about different sector of hotel and their major operationg department

1. Presentation

2. CONTENTS
1.1 INTRODUCTION OF THE ‘RESORT FLORA’
1.2 EMPLOYEE & FEATURES OF THE RESORT
1.3 MAJOR OPERATIONAL DEPARTMENTS OF HOTEL
1.3.1 HOUSEKEEPING
-SECTIONS, IMPORTANT, RESPONSIBILITIES
1.3.2 PRODUCTION/KITCHEN
1.3.3 F&B SERVICE
1.3.4 FRONT OFFICE
1.4 CONCLUSION

3. 1.1 INTRODUCTION OF THE
‘RESORT FLORA’
 Situated in the southern part of Kon
Samui, a small island in Thailand.
 The Resort Flora really beautiful with year
round sunshine, breathtaking benches.
Front location are simply breathtaking and
at night the sky sparkles like a million
diamonds.

4. RESORT FLORA

5. RESORT FLORA

6. 1.2 Employees & Features
1.2.1 EMPLOYEES
DEPARTMENTS NO. OF EMPLOYEE
1. HOUSEKEEPING 892
2. PRODUCTION 781
3. F&B SERVICE 993
4. OTHER 565

7. 1.2.2 FEATURES
Here are the just a taste of the features one can
enjoy when one visit to our resort:
 Contemporary living
 Five-star service
 Infinity pool
 Well-being Spa
 Dining experiences
 Designer furniture
 Cultural program
 Sports(for out door)

8. 1.3 MAJOR OPERATIONAL
DEPARTMENT of HOTEL:
Housekeeping department
Production department
Food & Beverage department
Front office

9. 1.3.1 Housekeeping department:
 Defines as the provision of cleaning, comfort and safe
environment.
 It is the management and maintenance of property
and equipment of an institution, house, industrial or
commercial institution.
 One of the largest departments of the hotel, which is
responsible for cleanliness maintenance and aesthetic
upkeep of entire hotel.

10. 1.3.1 Sections of housekeeping
Department:
 Laundry
 linen & Uniform
 Tailor room
 Flower Room
 Floor pantries
 Control Desk
 Lost & Found
 Linen Stores

11.  Control Desk:
 It is the main communication center.
 It is from here all information is sent out
and received in. It should have desk, chair,
with more than 1 telephone line.
 It should have large notice board with
schedules day to day instruction arrival list,
departure list etc.

12. Tailor Room
 This room is kept for house tailor to stitch
and mend linen and uniform.
 If house policy is to contract out tailoring
work then tailor room can be avoided.

13.  Lost and Found:
This should be small spaced, secured
cool and dry with a cupboard to store
all guest articles that are lost and may
be claimed later on.

14. Linen stores:
 This room stock of new linen and cloth
materials for uniforms etc. The stocks
maintain should be enough to replenish the
whole hotel.
 These stocks are only tusks when the current
linen in circulation falls short due to damage
or less

15.  Linen & Uniform Room
 This is the room where current linen and
uniform is store for issue and receipt.
 It should have proper shelves to stock all
linens and uniform.
 This room should be large, airy and free
from heat and humidity.

16.  Laundry
 It is the part of the housekeeping that can
either enhance the quality of housekeeping
services.
 The responsibility is to wash dirty clothes
and deliver clean and fresh linens to the
guest as well as other departments of hotel.

17. Flower Room
 This room should be air condition to keep
fresh flower for flower arrangement.
 The room should have work table, sink and
water supply.

18.  Floor Pantries
 The floor pantry is the housekeeping nerve
center for the floor.
 It should keep one complete set of linen for
that floor over and above what is in
circulation in the room.
 The pantry should be away from the guest
view and situated at the service landing neat
the service elevator.

19. 1.3.1 Con… Housekeeping Planning
 Planning is probably the executive housekeepers
most management function, without proper
planning each day may present one problem after
other.
 Planning should be undertaken in a systematic
manner in order to obtain set objectives.
 The step by step planning process may differ
slightly from one hotel’s housekeeping department
to another’s .

20. Con…
 Different terminology may be in use across
companies, but essentially the sub-processes
and tasks are the same.
 Housekeeping planning should be done on
paper and needs to be properly
documented.

21. 1.3.1 Con… Important and
Responsibilities of HK Department
 To keep clean, comfortable, safety environment.
 To arrange the proper management of staff in time
to clean.
 Proper utilization of manpower.
 To threat guest cheerfully and courteously.
 To give special service services like babysitter if
necessary.
 To check and maintain the physical properties of
the hotel.

22. Con….
 To uplift the sales of hotels and appreciations of
the guest
 To provide services as per the policy or standard of
the hotel.
 To make good impression on the guest by creating
“Home away from home.”
 To save cost of labor, cleaning equipments,
materials, furniture and other materials of the
hotel

23. 1.3.2 Production Department:
 A department which is involved in preparation of food.
 Kitchen receives the ingredients, process them
through the preparing and cooking methods and
deliver them via various F&B service outlets.
 Kitchen can be broadly divided into:
i.) Main/central kitchen
ii.) Fast-food Kitchen
iii.) satellite kitchen and
iv.) Display kitchen.

24. 1.3.3 Food & Beverage Service
Department:
 Food and beverage service is the service of food made in
the kitchen and drinks prepared in the bar to the
customers (guest) at the food & beverage premises.
 Food & Beverage department (F&B) is responsible for
maintaining high quality of food and service, food costing,
managing restaurants, bars, etc.
 This department plays a vital role on the delivering the
accurate service of food and beverage by placing the orders
from the hot or cold plates of kitchen to the customer’s
table in the proper and the hospitality manner.

25. 1.3.4 Front Office:
 The front office or reception is an area where
visitors arrive and first encounter a staff at a place
business.
 The front office receives information about the
customers and will then pass this on to the
relevant department within the hotel.
 The most common work for the front office staff
will be to get in touch with customers and help out
internally in the office.
 Front office is related to a service delivery system.

26. 1.4 CONCLUSION
 Resort Flora is located in samall island of
Thailand.
 There are servicing more than 3,200 employees.

27. Con…
 The major operational department of hotel:
- Housekeeping department
(Different sections, importance)
- Production/Kitchen department
- F&B Service department
- Front Office department

28. THANK YOU
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