1. Complete Document Design Exercise # 5
A. Who is the Chairperson of the company? How does he/she manages the
business? What are the different assignments that he/she takes care off?
How does he/she coordinates with other members in the company?
Our chairman of the company is Uenishi.
And, the chairman is CEO.
His work is a business decision making and an operating audit in the
company management.
As a result, the corporate policy and the management solution are
decided, and the status of employee's business is confirmed.
Therefore, the chairman should run a company according to the state and
the world scene with the company.
It is necessary to note it.
It becomes impossible for the company to obtain an advantage if it
doesn't do so.
And, the company will go under.
The chairman should settle his employees by holding various
conferences.

2. B. How would you help customers choose your product? Discuss different
strategies that you would like to adopt. Discuss the quality of your
products and why it is worth buying?
We should teach them the charm of the product so that the customer may
pay attention to our product.
Therefore, the point where the performance of our product is more
excellent than that of the other companies is advertised.
Moreover, because the performance might not be understood easily, the
customer is made to be able to try the product.
If the quality of our product is high, it is possible to advertise it more
widely.
The advertisement with the impact remains in people's memories.
A lot of products can be sold if it does so.
Therefore, the worth of the product rises.

3. C. Discuss a definite discount or promotion for your products that
will help to sell your products better? How should the customer take
advantage of this offer?
When selling our products, we do many discounts for a customer.
First is online service. This is installed in a home page of our
company, and when this service is used, it's discounted at most 20 %.
This is always a way to a person with the internet.
Second is catalog selling on a television. You know our goods for the
bed where I often watch television, and I'd like to offer it at the
price lower than usual. The discount rate is 15% discount less than
online service.
The difference between these discount rates is because much money is
more necessary to a television than a web to give a notice.

4. D. How are the products packaged? Is there a warranty for the
products? How should the customer contact you if there are
problems or
questions about the product after it is sold? (100 words for all parts
combined)
Our products are wrapped as products are managed strictly and aren't
damaged in case of a delivery until it's delivered under a customer.
When a bruise stuck before our products arrived at the dimension of
the customer, the products without charge and new are sent again.
When products broke in the guarantee period, it's exchanged for the
products without charge and new likewise.
The call center prepared for 24 hours is established, so you call
here, and a customer makes a contact with us.

5. E. Is there any installment plan for the products you sell? Is cash / cheque /
credit cards acceptable? If a customer has financial difficulties, how could
you help him/her buy your products? (100 words for all parts combined)
Our company accepts an installment plan for products. Our company accepts
cash and the payment of a credit card and the check. When a customer buys the
product, we admit that a customer divide the price for product to 24 times and
make a payment. If a customer does payment in installments, we increase
10% of the price of the product per one year to the price for product. The
installment plan for products is effective for the customer that it is difficult
to pay the price for product at a time. However, in our company, it is easy
to do the management of the company if there are many
customers paying the price for product at a time.
F. Is there a customer service representative? What is his / her role in the
company? Identify 5 different ways that he/she might help the customer?
(100 words for all parts combined)
Our company has a customer service representative. When a
customer encountered a trouble about the product, the customer service
representative copes. Furthermore, he deals about the objection from a
customer.
If a product broke down, the customer service representative
contacts a repair representative.

6. If a customer does not understand how to use product, he
teaches how to use.
If a customer wants to know the details of the product, he sends a
pamphlet.
If a customer is dissatisfied about a product, he tells the development
person in charge.
If a customer is interested in the other products of our company, he
gives the information about the product.