25. 5 Tricks You Can Do Right Away Number One: What are your top reference questions?
26. 5 Tricks You Can Do Right Away Number Two: Do a Signage Audit
27. 5 Tricks You Can Do Right Away Number Three: Get Some Widgets (Hint: API)
28. 5 Tricks You Can Do Right Away Number Four: Get Jiggy with GIS.
29. 5 Tricks You Can Do Right Away Number Five: Go Beyond Statistics Google Analytics Foresee
30. 5 Tricks You Can Do Right Away Little Gale Cengage Ad: Double Your Usage EVERY 18 months! Ask Us. We know how. We have a huge and growing widget library (hundreds and all Facebook enabled) We’ll build websites and landing pages for free (over 1,000 so far) We’ll install Google Analytics and Foresee for free AccessMyLibrary iPhone app free (Hope Droid…) Ask me about strategic partnerships (examples)
31. Are we going to a totally build it yourself world? Imagine IKEA merging with GM...
38. What does your best borrowed report look like? Is your Community different? http://www.flickr.com/photos/blu_blue/262096844/in/pool-booksandportraits
39. What does your book and article or website recommendation blog/RSS feed look like? Who is your star recommender? http://www.flickr.com/photos/matthk/2054262239/
40. How do your community content reviews do? Who is your best teen reviewer? http://www.flickr.com/photos/cjanebuy/340249608/in/pool-booksandportraits
41. How are your web based communities doing? How many dozen are there? http://www.flickr.com/photos/mthiesson/176153663/
42. Do your users like your video author interviews? Your YouTube DVD trailers? http://www.flickr.com/photos/lori_an/319433801/
43. Do you offer podcasts? Do you record every story time? Every lecture?
51. Can you circulate books from anywhere? Like the parking lot, lecture hall, classroom, sidewalk sale, or nursing home? http://www.flickr.com/photos/library_mistress/525385533/
53. The thing about success, is that it’s not about things. Or 2.0 Technology
54. Make a list of your last 10 projects. Now describe them in terms that they only solved an end user problem – NOT a library problem. By any chance do you prioritize your needs over end users?
55. What problems do you solve?Are they librarian or end user problems?
56. Draw a 1 to 7 scale.1___2___3___4___5___6___7Plot all initiatives on it.One: Solves end-user problems from the end user’s perspectiveSeven: Solves library staff problems and pain points?
68. Can we at least agree that they don’t want whiz bang widgets, gadgets, shiny new tools or any other raw technology? Let’s address the human condition.
93. Literacy News literacy Technology literacy Information literacy Media literacy Adaptive literacy Research literacy Academic literacy Etc. Reading literacy Numeracy Critical literacy Social literacy Computer literacy Web literacy Content literacy Written literacy
118. What is at the heart of libraries? Is it you?
119. Stephen Abram, MLS, FSLA VP strategic partnerships and markets Gale Cengage Learning Cel: 416-669-4855 stephen.abram@cengage.com Stephen’s Lighthouse Blog http://stephenslighthouse.com
Editor's Notes
New enhancements outlined for the portal: View/Search/Open cases Ability to search cases based on description, date range, status, or case number. Ability to keyword search and browse solutions. Sort capability of open and closed cases. View priority levels of cases (default will be 3 when you open a case, but will be updated once Client Care makes the final determination). Ability to close a case immediately via the portal, which will immediately move the open case to the closed case tab. When opening a new case, the Product Sub-Category field will be optional. Required fields will be signified by a red asterisk. Ability to add attachments to an existing or new case.Administrative capability New consortium user which allows an administrator to manage cases across multiple child institutions that exist in SalesForce.com. Administrators can change the contact of a case to another member within the institution. To stay current, administrators (super users or consortium users) will be able to regularly review and dynamically update personal contact information as well as other authorized portal users within the same institution. Portal users will only have access to that individual’s personal information and be able to update information. Super users and Consortium users will be able to view a read-only list of current assets owned and paid for by your institution. A read-only listing of test and production environment statistics will be viewable via the portal.
