1. A. Who is the Chairperson of the company? How does he/she manages the business?
What are the different assignments that he/she takes care off? How does he/she coordinates
with other members in the company? (100 words minimum).
Our company's Chairperson is Makoto Nakamura. He has the ability to run a business.
Successfully managing a business requires specific management skills in addition to
knowledge of key business practices. Managing a business involves many responsibilities. He
is responsible person. We must manage a business effectively, manage staff effectively, is
the key to the establishment and growth of the business. But while some new business
owners face the issue of not enough customers, others face the issue of too many
customers/clients. Both are serious issues and must be dealt with carefully. So he must know
the customer/client that is right for your business. He has to get really clear about your ideal
client or customer so you can be selective when there are too many business opportunities
and you do not have time to accept them all. But he is blush easily, so I worry about it.
B. How would you help customers choose your product? Discuss different strategies that you
would like to adopt. Discuss the quality of your products and why it is worth buying? (100
words for all parts combined)
Our product is very good. One of the most important aspects of being a successful company
is not just providing a great product and great service, but also to provide great customer
service. Because no matter how great your service is or your products are, chances are that
even if they don't happen to break for any reason, then customers might have problems
understanding how to use your products or they might have questions about all of your
different services. So we should use Internet. We pass on information on the commodity with
web. You also will want a product catalog option so that customers can keep track of the
products that they have bought and will let them search the details of different product
information.
C.
For example, it discounts 10% when there was the order from a school and the sports
club.In other words, discounts it for the mass order from the group, and a consumer makes
it easy to buy it.In addition, I do every possible service on this occasion. For example, I
make a basket free of charge if soft tennis club bought a lot of balls.I make a reward card
and, for the personal order, do it in the systems that one point collects when I do shopping
more than 1,000 yen.And it is no charge and can take one one's article which is an

2. enthusiast depending on the point if a point accoumulates to some extent.Will doing
shopping rises of the consumer if I do so it.
D.
I wrap it with the bag which is not damaged to a product. In addition, I am free of charge
and change an article when we have deficiency, and there were some kind of problems to an
article that I am new.The consumer can purchase an article in peace if I do so it.In addition,
I prepare the article of the apology when I have troubled a consumer by our deficiency at the
same time to apologize.Iinstall a place accepting the questions from a consumer. It says
customer support center and copes with the demand from a consumer and an objection, a
question.The customer support center installs a store and an exclusive place supporting on
the telephone, and a consumer can use it willingly.
E. Is there any installment plan for the products you sell? Is cash / cheque / c
redit cards acceptable? If a customer has financial difficulties, how could you
help him/her buy your products?
Our sports shop advertise advertising catalog and advertising display.
We make an appeal advantage of shop in advertising and advertising display.
We make an appeal “the price of sports equipment of our shop is cheaper than other shop”.
Our shop come in new commodity actively.
In winter, we come in snowboard,skiing etc aggressively.
Our sports shop accept credit card for joy.
When customer used credit, customers can salt away point.
When much point was collected, customer can exchange commodity.
So, we recommend credit card to customer.
If a customer has financial difficulties, please call for sports shop all time.
Our shop is around the clock.
F. Is there a customer service representative? What is his / her role
in the company? Identify 5 different ways that he/she might help the customer?
We set up a customer service representative.
A man of our employee associate service representative.
His roll in the company is business transaction.

3. It is possible to consult when how to use sports equipment was not understood.
A man of customer service representative know about how to use almost sports equipment.
Other, customer can ask touched by fashion sports.
Customer can know touched by fashion sports.
And, when customer got in a bind how to do up sports equipment,
customer can ask about it.
A man may advise about how to do up sports equipment.
Other, When customer didn't know about athletic meeting,
customer can know information of athletic meeting.
A man of service representative figure out about many kind of sports meeting.
Finally customer got suspicious about credit card, a man of service
representative teach carefully.