The chairperson, Kazuho Okuyama, manages two divisions of the company - a web shopping site and a PC parts company. He allocates employees to different departments based on their skills. Keiya Kato is placed in management for his delicate sensibility. Eisuke Kamiya heads human resources as he can identify strong candidates. Kentaro Yamamoto leads business due to his powerful work ethic. To sell products, the company explains each item's unique functions to customers and ensures they know how to use what they purchase. Their high quality products like USB drives and PCs are made using original techniques. Customers can benefit from promotions through email, mail, and phone advertising.

1. A. Who is the Chairperson of the company? How does he/she manages the
business? What are the different assignments that he/she takes care
off? How does he/she coordinates with other members in the company?
(100 words minimum).
Our companies chairperson is Kazuho Okuyama. He is going to make web
shopping site and build PC part company. These two way are commonly
displaying product and that price. He will make management
department, human resources department and business department. I
think that he will allocate Keiya kato will belong to management
department. He has delicate sensibility, so he will not take a
mistake. And Eisuke Kamiya will belong to human resources department.
He can pick up nice person. And Kentaro Yamamoto will belong to
business department. He has beat power in our group.
B. How would you help customers choose your product? Discuss different
strategies that you would like to adopt. Discuss the quality of your
products and why it is worth buying? (100 words for all parts
combined)
Customer want proper equipments to do their work easily. We sell many
products but each have different function. If use them, we must check
how to use them. Not all customers know how to use, so we should tell
them how our products they want is different our other similar
products. We can check person in need in our shop.
Our products have high quality. How high? - for example, our USB
memory can save various amount of data, 128MB, 1GB,4GB, or 8GB. Our PC
has high spec CPU, memory, or monitor. They are made in our company by
our original technique.
C. Discuss a definite discount or promotion for your products that
will help to sell your products better? How should the customer take
advantage of this offer? (100 words for all parts combined)
We advertise our products as well as to promote a variety of ways. It
is the e-mail, and letters, and telephone. Our products are
advertising over more of our customers, reflecting the voice of its
customers, and promotional materials to them. Customers by having our
product, it will be status. The most commonly used to spread our
products all over the world, since it will be that standard. When not
using our product, will recommend to use the product to us by our
other customers. And will have a dominant share of the other rather
than competing products in our product, our product to the customers
who Spending our other products without having to actively promote us
become used to feel like.
D. How are the products packaged? Is there a warranty for the
products? How should the customer contact you if there are problems or
questions about the product after it is sold? (100 words for all parts
combined)
The product is essentially about three years guaranteed. No
negligence on customers, upset at the opportunity if broken, will be

2. guaranteed first. However, there is negligence guarantee customers
must read the warranty card well. To read this would be to guarantee
in advance to receive proper warranty. Even if the warranty period
ended, most companies do so after care, take money can be repaired.
However, breach of warranty are broken, so I checked it and I might
buy a new one is cheaper. Assurance that any case is a good idea to
consult with the company once.
E. Is there any installment plan for the products you sell? Is cash /
cheque / credit cards acceptable? If a customer has financial
difficulties, how could you help him/her buy your products? (100 words
for all parts combined)
There are some way to buy our product. If customer has no money to
buy our product, we can save the product which customer want to buy
since three month. Thus, customer can buy our product easily. And
when customer buy our product by credit card, customer can choice
payment term. Our company can supply payment term of one to twelve.
So customer can pay easily. If customer show cheque, our company can
accept it. But customer has to get more time than other two type of
payment. Because we have to check it is true.
F. Is there a customer service representative? What is his / her role
in the company? Identify 5 different ways that he/she might help the
customer? (100 words for all parts combined)
Our products is very useful and have high quality, but sometimes
customer may have trouble of our goods. To solve this problem, there
is customer telephone service in company. Customer service
representative are 20 person in order to help many customers fast and
in parallel. What are their mission?
1. They catch the telephone from customers.
2. They advise customer how solve their problem.
3. If customer has telephone with TV monitor, they explain to use monitor.
4. They send documents with image that tell how to use by facsimile or e-mail.
5. If products is broken, they send new products at no charge.