Amanda, an HR consultant, is conducting an onsite workshop in anti-bias training for Ambrose Inc., a vehicle parts manufacturer. Ambrose was not deluged with complaints about discrimination or limited growth opportunities for any particular group. Company leadership, however, wanted proactively to foster a climate of cultural diversity and inclusion. The CEO commented, We are hiring Amanda as much for prevention of problems as for resolving problems that have taken place. After delivering a 20-minute PowerPoint presentation on the meaning of implicit bias and how it might impact workplace relationships, Amanda gives the eleven workshop participants this assignment: I want each of you, one by one, to tell the group any bias you might possibly have. Nothing you say will be recorded on a hidden video and reported to management. You can therefore be as candid as you want. I want us to all learn what biases might exist at Ambrose. Although they showed visible signs of being nervous, the workshop participants complied with Amandas request. Kurt: Ill go first at the risk of being hated by the other people at this training session. As a sales manager, when I am interviewing a candidate for a sales position and she is a total beauty, I think she might not be so sharp intellectually. I apologize folks, but thats my bias. Cindy: When Im at a physical retail store purchasing something complicated like a smart refrigerator or smart TV receiver, Ill approach an Asian sales associate first, if possible, especially an Indian American or a Chinese Americanbecause my bias is that they are smart and efficient. Eric: If meet a young Black person in our company I am concerned that the person might think I have White privilege because of all the publicity on the topic. So, I am concerned that the Black person might dislike me. I know thats a horrible insult, but Amanda asked us to be totally honest. Marty: A few months ago, I was given the assignment of putting together a mens basketball team to play in an industrial league. My first initiative was to talk to or send texts to African-American or African guys in the company. I figure they have more interest and ability in basketball. I hope that I didnt upset anybody with my comments. Ashley: When I needed technical advice, I never ask anybody in the company over age 50. I assume that if you are not a digital native, you wont be helpful with a difficult technology problem. Bianca: I never thought of myself as biased, but I do have one bias. If I need something done in a hurry, I dont ask an obese person. I think that obese people are lazy. Fred: When Ambrose recently announced that the new CEO had an MBA from Harvard, I was delighted. I figure that the best financial minds have attended elite schools. Emily: Six months ago, I had an opportunity to transfer to one of two departments. I avoided the department headed by a recently divorced middle-aged male because I thought there was a possibility that he would sexual.

1. Amanda, an HR consultant, is conducting an onsite workshop in anti-bias training for Ambrose
Inc., a vehicle parts manufacturer. Ambrose was not deluged with complaints about
discrimination or limited growth opportunities for any particular group. Company leadership,
however, wanted proactively to foster a climate of cultural diversity and inclusion. The CEO
commented, We are hiring Amanda as much for prevention of problems as for resolving
problems that have taken place.
After delivering a 20-minute PowerPoint presentation on the meaning of implicit bias and how it
might impact workplace relationships, Amanda gives the eleven workshop participants this
assignment: I want each of you, one by one, to tell the group any bias you might possibly have.
Nothing you say will be recorded on a hidden video and reported to management. You can
therefore be as candid as you want. I want us to all learn what biases might exist at Ambrose.
Although they showed visible signs of being nervous, the workshop participants complied with
Amandas request.
Kurt: Ill go first at the risk of being hated by the other people at this training session. As a sales
manager, when I am interviewing a candidate for a sales position and she is a total beauty, I think
she might not be so sharp intellectually. I apologize folks, but thats my bias.
Cindy: When Im at a physical retail store purchasing something complicated like a smart
refrigerator or smart TV receiver, Ill approach an Asian sales associate first, if possible,
especially an Indian American or a Chinese Americanbecause my bias is that they are smart and
efficient.
Eric: If meet a young Black person in our company I am concerned that the person might think I
have White privilege because of all the publicity on the topic. So, I am concerned that the Black
person might dislike me. I know thats a horrible insult, but Amanda asked us to be totally honest.
Marty: A few months ago, I was given the assignment of putting together a mens basketball team
to play in an industrial league. My first initiative was to talk to or send texts to African-American
or African guys in the company. I figure they have more interest and ability in basketball. I hope
that I didnt upset anybody with my comments.
Ashley: When I needed technical advice, I never ask anybody in the company over age 50. I
assume that if you are not a digital native, you wont be helpful with a difficult technology
problem.
Bianca: I never thought of myself as biased, but I do have one bias. If I need something done in a
hurry, I dont ask an obese person. I think that obese people are lazy.
Fred: When Ambrose recently announced that the new CEO had an MBA from Harvard, I was
delighted. I figure that the best financial minds have attended elite schools.
Emily: Six months ago, I had an opportunity to transfer to one of two departments. I avoided the

2. department headed by a recently divorced middle-aged male because I thought there was a
possibility that he would sexually harass me.
Mohamed: Three weeks ago, I had to visit our affiliated urgent-care clinic because I had cut a
capillary in my thumb. I asked to be treated by a female nurse because I believe that nursing is a
job for a woman.
Eva: I needed to add another member to my project. I purposely avoided inviting a millennial to
join because I think they have poor attendance records and are too self-centered.
Manfred: We had to order some new, complex AI equipment. I suggest that we order the
equipment from a German firm because I believe that Germans are the best manufacturing
engineers.
Amanda said, Thanks for being so open and honest. Lets reflect together on what we have just
learned about bias at Ambrose.
(Please put the number and the answer by it)