. 8. What do economics have to do with anything?
  6. 9. <ul><li>In relationships, we give only as much as we get. </li></ul>
  7. 10. Relationships <ul><li>Knapp ’s Relationship Termination Model </li></ul>
  8. 12. Conflict in Communication Relationships <ul><li>What is it? </li></ul><ul><li>What is it good for? </li></ul><ul><li>What causes it? </li></ul><ul><ul><li>Goals to be pursued </li></ul></ul><ul><ul><li>Allocation of resources </li></ul></ul><ul><ul><li>Decisions to be made </li></ul></ul><ul><ul><li>Behaviors that are considered inappropriate </li></ul></ul>
  9. 13. Individual approaches to conflict
  10. 14. Individual approaches to conflict
  11. 15. Formal approaches to dealing with conflict <ul><li>Principles of negotiation </li></ul><ul><ul><ul><li>Prepare in advance </li></ul></ul></ul><ul><ul><ul><li>Reframe </li></ul></ul></ul><ul><ul><ul><li>Respond; Don ’t React </li></ul></ul></ul><ul><li>Negotiation Techniques </li></ul><ul><ul><ul><li>Spiraling agreements </li></ul></ul></ul><ul><ul><ul><li>Changing position </li></ul></ul></ul><ul><ul><ul><li>Gathering information </li></ul></ul></ul><ul><ul><ul><li>Making the cake bigger </li></ul></ul></ul><ul><ul><ul><li>Commitments </li></ul></ul></ul>
  12. 16. Formal approaches to dealing with conflict <ul><li>Arbitration </li></ul><ul><li>Litigation </li></ul><ul><li>Mediation </li></ul>Click to watch

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