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Laurinda Ryan
lautol40@gmail.com /813-484-5476/ https://www.linkedin.com/in/laurindatolbert
CORE COMPETENCIES
 Excellent organizational, customer service and leadership skills
 Outstanding analytical and attention to detail skills with sound decision making
abilities
 Exercised strong interpersonal communication skills with customers and department
personnel
 Dependable, flexible and dedicated to providing customer and client satisfaction
 Ability to handle multiple priorities and independently solve problems
 Excellent understanding of the operational process the business details
PROFESSIONAL EXPERIENCE
2005 to Present
Fulfillment Specialist II Ceridian - Saint Petersburg, FL
 Handle incoming and outgoing mail
 Prepare and process all Return Check letters
 Operate an Opex mail machine and an Itran transport
 Keying Amos workshop for automated data entry
 DDE1 and DDE2 Data entry input
 Met departmental carry- over goal of <10% achieved at 9.53%
 Balance reports, spreadsheets and daily transmissions sent to the bank
 Process claims for FSA
2010 to 2011
Medical Office Administration/ Front and Back Office 10 to 10 Urgent Care -Tampa, FL
 Medical Assistant
 Charting patients in Lytec using SOAPWare
 Taking vitals
 Assisting the doctor when needed
 Verifing insurance information along with copays
1999 to 2004
Check Processor/ Backup Lead Coordinator Wachovia Bank – Tampa FL Retail Lockbox
 Supervised six transport operators in moving customer payments thru two stages of
processing per day
 Increased float total from 19% to 36%, which improved the availability of funds to
be invested
 Received several Top Performer awards for minimum errors and exceeding transport
requirements
 Promoted within one year
 Responsible for 10-key by touch and balancing customer payments
 Received several Top Performer awards for minimum errors and exceeding 10-key
requirements
 Increased 10-key performance from 11,000 keystrokes per hour (KPH) to 18,000
KPH.
Education
Associates in Medical Office Administration
Florida Career College - Riverview, FL
Certificate in Medical Billing and Coding
Ashwood University - Phoenix, AZ
Professional skills
 Lytec and SOAPware
 Basic vital signs, Patient charting, Injections, Phlebotomy, EKG,
 Proficient in Microsoft Word, Excel, Lotus Notes, Outlook and Power Point
 Answer phones, Filing, Hippa, Basic CPT/ICD-9 coding
 Check 21
 Itran 9820 and 7780 transports

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Laurinda Tolbert401

  • 1. Laurinda Ryan lautol40@gmail.com /813-484-5476/ https://www.linkedin.com/in/laurindatolbert CORE COMPETENCIES  Excellent organizational, customer service and leadership skills  Outstanding analytical and attention to detail skills with sound decision making abilities  Exercised strong interpersonal communication skills with customers and department personnel  Dependable, flexible and dedicated to providing customer and client satisfaction  Ability to handle multiple priorities and independently solve problems  Excellent understanding of the operational process the business details PROFESSIONAL EXPERIENCE 2005 to Present Fulfillment Specialist II Ceridian - Saint Petersburg, FL  Handle incoming and outgoing mail  Prepare and process all Return Check letters  Operate an Opex mail machine and an Itran transport  Keying Amos workshop for automated data entry  DDE1 and DDE2 Data entry input  Met departmental carry- over goal of <10% achieved at 9.53%  Balance reports, spreadsheets and daily transmissions sent to the bank  Process claims for FSA 2010 to 2011 Medical Office Administration/ Front and Back Office 10 to 10 Urgent Care -Tampa, FL  Medical Assistant  Charting patients in Lytec using SOAPWare  Taking vitals  Assisting the doctor when needed  Verifing insurance information along with copays 1999 to 2004 Check Processor/ Backup Lead Coordinator Wachovia Bank – Tampa FL Retail Lockbox  Supervised six transport operators in moving customer payments thru two stages of processing per day  Increased float total from 19% to 36%, which improved the availability of funds to be invested  Received several Top Performer awards for minimum errors and exceeding transport requirements  Promoted within one year  Responsible for 10-key by touch and balancing customer payments
  • 2.  Received several Top Performer awards for minimum errors and exceeding 10-key requirements  Increased 10-key performance from 11,000 keystrokes per hour (KPH) to 18,000 KPH. Education Associates in Medical Office Administration Florida Career College - Riverview, FL Certificate in Medical Billing and Coding Ashwood University - Phoenix, AZ Professional skills  Lytec and SOAPware  Basic vital signs, Patient charting, Injections, Phlebotomy, EKG,  Proficient in Microsoft Word, Excel, Lotus Notes, Outlook and Power Point  Answer phones, Filing, Hippa, Basic CPT/ICD-9 coding  Check 21  Itran 9820 and 7780 transports