BBA quality mgmt

1. Quality
Management
Chapter 7
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2. Quality Management
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 What is Quality Management?
 Quality Management Processes
 Quality Management Components
Planning, Control, Assurance, Improvement
 Total Quality Management
 Quality Circle
 6 Sigma
 5 S
 Kai Zen

3. “
Quality Management
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“It is a process that ensures the quality of the
product throughtout its life cycle.”

4. Quality Manag“
ement Processes
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5. Component of QM
Quality
Planning
Quality
Control
Quality
Improvement
Quality
Assurance
QM
Let’s start with the first set of slides
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6. “
Quality Planning
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Quality control planning is the first step.
Requirements must be identified, a criteria needs to be
set, and important procedure must be recognized as a
part of the plan.

7. “
Quality Control
Quality control is needed to review the quality of the
product or service. Inspection and testing is necessary to
identify problems and defects that need correction.
Quality Control focused on fulfilling quality requirements
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8. Quality Control
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Objectives and functions of QC:
1. To establish the desired quality standards which are acceptable to the
customers?
2. To discover flaws or variations in the raw materials and the manufacturing
processes in order to ensure smooth and uninterrupted production.
3. To evaluate the methods and processes of production and suggest further
improvements in their functioning.
4. To study and determine the extent of quality deviation in a product during
the manufacturing process.
5. To analyze in detail the causes responsible for such deviation.
6. To undertake such steps which are helpful in achieving the desired quality
of the product.

9. “
Quality Assurance
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Companies need to assure defects and mistakes are
avoided in the manufacturing of good or the delivery of
service, and quality assurance guarantees consistent
results.
Quality Control focused on providing confidence
that quality requirements will be fulfilled.

10. Quality Control Vs Quality Assurance
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11. Stages of Quality Assurance
1. Understand the customer needs
2. Define the objectives
3. Designing the product
4. Prototyping
5. Quality Testing
6. Customer approval
7. Product pilot test
8. Quality test
9. Customer feedback
10. Manufacturing
11. Follow up customer feedback
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12. “
Quality Improvement
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There is always room for improvement.
Through quality improvement, the results can be
measured and possible improvements in products or
services can be made.

13. PDCA: Plan-Do-Check-Act
It is a cyclic method for continuous improvement of processes
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14. “
Total Quality Management
“Total Quality management is defined as a continuous
effort by the management as well as employees of a
particular organization to ensure long term customer
loyalty and customer satisfaction. ”
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15. Elements/
Principles
of
TQM
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