Quality Management

1. QUALITY MANAGEMENT

2. CONTENT
Introduction
Processes
Components
References

3. “It is a process that ensures the quality of the product
throughout its life cycle.”
Quality Management

4. Quality Management Process

5. Component of Quality Management
Quality
Planning
Quality
Control
Quality
Improvement
Quality
Assurance
QM

6. Quality Planning
Quality control planning is the first step.
Requirements must be identified, a criteria needs to be set, and important
procedure must be recognized as a part of the plan.

7. Quality Control
Quality control is needed to review the quality of the product or service. Inspection
and testing is necessary to identify problems and defects that need correction.
Quality Control focused on fulfilling quality requirements.
Objectives and functions of Quality Control:
1. To establish the desired quality standards which are acceptable to the customers?
2. To discover flaws or variations in the raw materials and the manufacturing processes in
order to ensure smooth and uninterrupted production.
3. To evaluate the methods and processes of production and suggest further
improvements in their functioning.
4. To study and determine the extent of quality deviation in a product during the
manufacturing process.
5. To analyze in detail the causes responsible for such deviation.
6. To undertake such steps which are helpful in achieving the desired quality of the
product.

8. Quality Assurance
Companies need to assure defects and mistakes are avoided in the
manufacturing of good or the delivery of service, and quality assurance
guarantees consistent results.
Quality Control focused on providing confidence
that quality requirements will be fulfilled.

9. Quality Control Vs Quality Assurance

10. Stages of Quality Assurance
1.Understand the customer needs
2.Define the objectives
3.Designing the product
4.Prototyping
5.Quality Testing
6.Customer approval
7.Product pilot test
8.Quality test
9.Customer feedback
10.Manufacturing
11.Follow up customer feedback

11. Quality Management Principles
The ISO 9000:2015 and ISO 9001:2015 standard is based on the
following Seven principles of Quality management.
 Customer Focus.
 Leadership.
 Engagement of People.
 Process Approach.
 Improvement.
 Evidence-based Decision Making.
 Relationship Management.