Edmonton Public Library Staff event - June 10, 2010

1. Future Ready The Rest of Us Leah Krevit Rice University Stephen Abram, MLS, Gale Cengage Learning Strategic Planning for Libraries Edmonton Public Library, June 10-11, 2010

2. Change and Challenges These slides will also be available at Stephen’s Lighthouse blog

10. 20th Century Strategies Inventory and Collections Buildings Reading is Fundamental Cardholders Outreach Circulation Privacy

11. 21st Century Strategies Content Access Bricks and Clicks Tricks Communities Impact Reach Programs Social links

12. The hardest question? What will the future be like?

17. Equity (digital divide, integrating population growth, generations, etc.)

18. Student Performance (up to 25 point increase)

19. Competitive Advantage (Canada, EC, India, China, etc.)

20. Non-partisan, non-commercial

21. Social Glue

22. Community

23. Learning

25. ASK YOURSELF What is more important for value based funding? 6% annual increases in circulation? 100% increases in ILL? 500% increases in website hits? 1000% increases in database results? 50% increases in customer satisfaction?

26. Bricks, Clicks and Tricks

27. 6 Tricks You Can Do Right Away Number One: What are your top reference questions?

28. 6 Tricks You Can Do Right Away Number Two: Promote your staff – FB, Tweets, web pages, photos

29. 6 Tricks You Can Do Right Away Number Three: Do a Signage Audit

30. 6 Tricks You Can Do Right Away Number Four: Get Some Widgets (Hint: API)

31. 6 Tricks You Can Do Right Away Number Five: Get Jiggy with GIS.

33. 6 Tricks You Can Do Right Away Number Six: Go Beyond Statistics Google Analytics Foresee

34. http://www.flickr.com/photos/keeping-it-real/160822516/

35. What does your best borrowed report look like? Is your Community different? http://www.flickr.com/photos/blu_blue/262096844/in/pool-booksandportraits

36. What does your book and article or website recommendation blog/RSS feed look like? Who is your star recommender? http://www.flickr.com/photos/matthk/2054262239/

37. How do your community content reviews do? Who is your best teen reviewer? http://www.flickr.com/photos/cjanebuy/340249608/in/pool-booksandportraits

38. How are your web based communities doing? How many dozen are there? http://www.flickr.com/photos/mthiesson/176153663/

39. Do your users like your video author interviews? Your YouTube DVD trailers? http://www.flickr.com/photos/lori_an/319433801/

40. Do you offer podcasts? Do you record every story time? Every lecture?

42. ChiliFresh

43. LibraryThing for Libraries

44. SOPAC, VuFind, Endeca, etc.

45. Delicious

46. Digg

47. YouTubehttp://www.flickr.com/photos/lori_an/319433802/in/photostream/

48. Can you circulate books from anywhere? Like the parking lot, lecture hall, classroom, sidewalk sale, or nursing home? http://www.flickr.com/photos/library_mistress/525385533/

49. http://www.flickr.com/photos/library_mistress/525385511/

50. The thing about success, is that it’s not about things. Or 2.0 Technology

52. 59% are female.

53. 29% are college students.

54. 5% are professors and 6% are teachers.

55. On any given day, 35% of our users are there for the first time.

56. 29% found our products via the library website.

57. 59% found what they were looking for on their first search.

58. 72% trusted the content more than what they found on Google.

60. Are we going to a totally build it yourself world? Imagine IKEA merging with GM...

63. Yes, this is ancient wisdom: clients aren't buying your hammer, they are buying the deck of their dreams. Help them build it.

64. OK – What is happening that will change everything?

65. “The Internet has now progressed to its infancy”

66. Google Books Settlement

67. Google Editions:Bookstore

69. SEO: SearchEngineOptimizationSMO: Social Media Optimization

70. I my customers

71. TransmogrifyingContainers

72. Geo-IP

73. Broadband

74. The Cloud…printing…storage…storage

75. The Article Economy++Format Agnosticism

76. The Yahoo!/BingiPhone, FacebookMigration

77. Devices like iPads, Kobo, Kindles, eDGe, and Mobile

79. Supporting the 21st Century book experience?

80. Kobo, Amazon, Apple, iPDF, etc. . . .

82. What about censorship?Freedom of expression?Freedom….In general

83. Mobile

86. The Experience

87. A Third Path

91. NextGen/NetGen Differences Increase in IQ Plus 15-20 Points Brain Changes

92. The Scary re-wiring of the Millennials and post-Millennials

93. NextGen/NetGen Differences Eye Movement Changes

94. Eye Movement Changes

95. NetGen Differences Developmental Changes Puberty and Understanding Puberty

96. NetGen Differences Differences between Boys & Girls

97. NetGen Differences Learning Styles Genomic 15 Years of Change in Canadian Curricula

98. NetGen Differences Standardized Testing Progress International Comparisons

99. NetGen Differences Crime Rates Down an average of 65%

100. NetGen Differences Massive Behavioural Changes 70% overlap with Boomers

101. NetGen Differences Library Differences: Forest of Reading TD Summer Reading School Libraries

102. OK – Now let’s ask ourselves what our users really, REALLY want.

104. Observe Your Users

105. Context is King, not Content.

106. Community

107. Conversations

108. Relationships

109. The Social Life of Information Community Networks

110. Life

111. Connection

112. Personalization

113. Comfort

114. Simplicity

115. Learning

116. Trans-LiteracyMove beyond reading & PC skills News literacy Technology literacy Information literacy Media literacy Adaptive literacy Research literacy Academic literacy Reputation, Etc. Reading literacy Numeracy Critical literacy Social literacy Computer literacy Web literacy Content literacy Written literacy

118. Growing up from books, Extending the experience

121. Progress

122. These are exciting times. Choose between achieving a dynamic and exciting future vision or longing for a nostalgic past.

124. The power of libraries

125. Speak Out!

126. Trust Experiments!

128. What is at the heart of libraries? Learning Interaction Community Innovation Passion Progress

129. What is at the heart of libraries? Is it you?

130. Stephen Abram, MLS, FSLA VP strategic partnerships and markets Gale Cengage Learning Cel: 416-669-4855 stephen.abram@cengage.com Stephen’s Lighthouse Blog http://stephenslighthouse.com