EFM©
Volunteer Engagement
Jane Child
EFM©
What is Volunteer Engagement?
The organisation works in partnership with
its volunteers to encourage and develop
posi...
EFM©
Volunteer Engagement
Are your volunteers:
Enthusiastic
Committed
Engaged
Do your volunteers:
Say great things about y...
EFM©
Engaging behaviours
Belief in the Organisation
Its Aims and Objectives
Understand the
‘bigger picture’Help others to ...
EFM©
 Job satisfaction, training and development opportunities
 To be appreciated and valued
 Opportunity to state thei...
EFM©
What are the attributes of an
engaging manager?
Good team leader
Develops Trust & Commitment
Respectful & Considerate...
EFM©
 Volunteer turnover
 Levels of service provision
 Absence levels
 Attitude and opinion surveys
 Short mid-term p...
EFM©
Building blocks of volunteer
engagement
Clear & Volunteer Policies & Procedures
Well-being, health & safety at work
C...
Foundations of Positive Volunteer
Engagement
VOLUNTEERS
Attraction
Induction
Recruitment
WayWeDoThing
(Culture&Envi
Strate...
EFM©
Benefits of engaging your volunteers
Reduced Costs
Turnover &
Absenteeism
Increased
ROI
Increased
Potential for
Funds...
EFM©
Strategic Review Develop PeopleDevelop Strategies
Fundraising
Volunteer
Coaching &
Mentoring
Workshops
Training
Visio...
EFM©
Understand where you are now and where you want to be
Discover new skills from within your team
Apply proven techniqu...
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Volunteer Engagement

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  • Interest in developing skills and keeping updated with organisational developments
    Keen to raise positive awareness of the organisation when not at work
  • Kenexa Research Institute shows:
    An ‘engaging’ manager has significant impact on engagement levels of individuals, teams and on the overall perception of the organisation
  • Volunteer Engagement

    1. 1. EFM© Volunteer Engagement Jane Child
    2. 2. EFM© What is Volunteer Engagement? The organisation works in partnership with its volunteers to encourage and develop positive volunteer engagement. Volunteers are aligned with and committed to the organisation’s values. They have an enthusiastic and positive attitude towards the service provided. Volunteers work with employed colleagues to improve performance of the organisation for the benefit of service users.
    3. 3. EFM© Volunteer Engagement Are your volunteers: Enthusiastic Committed Engaged Do your volunteers: Say great things about your Organisation? Recognised & rewarded for Achievement? Do they understand your organisational aims and objectives and how they contribute to achieving them? The experience (positive or negative) of your people affects: • Your reputation • Future financial support • Engagement of new employees and volunteers
    4. 4. EFM© Engaging behaviours Belief in the Organisation Its Aims and Objectives Understand the ‘bigger picture’Help others to achieve Say great things about their work Always working to make things better Keen to develop skills Raise awareness of the organisation when not at work
    5. 5. EFM©  Job satisfaction, training and development opportunities  To be appreciated and valued  Opportunity to state their opinions  See that good suggestions are implemented  Able to develop their roles and be successful  Be trusted to do a great job  Good communication and information  Equal and fair treatment  Healthy and safe workplace EQUALS: ENTHUSIASTIC * COMMITTED * ENGAGED PEOPLE What do your volunteers want?
    6. 6. EFM© What are the attributes of an engaging manager? Good team leader Develops Trust & Commitment Respectful & Considerate Communicates Clearly Provides quality feedback Solves Problems Quickly Asks for ideas & implements Manages Performance
    7. 7. EFM©  Volunteer turnover  Levels of service provision  Absence levels  Attitude and opinion surveys  Short mid-term pulse surveys  HR management data  Induction surveys  Leaver interviews and surveys How can we measure engagement?
    8. 8. EFM© Building blocks of volunteer engagement Clear & Volunteer Policies & Procedures Well-being, health & safety at work Continuous Development of Skills & Experience Effective Internal Co-operation Two-way Communication Effective Line Management
    9. 9. Foundations of Positive Volunteer Engagement VOLUNTEERS Attraction Induction Recruitment WayWeDoThing (Culture&Envi Strategy&Leader Legislation Learning&Deve PerformanceMa H&S/WellBeing Communication Recognition(an 2009 Interactions Ltd© Volunteer Engagement Model ™
    10. 10. EFM© Benefits of engaging your volunteers Reduced Costs Turnover & Absenteeism Increased ROI Increased Potential for Funds Improved Job Satisfaction & Performance Improved External Profile & Brand Ability to Attract New Employees & Volunteers
    11. 11. EFM© Strategic Review Develop PeopleDevelop Strategies Fundraising Volunteer Coaching & Mentoring Workshops Training Vision Mission Values Organisational Aims & Objectives Marketing & Brand People MOTIVATE FOCUS ENGAGE EFM Charity Model
    12. 12. EFM© Understand where you are now and where you want to be Discover new skills from within your team Apply proven techniques that will save time, money & help develop your charity Engage, Focus and Motivate all your people Raise the profile of your charity Enable you to be more effective Increase your funding, improve your service EFM helps you…

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