Total quality management, or TQM, can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. principles of total quality management examples of total quality management importance of total quality management total quality management strategic approach total quality management ppt total quality management training total quality management theory total quality management implementation business research topics for mba mba topics for presentation mba project topics mba research topics in management dissertation topics for mba mba finance research topics mba topics on strategic management thesis topic for mba

1. Total Quality
Management
PRESENTED BY
AGLAIA

2. Introduction
 Total quality management or TQM is an integrative
philosophy of management for continuously
improving the quality of products and processes.
 It is used around the world.

3. What does TQM mean?
 Total Quality Management means that the
organization's culture is defined by and supports the
constant attainment of customer satisfaction through
an integrated system of tools, techniques, and
training.
 This involves the continuous improvement of
organizational processes, resulting in high quality
products and services.

4. Benefits of TQM
 Improve quality.
 Employee participation.
 Teamwork.
 Working relationships.
 Customer satisfaction.

5. The principles of quality management
 Top management
 Training needs
 Customer orientation
 Involvement of
employees
 Techniques and tools
 Corporate culture
 Continues
improvements

6. The Eight Elements of TQM
 Ethics
 Integrity
 Trust
 Training
 Teamwork
 Leadership
 Recognition
 Communication

7. Key Elements

8. Advantages of total quality management
1. Emphasizing the needs of the market
2. Assures better quality performance in every sphere of
activity
3. Helps in checking non-productive activities and waste
4. Helpful in meeting the competition
5. It helps in developing an adequate system of
communication
6. Continuous review of progress

9. The Disadvantages of TQM
 Demands a Change in Culture
 Demands Planning, Time and Resources
 Quality is Expensive
 Takes Years to Show Results
 Discourages Creativity
 Not a Quick-Fix Solution

10. Conclusion
 Total Quality Management is practiced by many
business organizations around the world.
 It is a proven method for implementing a quality
conscious culture across all the vertical and
horizontal layers of the company.
 Although there are many benefits, one should take
the cost into the account when implementing TQM.

11. Thank you
For more…. Mail to
aglaiaconnect2018@gmail.com