smu BBA assignments Fall 2014

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ASSIGNMENT
DRIVE FALL 2014
PROGRAM Bachelor of Business Administration- BBA
SEMESTER 3
SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT
BK ID B1597
CREDIT & MARKS 4 CREDITS & 60 MARKS
Note – Answer all questions. Each question is followed by evaluation scheme.
Q. No Questions Marks Total Marks
1 Mention some of the definitions of quality. Explain the dimensions of quality. What
is meant by quality assurance?
Definitions of Quality
Dimensions of quality
Meaning of quality assurance
3
4
3
10
2 Explain the following:
a) Kaizen
b) Benchmarking and its importance
a) Explanation of “Kaizen”
b) Benchmarking and its importance
5
5
10
3 (a) Describe the contribution of Edwards Deming to Quality management.
(b) Differentiate between Mission and Vision Statements.
a) Contribution of Edwards Deming to Quality management
b) Difference between Mission and Vision Statements
5
5
10
4 What is meant by Customer Focus? Describe in brief the concept of Customer
satisfaction and Customer delight.
Meaning of Customer Focus
Concept of Customer satisfaction and Customer delight
4
6

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5 Write Short notes on the following:
a) Cost of Quality
b) Productivity
a) Cost of Quality
b) Productivity
5
5
10
6 Define Quality Management System. Explain Quality Management Principles
Definition of Quality Management System
Quality management principles
2
8
10
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.