Non verbal communication

1. NON VERBAL
COMMUNICATION

2. INTRODUCTION :
 Non-Verbal CommunicationIntroduction:Non Verbal Communication is
transmission of messages or signs through a non-verbal platform such as
eye contact, facial expressions, gestures, posture and the distance
between two individuals. Basically it is communication without words. It is
process of sending and receiving messages. Non-Verbal Commissoration,
is the act of conveying a throught, feeling or idea through physical gesturs
posture and facial expresions.

3. SCOPE AND IMPORTANCE:
 Some of the scope and importance of nonverbal communication are as
follows:
 1. Enhancing understanding: Nonverbal cues complement verbal
communication and provide additional information that helps in
understanding the message accurately.
 2. Expressing emotions: Nonverbal communication allows individuals to
express their emotions more effectively than words alone.
 3. Establishing relationships: Nonverbal cues play a crucial role in
establishing and maintaining relationships.
 4.Nonverbal cues in professional settings: In professional settings,
nonverbal communication plays a significant role in job interviews,
presentations, negotiations, and leadership. It helps convey confidence,
credibility, and professionalism.

5. TYPES OF NON VERBAL
COMMUNICATION :
1: FACIAL EXPRESSIONS:Facial expressions can
convey a wide range of emotions, such as
happiness, sadness, anger, surprise,
or disgust.
2. BODY LANGUAGE: Body movements
and postures can communicate attitudes
, intentions, and emotions.
For example, crossing arms may
indicate defensiveness or resistance,
while open body posture may indicate
openness and receptiveness.

6. 3.GESTURES: Hand movements and gestures
can add meaning to verbal communication
or convey messages on their own.
Common gestures include waving,
pointing, or thumbs-up.
4.EYE CONTACT: Eye contact can indicate
interest, attentiveness, or engagement in a
conversation. Lack of eye contact
may suggest disinterest or discomfort.

7. 5. TONE OF VOICE: The tone of voice, including
pitch,volume, and rhythm, can convey emotions
And attitudes. For example, a high-pitched
voice may indicate excitement or nervousness,
while a low-pitched voice may convey seriousness
or authority.
6. PROXEMICS: Proxemics refers to the use of personal
space during communication. Different cultures
have different norms regarding personal space, and
violations of these norms can lead to discomfort
or misunderstandings.

8. 7. TOUCH : Touch can communicate a wide range of
emotions and intentions, from comforting to aggressive.
It is important to consider cultural norms and individual
preferences when using touch in communication.
8.APPREANCE: Personal appearance, including
clothing, hairstyle, and grooming, can convey
information about a person's identity, social
status, and professionalism.
9.SILENCE : Silence can be a powerful form of
nonverbal communication. It can convey
emotions such as anger or sadness or be
used strategically to create tension or
emphasize a point.

9. ADVANTAGES OF NON VERBAL
COMMUNICATION:
 You can communicate with someone who is hard of hearing or deaf.
 You can communicate at place where you are supposed to be silent.
 You can communicate something which you dont want others to hear or
listen to.
 You can communicate when you are far away from a person.The person
can see but not hear you .
 Non Verbal communication makes conversation short and brief.

10. DISADVANTAGES OF NON VERBAL
COMMUNICATION:
 You cannot have long conversation.
 It varies culture to culture.
 Cannot discuss the particulars of your message.
 Difficult to understand and requires a lot of repetitions.
 Cannot be used as a public tool for communication.
 Less influential and cannot be used everywhere

11. NON VERBAL COMMUNICATION
CASE STUDY:
At an early stage project meeting Mary, the project team leader, presented her
suggested project timetable to meet the project goals. During the presentation
she noticed that two team members were showing non- verbal signs of
disapproval. Simon was frowning and shaking his head and Justin had leant
back in his chair and folded his arms. Mary stopped what she was saying,
turned to Simon and Justin and asked ‘I sense you are not supportive of what
I’m saying. Can I clarify anything for you?’ Simon replied ‘You are right. I think
the project timetable is unachievable. Mary responded by directing a question
to the whole group ‘How do the rest of you feel about the timetable I’m
suggesting?’
This an example how mary understands the message the two members want
to convey through their expressions and body language

12. CONCLUSION:
 Nonverbal communication plays an important role in how we convey
meaning and information to others, as well as how we interpret the actions
of others during conversations. For business professionals, giving off the
right nonverbal cues is extremely important. When your body language,
facial expressions and tone of voice match your spoken words, your
message is reinforced and helps clients, coworkers and prospects better
understand you.