New enhancements outlined for the portal: View/Search/Open cases Ability to search cases based on description, date range, status, or case number. Ability to keyword search and browse solutions. Sort capability of open and closed cases. View priority levels of cases (default will be 3 when you open a case, but will be updated once Client Care makes the final determination). Ability to close a case immediately via the portal, which will immediately move the open case to the closed case tab. When opening a new case, the Product Sub-Category field will be optional. Required fields will be signified by a red asterisk. Ability to add attachments to an existing or new case.Administrative capability New consortium user which allows an administrator to manage cases across multiple child institutions that exist in SalesForce.com. Administrators can change the contact of a case to another member within the institution. To stay current, administrators (super users or consortium users) will be able to regularly review and dynamically update personal contact information as well as other authorized portal users within the same institution. Portal users will only have access to that individual’s personal information and be able to update information. Super users and Consortium users will be able to view a read-only list of current assets owned and paid for by your institution. A read-only listing of test and production environment statistics will be viewable via the portal.
Oceans of information
Oceans of Information:
and the drowning health disciplines end-user
Stephen Abram, MLS
MLGSCA / NCNMLG
La Jolla, California
• The Rochester Study: Joanne Gard Marshall
• “Changes in the following specific aspects of care were reported by
the physicians: diagnosis (29%), choice of tests (51%), choice of
drugs (45%), reduced length of hospital stay (19%), and advice given
to the patient (72%). Physicians also said that the information
provided by the library contributed to their ability to avoid the
following: hospital admission (12%), patient mortality
(19%), hospital-acquired infection (8%), surgery (21%), and
additional tests or procedures (49%).”
• “The physicians rated the information provided by the library more
highly than that provided by other information sources such as
diagnostic imaging, lab tests, and discussions with colleagues.”
• “a significant impact on clinical decision making”
• Allied Health Professions
What do they care about?
• What keeps you awake at night? Personally…
• If you could change one thing - and one thing
only at work – what would that be?
• What are you passionate about in medicine?
Has it changed over the years?