Professional identity - 3Ian MacleanCanberra Business Scho.docx

Professional identity - 3
Ian Maclean
Canberra Business School
Professional Evidence (Business) and Professional Evidence
(Commerce)
2019 Semester 2 Week 6
I would like to acknowledge the Ngunnawal people who are the
traditional custodians of this land on which we are meeting and
pay respect to the Elders of the Ngunnawal Nation both past and
present. I extend this respect to all Aboriginal and Torres Strait
Islander peoples in attendance today.
1
Agenda
Announcements
Professional identity – 2 & 3
(Commerce)
2
1. announcements
Week 6

Week 7
English for Uni (Week 8)
(Commerce)
Workshops will be re-arranged to give you an opportunity to ask
questions re CBA and the hydrotherapy pool
CBA
Attend the PE (Commerce) workshop at 9:30am in 7B6
Hydrotherapy pool
Attend the PE (Business) workshop at 2:30pm in 2B4
Other projects
Attend either of the PE (Business) workshops at 2:30pm in
2A12 or 4:30pm in 2A4
1. Week 6
(Commerce)
WCBA – we will review the investor briefing provided by CBA
when its FY19 results were released on 9 August 2019
Hydrotherapy pool speaker – Ms Rebecca Davey, CEO Arthritis
ACT
4
Go to Workshop 1 or 3 and decide what information you need to
progress your project

1. Week 6
Information sessions re projects will be for one hour of the
workshop
Presentations will proceed as scheduled
Teams doing either project should meet during the week to
prepare questions which will be useful for your team’s project
Other projects
(Commerce)
Hydrotherapy pool information session commences at 2:30pm in
2B4
CBA information session in 7B6 commencing at either 9:30am
or 10:30am (tbc)
5
Dr David Jukes, Business Development Manager (ACT and
Tasmania), CPA Australia
Mr Steve Kierath, Australian Human Resources Institute
Week 7
How professional societies can assist you:
As a student
In entering your chosen profession
Throughout your career
Speakers
(Commerce)

6
where? - on campus, run by UC’s Study Skills Centre
when? - 23-27 September 2019 (Week 8)
cost? – nil
interested? – email: [email protected]
Do you want to improve your ability to:
read and write academic text?
paraphrase without plagiarising?
discuss things in tutorials/workshops?
give better presentations?
English for Uni course (Week 8)
(Commerce)
Highly recommended
Study Skills is delivering a free, five-day English for Uni
course from 23 to 27 September. The course is designed to help
students develop their English language skills, with a focus on
academic reading and writing, paraphrasing and academic
integrity, tutorial discussion and academic presentation skills.
Students can register their interest by
emailing [email protected].
7

Professional identity – 2 & 3
Giving and receiving feedback
Resilience
Mentors
Performance management
Professional development plans
Continuing professional development
(Commerce)
1. Giving and receiving feedback
Giving feedback
Seeking feedback
Receiving feedback
(Commerce)
Feedback is an element of the management cycle that you
learned about in Intro to Management
Plan
Act
Observe
Review

Giving and receiving feedback
(Commerce)
Feedback
The plan should be specific as to:
Resources (cost)
Time
Quality
If you are given a task and you are not sure as to cost,
time(required) or quality, you should seek clarification
10
Although, when you first get a professional job, you are more
likely to receive feedback than give it, we will start with giving
feedback
When we get to receiving feedback, this will help us appreciate
where the person giving feedback is coming from
Giving feedback
(Commerce)

The nature of feedback in organisations is changing
Previously, supervisors → supervisees only
Now, supervisors ↔ supervisees
Example – InterFace Student Experience Questionnaire
Giving feedback
(Commerce)
12
Giving feedback
GOOD FEEDBACK
Affirms the value of the person
Points out things that have been done well as well as things that
need to be done better
Focus on actions, not person
Focus on how to better next time
Regular feedback – no surprises
BAD FEEDBACK
Puts the person down
Is only negative
Focus on person and their worth
Focus on fault and blame
Feedback occurs only when there are issues or at performance
review time

(Commerce)
Source: Based loosely on:
https://www.uts.edu.au/sites/default/files/Giving-and-
Receiving-Feedback.pdf
Another very useful source is:
https://www.cmtedd.act.gov.au/__data/assets/pdf_file/0003/463
728/art_feedback.pdf
13
The mark of a professional is that s/he actively seeks feedback
from supervisors, colleagues and supervisees
Seeking feedback
(Commerce)
“Guidance” is not a direction, nor is it necessarily saying “if
you don’t follow, we’ll kick you out”.
14
Receiving feedback

(Commerce)
Keep calm and listen!
Make sure you understand the other’s views/expectations
Optional time out!
Reflect
What could you do differently?
Respond
Focus on improvement, this may involve you suggesting
alternatives and negotiating
Keep your cool and thank the person for the feedback
Thanking the person conveys the implication you are on the
same side. In some circumstances it may be useful to remind
the other part of this fact.
Source: loosely adapted from
https://www.cmtedd.act.gov.au/__data/assets/pdf_file/0003/463
728/art_feedback.pdf
15
resilience
(Commerce)

Resilience = the ability to recover, or bounce back, from
adversity
Many organisations have a risk and resilience management
policy/framework
Professionals need to be resilient
Resilience does not mean “copping it on the chin”
It means: being flexible, adapting to new situations, learning
from experience and the ability to ask for help
(Commerce)
17
Limit work hours
Take regular breaks - away from screens!
Schedule and protect “me” time – something you enjoy
Develop friendships, people who can act as a support network,
and who you can support if necessary. Get a mentor.
If you are stressed and you are in an organisation which has an
Employee Assistance Program, use it. At uni, see the student
counsellors
It’s OK to say “No”.
How to become more resilient

(Commerce)
S
18
mentors
A mentor shares knowledge, skills and life experience to guide
another towards reaching their full potential; a journey of
shared discovery.
(Commerce)
Deal with immediate or urgent workplace issues
How to deal with your organisation’s politics
Ask questions about doing your job better
Obtain advice on getting promoted, asking for a raise, honing
your management skills
Introductions to relevant people
Personal matters that are or may impact your performance
Mentor relationships
(Commerce)

(Commerce)
Performance management has often been code for managing
underperformance
The Australian Public Service has adopted a more holistic view
in which encompasses organisational performance, individual
performance, and everything in between
The performance management framework encompasses:
4 principles
3 foundation elements
(Commerce)
See: Blackman, D., Buick, F., O’Donnell, M., O’Flynn, J. and
West, D. (2013), Strengthening the Performance Framework:
Towards a High Performing Australian Public Service ,
Australian Public Service Commission, Canberra.
Enquiries
22

Purpose and clarity
Clarity about what counts as high performance
Alignment and integration
Alignment between organisational strategies and individuals
Integration of HRM systems with other organisational systems
Mutuality and motivation
Management/employee each own performance management
Adaptability and progress
Performance management principles
(Commerce)
Enquiries
23
Capabilities
Staff competencies; agency assets, routines and processes
Evidence and data
Collecting data relevant to goals
Communicating performance trends and (changing) goals
Pragmatism
Setting reasitic goals; ensuring actions are fit for purpose
Performance management foundation elements
(Commerce)

Enquiries
24
Professional development plans
(Commerce)
goals,
required skill and competency development, and
objectives
a staff member will need for continuous improvement and
career development.
A professional development plan is created by the manager
working with the staff member to identify the necessary skills
and resources to support the staff member's career goals and the
organization's business needs.
Professional development plans…SET OUT
(Commerce)

Source: Adapted from Duke University, Durham, North
Carolina, USA: https://hr.duke.edu/managers/performance-
management/professional-development-plan
26
CONTINUING Professional development
(Commerce)
Most professional societies require their members to undertake
continuing professional development, encouraging their
members, as professionals to remain up-to-date with
developments in their profession
These obligations are typically 20 hours of CPD per year, or 60
hours in a 3-year period
A wide range of activities counts as CPD.
Professional societies often organise CPD activities.
CONTINUING Professional development
(Commerce)
Source: Adapted from Duke University, Durham, North
Carolina, USA: https://hr.duke.edu/managers/performance-
management/professional-development-plan
28

End of lecture
(Commerce)
This Photo by Unknown Author is licensed under CC BY-SA-
NC
Professional identity - 2
Ian Maclean
Canberra Business School
(Commerce)
I would like to acknowledge the Ngunnawal people who are the
traditional custodians of this land on which we are meeting and
pay respect to the Elders of the Ngunnawal Nation both past and
present. I extend this respect to all Aboriginal and Torres Strait
Islander peoples in attendance today.
1
Agenda
Announcements
Professional identity – using the social media platform LinkedIn
Professional identity – 1 (continued)

- dealing with clients, colleagues and supervisors
- work/life balance
(Commerce)
2
1. announcements
Week 6
Week 7
English for Uni (Week 8)
(Commerce)
Workshops will be re-arranged to give you an opportunity to ask
questions re CBA and the hydrotherapy pool
CBA
Attend the PE (Commerce) workshop at 9:30am in 7B6
Hydrotherapy pool
Attend the PE (Business) workshop at 2:30pm in 2B4
Other projects
Attend either of the PE (Business) workshops at 2:30pm in
2A12 or 4:30pm in 2A4
1. Week 6
(Commerce)

CBA speaker tbc
Hydrotherapy pool speaker – Ms Rebecca Davey, CEO Arthritis
ACT
4
Go to Workshop 1 or 3 and decide what information you need to
progress your project
1. Week 6
Information sessions re projects will be for one hour of the
workshop
Presentations will proceed as scheduled
Teams doing either project should meet during the week to
prepare questions which will be useful for your team’s project
Other projects
(Commerce)
Hydrotherapy pool information session commences at 2:30pm in
2B4
CBA information session in 7B6 commencing at either 9:30am
or 10:30am (tbc)
5

Dr David Jukes, Business Development Manager (ACT and
Tasmania), CPA Australia
Mr Steve Kierath, Australian Human Resources Institute
Week 7
How professional societies can assist you:
As a student
In entering your chosen profession
Throughout your career
Speakers
(Commerce)
6
where? - on campus, run by UC’s Study Skills Centre
when? - 23-27 September 2019 (Week 8)
cost? – nil
interested? – email: [email protected]
Do you want to improve your ability to:
read and write academic text?
paraphrase without plagiarising?
discuss things in tutorials/workshops?
give better presentations?
English for Uni course (Week 8)
(Commerce)

Highly recommended
Study Skills is delivering a free, five-day English for Uni
course from 23 to 27 September. The course is designed to help
students develop their English language skills, with a focus on
academic reading and writing, paraphrasing and academic
integrity, tutorial discussion and academic presentation skills.
Students can register their interest by
emailing [email protected].
7
Professional Identity using linkedIn
Ms Alice Li, Faculty of Business, Government & Law
(Commerce)
Video clip: https://www.youtube.com/watch?v=067JFQcSvqs
8
Professional identity – 1 (continued)
Personal attributes of professionals (last week)
Dealing with clients, colleagues and supervisors
Work/life balance
(Commerce)

In ordinary circumstances, dealing with clients involves the
personal attributes of professionals as described in the previous
lecture (slide 12) and as in the next slide…
(Commerce)
Look the part
Confident, not cocky
Reliability
Competence
Ethics
Maintaining your poise
Phone etiquette
Written correspondence
Accountability
Personal attributes of professionals
(Commerce)

11
However, there will be times in your career when difficult
issues will arise…..
Professional societies usually provide guidance on dealing with
clients, especially in relation to ethical issues
(Commerce)
“Guidance” is not a direction, nor is it necessarily saying “if
you don’t follow, we’ll kick you out”.
12
Principles (CPA Australia)
(Commerce)
Avoid conflicts of interest
Maintain your client's confidentiality, unless the law says not
Do not contribute to the commission of unlawful acts
Ensure your client is well informed; give comprehensive advice.
Ensure your client understands the advice, and has capacity to
act

Be respectful. With older clients, beware of assuming that,
because the client is frail, they are incapable of making a valid
decision.
Your client's best interests come first
13
Source: https://www.amsrs.com.au/professional-standards/code-
of-professional-behaviour
14
Rule No.1
Do not break the law!
(Commerce)
15

Q: What if you discover that your client or employer is doing
something illegal, or is not complying with some legal
obligation?
A: (Advice from CPA Australia)
Explain the potential illegality of what they are doing and ask
them to stop
Suggest alternative, legal ways of achieving the
client’s/employer’s objectives if you can
Disclose the activity if there is a legal obligation to do so (eg
child/elder abuse, money laundering)
If the client/employer does not change the suspect behaviour,
resign from the engagement or employment
If disclosure is not mandatory, consider whether, in your
professional assessment, disclosure is warranted in the public
interest. If yes, seek legal advice before proceeding.
(Commerce)
This kind of advice is available from most professional
societies.
Possible case studies, (depending on time)
Not long after the sharemarket crash in 1987, where
sharemarkets around the world fell by up to 45% in a few days,
two accountants were approached to undertake a special
accounting assignment for Alan Bond, then one of the richest
people in Australia. The fee was around $70,000 for one
weekend’s work. That was about 3 times the average annual

earnings at the time. But there was a requirement of absolute
confidentiality. The accountants accepted the assignment.
Once they started, they were given access to the true story of
Alan Bond’s financial empire. It was on the verge of collapse.
The question the accountants were asked was “Is there any way
out?” Their answer: “None that we are aware of”. Bond had in
fact been on the verge of collapse for many years, and had
always managed to rescue himself by negotiating ever larger
deals. Their were many instances of improper dealing. There
was also a major risk that Bond would hide his empire’s funds
and then declare himself bankrupt.
Should the accountants disclose?
Bond was arrested, charged and ultimately spent several yerrrs
in gaol.
16
Respect others and yourself
Don’t put down other professionals who disagree with you, and
don’t let yourself be intimidated by a forcefully expressed
opinion contrary to yours
Be aware
of your social environment, especially in public or with clients
Communicate effectively
Speak calmly and listen carefully and without interrupting
Take good care of yourself
Stressed people make poorer decisions
Be responsible
“the standard you walk past is the standard you accept” – fmr
Chief of Army
Colleagues - British Medical Association

(Commerce)
Source: Adapted from https://www.bma.org.uk/connecting-
doctors/bmaspace/f/21/t/564
The reason I have quoted the British Medical Association
advice is that there really is a lot at stake when doctors
disagree, perhaps the life of the patient! So we should expect
that the BMA has put a lot of effort into these simple
suggestions
For the comment on 4. see: https://hbr.org/2017/08/stress-leads-
to-bad-decisions-heres-how-to-avoid-them. Stressed people
identify fewer options for action, typically only binary, whereas
other, subtler options may be available.
The final quote is from Lt General Morrison, former Chief of
Army
17
The principles for colleagues also apply
You should try to ensure that the tasks assigned to you are of
specified cost, time and quality
seek clarification if unsure
Different supervisors may have different work styles from you.
This can be confusing, but it can also be beneficial for the team
or section
Many leaders like to project a charming, ‘nice guy’ image, but
ensure their deputy is a strict rule-enforcer
supervisors

(Commerce)
Hofstede’s study of work practices in different cultures
In Australia, the gap between boss and supervisee is the lowest
of 40 countries studied
In Singapore, supervisees will do what their boss says, even if
they know it is wrong
The risk to good management is not seeking the views of those
below who have greater understanding
Australian supervisees are much more likely to tell the boss
he/she is wrong. The risk is that bosses will seek the views of
those below them when that is not necessary
Supervisors (bosses)
(Commerce)
End of lecture
(Commerce)
This Photo by Unknown Author is licensed under CC BY-SA-
NC

Professional identity - 3Ian MacleanCanberra Business Scho.docx

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