SlideShare a Scribd company logo
1 of 2
Download to read offline
Business 2B
Please apply theory and application.
Question 2:
2.1 Discuss the relevance of Herzbergs motivational theory in relation to the case study provided.
2.2 Argue the importance of a contingency approach to leadership within the context of the case.
As a junior software developer, Colin Lollback landed his first role in IT with a company that
was
doing Research and Development for IBM. For Colin, this was a dream come true. The work at
Stowe Computing in Sydney, Australia was challenging and cutting edge for the time with a lot
of
freedom to explore new ideas and concepts. Collin had the opportunity to work alongside some
extraordinarily brilliant and resourceful colleagues as well as some of the most talented IBM
personnel in a global industry. Everyone was engaged, challenged and motivated.
There was roughly 60 employees in the division who were responsible for work on a range of
projects such as conceptualising, designing and implemented the Multi-Lingual Messaging
System for the IBM mainframe Operating System MVS-ESA. Double-Byte character
enablement of IBM Products and some of the work on Kanji-DOS amongst other projects. The
IBM development
process was onerous and thorough but everyone enjoyed working hard and contributed whatever
it took to ensure each project was a success.
The working conditions were above average with great coffee (very important!), tea and
beverages that often included the quintessential for Australian culture Tim Tams. The coffee
room was where everyone gathered to stay connected with colleagues and other projects, sharing
ideas, information and experiences. There is a lot to be said for good coffee. Friday afternoons
everyone stopped work early for drinks and pizza in the board room. Often there was an informal
presentation or informational discussion that went with this, it was the perfect job! Although the
salary wasnt anything above average at Stowe, the opportunity for achievement, recognition and
feedback was very high. With regular interactions and positive relationships with clients and
counterparts from all over the world.
The Downfall : Along came the day when an Insurance Company from South Australia bought
out the parent business and set its sights on the most profitable division in the company. There
was one individual who was made responsible to make as much profit as possible from Collins
division. One of the first actions implemented was to cut back on tea, coffee and snacks,
followed closely by Friday night drinks. The effect caused was to instantly demoralise and
destabilise the work environment and created dissatisfaction within the ranks of the workers and
managers. Questions started to be raised about job security as the company policies started to
change and a pay freeze was instigated.
It didn't take very long before some very key people abandoned the company and along with
them went a lot of support from key clients. The new managements response to this was to
assign staff to internal CICS-COBOL/DB2 work on their own insurance software and systems.
This wasn't what people had signed up for and in a relatively short timeframe of less than two
months, over half the workforce had left the division.
The new owners had treated the division as if employees were part of the machinery without
understanding the real assets of the business. The only real assets that made the business
successful and profitable were the Human Assets.
There were some questionable decisions and actions on a number of levels and what the new
owners ended up with was an empty shell. The tea and coffee room isn't just a nice thing to have
in the workplace. This is where employees will get together to talk about their current challenges
and exchange ideas that will improve the business or it can be the place employees will get
together to express how dissatisfied they are in their role and air their grievances with others.

More Related Content

Similar to Business 2BPlease apply theory and application. Question 2 2..pdf

Spark the changing work environment
Spark   the changing work environmentSpark   the changing work environment
Spark the changing work environment
Chris Fyvie
 
IKnowledge workers are now untethered, able to perform tas
IKnowledge workers are now untethered, able to perform tasIKnowledge workers are now untethered, able to perform tas
IKnowledge workers are now untethered, able to perform tas
MalikPinckney86
 
assigmnet-question-1.txtThe vast majority of the population as.docx
assigmnet-question-1.txtThe vast majority of the population as.docxassigmnet-question-1.txtThe vast majority of the population as.docx
assigmnet-question-1.txtThe vast majority of the population as.docx
jane3dyson92312
 
Case Study Report Rubric CriterionWeakAverageStrongIdent.docx
Case Study Report Rubric CriterionWeakAverageStrongIdent.docxCase Study Report Rubric CriterionWeakAverageStrongIdent.docx
Case Study Report Rubric CriterionWeakAverageStrongIdent.docx
drennanmicah
 
Dropbox startup lessons learned 2011
Dropbox   startup lessons learned 2011Dropbox   startup lessons learned 2011
Dropbox startup lessons learned 2011
Eric Ries
 
While there is no blueprint or checklist that one can follow to gu.docx
While there is no blueprint or checklist that one can follow to gu.docxWhile there is no blueprint or checklist that one can follow to gu.docx
While there is no blueprint or checklist that one can follow to gu.docx
alanfhall8953
 
Digital workplace culture - ess conference - beth kelley
Digital workplace culture - ess conference - beth kelleyDigital workplace culture - ess conference - beth kelley
Digital workplace culture - ess conference - beth kelley
Digital Sociology Mini-Conference
 

Similar to Business 2BPlease apply theory and application. Question 2 2..pdf (20)

MACPA/BLI Makes the Shift Change - Cloud and Open, Collaborative Office
MACPA/BLI Makes the Shift Change - Cloud and Open, Collaborative OfficeMACPA/BLI Makes the Shift Change - Cloud and Open, Collaborative Office
MACPA/BLI Makes the Shift Change - Cloud and Open, Collaborative Office
 
Smashing the clock
Smashing the clockSmashing the clock
Smashing the clock
 
Spark the changing work environment
Spark   the changing work environmentSpark   the changing work environment
Spark the changing work environment
 
IKnowledge workers are now untethered, able to perform tas
IKnowledge workers are now untethered, able to perform tasIKnowledge workers are now untethered, able to perform tas
IKnowledge workers are now untethered, able to perform tas
 
Final fille inspiring business leaders making a difference 2021 vol 3 compressed
Final fille inspiring business leaders making a difference 2021 vol 3 compressedFinal fille inspiring business leaders making a difference 2021 vol 3 compressed
Final fille inspiring business leaders making a difference 2021 vol 3 compressed
 
BUILDING COMPETITIVE STRATEGY, AND ALIGNING STRATEGY WITH THE EXECUTION
BUILDING COMPETITIVE STRATEGY, AND ALIGNING STRATEGY WITH THE EXECUTIONBUILDING COMPETITIVE STRATEGY, AND ALIGNING STRATEGY WITH THE EXECUTION
BUILDING COMPETITIVE STRATEGY, AND ALIGNING STRATEGY WITH THE EXECUTION
 
assigmnet-question-1.txtThe vast majority of the population as.docx
assigmnet-question-1.txtThe vast majority of the population as.docxassigmnet-question-1.txtThe vast majority of the population as.docx
assigmnet-question-1.txtThe vast majority of the population as.docx
 
Blog 02.2015 - c
Blog   02.2015 - cBlog   02.2015 - c
Blog 02.2015 - c
 
Work is Where you Are. A White Paper from Leitz.
Work is Where you Are. A White Paper from Leitz.Work is Where you Are. A White Paper from Leitz.
Work is Where you Are. A White Paper from Leitz.
 
Five key challenges for internal communicators
Five key challenges for internal communicatorsFive key challenges for internal communicators
Five key challenges for internal communicators
 
Scm Pro Flexi Work Oct 2014
Scm Pro   Flexi Work Oct 2014Scm Pro   Flexi Work Oct 2014
Scm Pro Flexi Work Oct 2014
 
Case Study Report Rubric CriterionWeakAverageStrongIdent.docx
Case Study Report Rubric CriterionWeakAverageStrongIdent.docxCase Study Report Rubric CriterionWeakAverageStrongIdent.docx
Case Study Report Rubric CriterionWeakAverageStrongIdent.docx
 
Maximising your costliest assets
Maximising your costliest assetsMaximising your costliest assets
Maximising your costliest assets
 
Dropbox startup lessons learned 2011
Dropbox   startup lessons learned 2011Dropbox   startup lessons learned 2011
Dropbox startup lessons learned 2011
 
While there is no blueprint or checklist that one can follow to gu.docx
While there is no blueprint or checklist that one can follow to gu.docxWhile there is no blueprint or checklist that one can follow to gu.docx
While there is no blueprint or checklist that one can follow to gu.docx
 
Colliers 2014 law firm workplace trends
Colliers 2014 law firm workplace trendsColliers 2014 law firm workplace trends
Colliers 2014 law firm workplace trends
 
SaaStrU 101: How Hybrid is Working in Practice....What the Data Shows with Ra...
SaaStrU 101: How Hybrid is Working in Practice....What the Data Shows with Ra...SaaStrU 101: How Hybrid is Working in Practice....What the Data Shows with Ra...
SaaStrU 101: How Hybrid is Working in Practice....What the Data Shows with Ra...
 
MANAGEMENT PROBLEMS
MANAGEMENT PROBLEMS MANAGEMENT PROBLEMS
MANAGEMENT PROBLEMS
 
Digital workplace culture - ess conference - beth kelley
Digital workplace culture - ess conference - beth kelleyDigital workplace culture - ess conference - beth kelley
Digital workplace culture - ess conference - beth kelley
 
Mark Thompson
Mark ThompsonMark Thompson
Mark Thompson
 

More from tanweeralampatna1982

Case Study 1Troi, the project manager of a large information syste.pdf
Case Study 1Troi, the project manager of a large information syste.pdfCase Study 1Troi, the project manager of a large information syste.pdf
Case Study 1Troi, the project manager of a large information syste.pdf
tanweeralampatna1982
 
Below is a simplified work breakdown structure (WBS) for the Abandon.pdf
Below is a simplified work breakdown structure (WBS) for the Abandon.pdfBelow is a simplified work breakdown structure (WBS) for the Abandon.pdf
Below is a simplified work breakdown structure (WBS) for the Abandon.pdf
tanweeralampatna1982
 
Apple, a tech giant, has a unique organizational design and leadersh.pdf
Apple, a tech giant, has a unique organizational design and leadersh.pdfApple, a tech giant, has a unique organizational design and leadersh.pdf
Apple, a tech giant, has a unique organizational design and leadersh.pdf
tanweeralampatna1982
 
and these The legal ability to enter into a contract Inte.pdf
and these The legal ability to enter into a contract Inte.pdfand these The legal ability to enter into a contract Inte.pdf
and these The legal ability to enter into a contract Inte.pdf
tanweeralampatna1982
 
Amaani Lyle, an African American woman, took a job as a script write.pdf
Amaani Lyle, an African American woman, took a job as a script write.pdfAmaani Lyle, an African American woman, took a job as a script write.pdf
Amaani Lyle, an African American woman, took a job as a script write.pdf
tanweeralampatna1982
 
Amanda, an HR consultant, is conducting an onsite workshop in anti-b.pdf
Amanda, an HR consultant, is conducting an onsite workshop in anti-b.pdfAmanda, an HR consultant, is conducting an onsite workshop in anti-b.pdf
Amanda, an HR consultant, is conducting an onsite workshop in anti-b.pdf
tanweeralampatna1982
 
Acct 101 project part 1This project will be completed in two parts.pdf
Acct 101 project part 1This project will be completed in two parts.pdfAcct 101 project part 1This project will be completed in two parts.pdf
Acct 101 project part 1This project will be completed in two parts.pdf
tanweeralampatna1982
 
Academic IntegrityPlagiarismThe practice of taking someone els.pdf
Academic IntegrityPlagiarismThe practice of taking someone els.pdfAcademic IntegrityPlagiarismThe practice of taking someone els.pdf
Academic IntegrityPlagiarismThe practice of taking someone els.pdf
tanweeralampatna1982
 

More from tanweeralampatna1982 (16)

Case Study 1Troi, the project manager of a large information syste.pdf
Case Study 1Troi, the project manager of a large information syste.pdfCase Study 1Troi, the project manager of a large information syste.pdf
Case Study 1Troi, the project manager of a large information syste.pdf
 
Can leisure be inferior for a person with a fixed factor Leontief .pdf
Can leisure be inferior for a person with a fixed factor Leontief .pdfCan leisure be inferior for a person with a fixed factor Leontief .pdf
Can leisure be inferior for a person with a fixed factor Leontief .pdf
 
Calculate the five components of ROE and verify that their product e.pdf
Calculate the five components of ROE and verify that their product e.pdfCalculate the five components of ROE and verify that their product e.pdf
Calculate the five components of ROE and verify that their product e.pdf
 
Below is a simplified work breakdown structure (WBS) for the Abandon.pdf
Below is a simplified work breakdown structure (WBS) for the Abandon.pdfBelow is a simplified work breakdown structure (WBS) for the Abandon.pdf
Below is a simplified work breakdown structure (WBS) for the Abandon.pdf
 
As introduced in Week 1 you have to submit the final project in Week.pdf
As introduced in Week 1 you have to submit the final project in Week.pdfAs introduced in Week 1 you have to submit the final project in Week.pdf
As introduced in Week 1 you have to submit the final project in Week.pdf
 
Approximately 25 million legal immigrants were admitted into the U.S.pdf
Approximately 25 million legal immigrants were admitted into the U.S.pdfApproximately 25 million legal immigrants were admitted into the U.S.pdf
Approximately 25 million legal immigrants were admitted into the U.S.pdf
 
Apple, a tech giant, has a unique organizational design and leadersh.pdf
Apple, a tech giant, has a unique organizational design and leadersh.pdfApple, a tech giant, has a unique organizational design and leadersh.pdf
Apple, a tech giant, has a unique organizational design and leadersh.pdf
 
and these The legal ability to enter into a contract Inte.pdf
and these The legal ability to enter into a contract Inte.pdfand these The legal ability to enter into a contract Inte.pdf
and these The legal ability to enter into a contract Inte.pdf
 
Amaani Lyle, an African American woman, took a job as a script write.pdf
Amaani Lyle, an African American woman, took a job as a script write.pdfAmaani Lyle, an African American woman, took a job as a script write.pdf
Amaani Lyle, an African American woman, took a job as a script write.pdf
 
Amanda, an HR consultant, is conducting an onsite workshop in anti-b.pdf
Amanda, an HR consultant, is conducting an onsite workshop in anti-b.pdfAmanda, an HR consultant, is conducting an onsite workshop in anti-b.pdf
Amanda, an HR consultant, is conducting an onsite workshop in anti-b.pdf
 
Allied Merchandisers was organized on May 1. Macy Company is a major c.pdf
Allied Merchandisers was organized on May 1. Macy Company is a major c.pdfAllied Merchandisers was organized on May 1. Macy Company is a major c.pdf
Allied Merchandisers was organized on May 1. Macy Company is a major c.pdf
 
Acct 101 project part 1This project will be completed in two parts.pdf
Acct 101 project part 1This project will be completed in two parts.pdfAcct 101 project part 1This project will be completed in two parts.pdf
Acct 101 project part 1This project will be completed in two parts.pdf
 
About the AssignmentEffective intercultural communication requires.pdf
About the AssignmentEffective intercultural communication requires.pdfAbout the AssignmentEffective intercultural communication requires.pdf
About the AssignmentEffective intercultural communication requires.pdf
 
About the Assignment Effective intercultural communication require.pdf
About the Assignment Effective intercultural communication require.pdfAbout the Assignment Effective intercultural communication require.pdf
About the Assignment Effective intercultural communication require.pdf
 
Academic IntegrityPlagiarismThe practice of taking someone els.pdf
Academic IntegrityPlagiarismThe practice of taking someone els.pdfAcademic IntegrityPlagiarismThe practice of taking someone els.pdf
Academic IntegrityPlagiarismThe practice of taking someone els.pdf
 
Activity 4.1 Data transmission through different hardware and net.pdf
Activity 4.1 Data transmission through different hardware and net.pdfActivity 4.1 Data transmission through different hardware and net.pdf
Activity 4.1 Data transmission through different hardware and net.pdf
 

Recently uploaded

SPLICE Working Group: Reusable Code Examples
SPLICE Working Group:Reusable Code ExamplesSPLICE Working Group:Reusable Code Examples
SPLICE Working Group: Reusable Code Examples
Peter Brusilovsky
 
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
中 央社
 
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
EADTU
 

Recently uploaded (20)

MOOD STABLIZERS DRUGS.pptx
MOOD     STABLIZERS           DRUGS.pptxMOOD     STABLIZERS           DRUGS.pptx
MOOD STABLIZERS DRUGS.pptx
 
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
 
SPLICE Working Group: Reusable Code Examples
SPLICE Working Group:Reusable Code ExamplesSPLICE Working Group:Reusable Code Examples
SPLICE Working Group: Reusable Code Examples
 
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjj
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjjStl Algorithms in C++ jjjjjjjjjjjjjjjjjj
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjj
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
 
8 Tips for Effective Working Capital Management
8 Tips for Effective Working Capital Management8 Tips for Effective Working Capital Management
8 Tips for Effective Working Capital Management
 
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
 
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUMDEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
 
AIM of Education-Teachers Training-2024.ppt
AIM of Education-Teachers Training-2024.pptAIM of Education-Teachers Training-2024.ppt
AIM of Education-Teachers Training-2024.ppt
 
Supporting Newcomer Multilingual Learners
Supporting Newcomer  Multilingual LearnersSupporting Newcomer  Multilingual Learners
Supporting Newcomer Multilingual Learners
 
Basic Civil Engineering notes on Transportation Engineering & Modes of Transport
Basic Civil Engineering notes on Transportation Engineering & Modes of TransportBasic Civil Engineering notes on Transportation Engineering & Modes of Transport
Basic Civil Engineering notes on Transportation Engineering & Modes of Transport
 
Including Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdfIncluding Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdf
 
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
 
ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...
ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...
ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...
 
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinhĐề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
 
Andreas Schleicher presents at the launch of What does child empowerment mean...
Andreas Schleicher presents at the launch of What does child empowerment mean...Andreas Schleicher presents at the launch of What does child empowerment mean...
Andreas Schleicher presents at the launch of What does child empowerment mean...
 
male presentation...pdf.................
male presentation...pdf.................male presentation...pdf.................
male presentation...pdf.................
 
How To Create Editable Tree View in Odoo 17
How To Create Editable Tree View in Odoo 17How To Create Editable Tree View in Odoo 17
How To Create Editable Tree View in Odoo 17
 
Major project report on Tata Motors and its marketing strategies
Major project report on Tata Motors and its marketing strategiesMajor project report on Tata Motors and its marketing strategies
Major project report on Tata Motors and its marketing strategies
 

Business 2BPlease apply theory and application. Question 2 2..pdf

  • 1. Business 2B Please apply theory and application. Question 2: 2.1 Discuss the relevance of Herzbergs motivational theory in relation to the case study provided. 2.2 Argue the importance of a contingency approach to leadership within the context of the case. As a junior software developer, Colin Lollback landed his first role in IT with a company that was doing Research and Development for IBM. For Colin, this was a dream come true. The work at Stowe Computing in Sydney, Australia was challenging and cutting edge for the time with a lot of freedom to explore new ideas and concepts. Collin had the opportunity to work alongside some extraordinarily brilliant and resourceful colleagues as well as some of the most talented IBM personnel in a global industry. Everyone was engaged, challenged and motivated. There was roughly 60 employees in the division who were responsible for work on a range of projects such as conceptualising, designing and implemented the Multi-Lingual Messaging System for the IBM mainframe Operating System MVS-ESA. Double-Byte character enablement of IBM Products and some of the work on Kanji-DOS amongst other projects. The IBM development process was onerous and thorough but everyone enjoyed working hard and contributed whatever it took to ensure each project was a success. The working conditions were above average with great coffee (very important!), tea and beverages that often included the quintessential for Australian culture Tim Tams. The coffee room was where everyone gathered to stay connected with colleagues and other projects, sharing ideas, information and experiences. There is a lot to be said for good coffee. Friday afternoons everyone stopped work early for drinks and pizza in the board room. Often there was an informal presentation or informational discussion that went with this, it was the perfect job! Although the salary wasnt anything above average at Stowe, the opportunity for achievement, recognition and feedback was very high. With regular interactions and positive relationships with clients and counterparts from all over the world. The Downfall : Along came the day when an Insurance Company from South Australia bought out the parent business and set its sights on the most profitable division in the company. There was one individual who was made responsible to make as much profit as possible from Collins division. One of the first actions implemented was to cut back on tea, coffee and snacks,
  • 2. followed closely by Friday night drinks. The effect caused was to instantly demoralise and destabilise the work environment and created dissatisfaction within the ranks of the workers and managers. Questions started to be raised about job security as the company policies started to change and a pay freeze was instigated. It didn't take very long before some very key people abandoned the company and along with them went a lot of support from key clients. The new managements response to this was to assign staff to internal CICS-COBOL/DB2 work on their own insurance software and systems. This wasn't what people had signed up for and in a relatively short timeframe of less than two months, over half the workforce had left the division. The new owners had treated the division as if employees were part of the machinery without understanding the real assets of the business. The only real assets that made the business successful and profitable were the Human Assets. There were some questionable decisions and actions on a number of levels and what the new owners ended up with was an empty shell. The tea and coffee room isn't just a nice thing to have in the workplace. This is where employees will get together to talk about their current challenges and exchange ideas that will improve the business or it can be the place employees will get together to express how dissatisfied they are in their role and air their grievances with others.