This document outlines an assignment for a Quality Management course. It includes 6 questions worth a total of 60 marks. Question 1 defines key quality management terms and differentiates between quality control and assurance. Question 2 differentiates between mission and vision statements and covers quality objectives. Question 3 explains Kaizen and benchmarking. Question 4 covers customer focus, satisfaction, and delight. Question 5 includes short notes on cost of quality and productivity. Question 6 defines quality management systems and principles.

1. ASSIGNMENT
DRIVE SUMMER 2014
PROGRAM Bachelor of Business Administration- BBA
SEMESTER 3
SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT
BK ID B1597
CREDIT & MARKS 4 CREDITS & 60 MARKS
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q. No Questions Marks Total Marks
1 Define the term Quality management. What are the dimensions of quality?
Differentiate between Quality Control and Quality Assurance.
Definition of Quality management
Dimensions of quality
Difference between Quality Control and Quality Assurance
2
4
4
10
2 Differentiate between Mission and Vision Statements. Write a brief note on “quality
objectives”
a) Difference between Mission and Vision Statements
b) Quality Objectives
5
5
10
3 Explain the following:
a) Kaizen
b) Benchmarking and its importance
a) Explanation of “Kaizen”
b) Benchmarking and its importance
5
5
10
4 What is meant by Customer Focus? Describe in brief the concept of Customer
satisfaction and Customer delight.
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2. Meaning of Customer Focus
Concept of Customer satisfaction and Customer delight
4
6
5 Write Short notes on the following:
a) Cost of Quality
b) Productivity
a) Cost of Quality
b) Productivity
5
5
10
6 Define Quality Management System. Explain Quality Management Principles
Definition of Quality Management System
Quality management principles
2
8
10