This document outlines an assignment for a Quality Management course. It includes 6 questions worth a total of 60 marks. Question 1 defines key quality management terms and differentiates between quality control and assurance. Question 2 differentiates between mission and vision statements and covers quality objectives. Question 3 explains Kaizen and benchmarking. Question 4 covers customer focus, satisfaction, and delight. Question 5 includes short notes on cost of quality and productivity. Question 6 defines quality management systems and principles.