1. Melissa A. Fricke, MBA, BA
104 71st
St SW
Grand Rapids, MI 49548
(616)437-8827 (m)
Melissa.fricke17@gmail.com
Career Profile:
A highly talented, professional and qualified program, marketing, sales, and project
manager with more than sixteen years of experience in the mentioned fields. Seeking an
opportunity to work for and organization where my skills and knowledge can be utilized.
Professional strengths:
• Possess excellent verbal and written communication skills
• In-depth knowledge of program and budget management
• Possess excellent verbal and written communication skills
• Ability to handle co-occurring issues and abuse treatment
• Possess sound knowledge of basic operating systems like Microsoft Word, Access,
PowerPoint, Excel and the Internet
• Possess good management and organizational skills
• Familiar with clinical and non-clinical support strategies
• Ability to generate reports, evaluate programs and analyze data
• Possess comprehensive knowledge of the principles and practices of delivering
services to mental health patients
• Ability to work independently and under pressure
• Possess considerable knowledge of delivering systems and issues related to
mental illness
• State and Federal employment law
• Master Resiliency Training – Certified Trainer
• Contract and vendor negotiations
• Perform Forecasting and Analysis of Call Trends
• Quality Control
• Brand management ·
• Brand strategy ·
• Copywriting ·
• Digital marketing ·
• E-Commerce ·
• Global marketing ·
• Graphic Design
• Media management ·
• Search engine optimization ·
• Social media marketing ·
• Social media optimization ·
• Web content development ·
• Web design
• Processing and underwriting Loan
Contracts
• Check Cashing and Payment
processing
• Receivables
• Payroll
• Scheduling
• Western Union Processing
Professional Experience
• Parent Advocate for Disabled Students Kentwood School District (Behavioral
Health/Cognitive Impairments)
• Patient Advocate, (Touchstone Innovare, Adults with Bipolar, Schizophrenia, Early
Dementia)
• DA Blodgett, (Ashbergers/Cognitive Impaired Youth)

2. • Michigan National Guard Wounded Warrior Program (TBI, PTSD, Mental Health
Impairments and Loss or Limbs)
• Involved in Kent County Schools Special Education
• Participation in creation of Employee
• Wellness and Mental Disease programs
• Michigan National Guard Project Manager for Family Support
• Michigan National Guard Senior Military and Civilian Trainer (Family Support,
Public Speaking, Self-Care, etc.)
• Vice President, Army National Guard Family Support
• Motivate the Team, Recruit, Interview, Hire and Train Perspective Employees
• Supervised and trained call center staff, Norrell Staffing, Incorporated
• Involved in implementation of Diversity Council for Cascade Engineering
• Human Resource Coordinator, Academic and Financial Counselor
• Customer Relationship Providing 100% Service and Support
• Monitor Team and Individual Performance against Sales Goals
Education
• Masters of Business Administration (MBA),
Major in Marketing and Health Care Administration
Baker College of Graduate Studies
• Masters of Business Administration (MBA)
University of Phoenix Graduate School of Business (GR., MI)
2011
2007
• Bachelor of Science (BS) [Management]
University of Phoenix Graduate School of Business (GR., MI)
2005
• Bachelor of Science (BS) [E-Business]
University of Phoenix Graduate School of Business (GR., MI)
2005
• Medical Assistant
Grand Rapids Educational Center (GR., MI)
1450 Woodworth St NE, Grand Rapids, MI 49525
1995
Employment History
• Great Lakes Financial Corporation (Grand Rapids, MI)
Financial Manager
• MPSC – Military Personnel Services Corporation
SrFRSA _ Senior Family Readiness Support Assistant-Regional Manager
• Techmedica Health, Inc
Senior Marketing Brand Manager
2013-2015
2008-2014
2006-2008
• University of Phoenix, West Michigan Campus (GR, Kalamazoo)
Academic and Financial Counselor, University College-Graduate School
2004-2006
• Steenland Insurance (Walker, MI)
Customer Service Representative, Commercial and Personal Ins. Agency
2003-2004
• Axios, Incorporated (GR, MI)
Executive Assistant, Technical Software Implementation Specialist, Billing
Specialist, Employment Placement Agency
2000-2003
• Cascade Engineering, Inc. (GR, MI)
Human Resource Coordinator, Plastics Manufacturing
2000-2003
• Norrell Staffing, Inc. (GR, MI)
Call Center Manager, Employment Placement Agency
1998-2000
Community Involvement
• Army National Guard Family Support, Volunteer 2005-present
• University of Phoenix, Committee Member, Employee Moral Committee 2004-2006

3. • Red Cross, First Aid, Volunteer 2001-present
• Parent Link Committee, Board Member, Education Quality Committee 2003-present
• Diversity Council Committee, Cascade Engineering Co-Chair 2000-2003
Achievements and Honors (Upon Request)