1. Aubrey McKee
10565 Williams Woods Drive
Independence, KY 41051
(859) 652 – 5208
mckeea2@nku.edu
Objective
Obtain a position within human resources that will allow me to showcase my leadership, communication and technical skills
obtained through education and practical application. Eventually would like to work in job design or training and
development.
Education
Northern Kentucky University, Highland Heights, KY
Bachelor of Arts in Organizational Leadership, May 2016
Minor in Psychology
Overall GPA 3.5 GPA in Major 3.8
Related Courses
Human Resources in Organizations Organizational Theory and Change
Industrial and Organizational Psychology Leadership Around the World
The Human Side of Work Organizational Ethics and Decision Making
Career Related Experience
Citibank, Florence, KY- November 2010 – Present
Agent Assist Gate, July 2015 - present
Promoted into current role after 4 years in Elite Client Services
Supporting daily operations of rewards group by answering agent inquiries and handling escalated calls
Managed special projects for fraud prevention, online chat support and agent accountability
Elite Client Services, January 2012-July 2015
Promoted into role after one year with customer service
Assist with agent feedback, training and development during on the job training
Point of contact for efficiency in call handling
Other Work Experience
Chaos Hair and Nail Design, June 2008 – July 2010
Hair Stylist
Fiesta Hair and Tanning June 2006 – June 2008
Hair Stylist
Activities
National Society of Leadership and Success, Fall 2015 – Present
Dean’s List, Fall 2013
Mayerson Student Philanthropy Project, Spring 2013