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1. COMMUNICATION SKILLS
Suchitra Laishram
B.Ed 2nd year ,R.K Sanatombi Devi college of education

2. DEFINITION
 Communication is a process by which a person,
group,or organization(the sender) transmit
information (the messenger)to another person,
group,or organization(the receiver).
 Communication skills is the ability to use
language(receptive) and express (expressive)
information.
 Effective communication skills are a critical element
in career and personal lives.

3. AIMS AND OBJECTIVES
 To pass information from one to another.
 To understand the message convey.
 To get something done as feedback.
 To understand others life,benefits,consequence.
 To inspires confidence.
 To builds respect in business and social life.
 To reveals ability to others.
 To develops a distinct personality.

4. PURPOSES
 To support decision and get into action.
 To achieve coordination,persuade and ensuring
understanding
 To get and give information.
 To develop friendships.
 To build personality in others mind.

5. METHOD OF COMMUNICATION
 One-way
- fax , e-mail , voicemail ,letter.
 Two way
- Phone call ,in-person.
 Collaborative :
- team meetings ,consulting ,consensus , decision
making , group problem solving.

6. FOUR COMMUNICATION SKILLS

7. TOTAL COMMUNICATION PROCESS

8. ADVANTAGES
 Increase productivity.
 Reduce stress.
 Better understand what others are saying.
 Better understand how to get message across.
 Enhance relationships.
 Save time and money.

9. COMMUNICATION SKILL BARRIER
 Misunderstood.
 Misinterpreted.
 Rejected.
 Distorted.
 Not heard.

10. EFFECTIVE COMMUNICATION SKILLS
 Active listening.
 Non –verbal communication.
 Asking questions.
 Being clear and concise and summarising .
 Being emphatic.
 Providing feedback.
 Developing trust and respect.
 Being present.

11. THANK YOU