This document discusses setting up and operating a restaurant business. It provides details on: 1) Advertising the business online by creating a website and outlining 5 points for an effective online presence, such as clearly stating the business purpose. 2) Interview questions that will be asked of potential employees, focusing on determining the best division for an applicant and their relevant experience. 3) Dividing responsibilities among partners, such as managing food, sanitation, developing new menus, and serving customers. 4) Providing after-sales customer service, such as offering coupons, conducting surveys, creating a membership program with benefits, and addressing issues like illnesses or foreign objects found in food. 5) Researching the

1. A. How would you advertise your business to the community? Write 5 points to explain how you
think the ideas / concepts will be successful. Explain how another company selling a similar
commodity markets their product.
We will advertise our business on internet by creating our home page. The following are the 5 points
for making a go of concepts. The First point is that write the purpose of our business clearly. The
second point is that create the page which explain the detail of product. The third point is that register
our home page with the search engine. The forth point is that issue a coupons for 500 yen. The fifth
point is that post the access of our restaurant on our home page. Another company explain the product
which they are selling, and introduce the history of their business and product on their home page.
B. What is the job of the human resources division in a company? How will you set up such a division
in your company? Write down 5 questions that you will ask a potential employee in your company
during a interview.
The divisions which need to our business are waiter and management of found, food, and sanitary.
When we interview the employee, we ask what they hope the division and other questions which are
related to our business. After that, we judge whether they are suited this division and give them
appropriate it. Questions of interview are following.
・What the division do you hope?
・Why do you hope it?
・Do have you an experience in 4 divisions?
・If you have an experience with one of 4 divisions, when have you it?
・If you are given a division which you don’t hope, can you work in our restaurant?
C. How will you divide the responsibility of running the company amongst your group partners?
The division of our business are management of found, management of food, management of
sanitary, development of new menu and waiter. Food manager manage to keep food fresh and
take special care not to go off food. For example, management of temperature and degree of
humidity for comfort, restocking ingredient before being out of store stock. Sanitary manager
keep clean inside the store and make retiring room clean to avoid that the customer feel
uncomfortable. New menu developer consider menu in season, and menu going along at the
time. Waiter render a service put our customer ahead of everything else.
D. Clearly write down the 5 different ways you will treat your potential customer with after-sales
service. If something goes wrong with the product after it is sold, how will you provide
customer service. Provide an example of how something might go wrong with the product.
We have five ways to treat our potential customer with after-sales service. To begin with, we
present a coupon ticket when the customer pay a bill. We have a questionnaire about our
restaurant to listen to the diverse views of customer. Then, we will be able to offer good
service for our customer. Customer register as a member. Therefore, customer can get
information about our restaurant by postcard and e-mail newsletters. And, customers enjoy
various benefits and discounts exclusive to members. We make a point card of frequency of
visit and provide service appropriate to point. We may something go wrong with the product
after it is sold. Then, we will provide the following customer service. If customers fall sick,
our restaurant pays for treatment. If foreign object is found in dish, we serve new dish soon. If
correspondence is abusive by store staff, higher ranking people manage a problem.

2. E. How will you study the local market and what your competitors are doing? What will be some of
the methods and approaches that you will consider?
Our business is restaurant with local ingredients. So, we have to know about the farmhouse.
At first, we visit the municipal office or the local agricultural society company like “JA “ to get
information about the local farmhouse. Furthermore, we go to the farm stand to know what the
product be made from a farmhouse.
And, go over the way of management and the character of similar company.
Then from the information of other company, we find our strength.
In addition, we might be able to use the backup policy for new local company.
After the study, we visit to the farmhouse and dicker. When we dicker, it is important to talk about the
purpose of use, the way of sale of the product, the purchase price, the product.
When, it is better to explain the advantages from retaining with our company.