smu assignment spring 2016

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ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Bachelor of Business Administration- BBA
SEMESTER Semester 3
SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT
BK ID B1597
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total Marks
1 Discuss Deming’s 14 points for management.
Deming’s 14 points 10 10
2 How is the McKinsey 7S model used for carrying out strategic planning and
implementation?
McKinsey 7S model – Diagram
Explanation
4
6 10
3 What is cost of quality? Why is it important to measure? List common costs of
poor quality.
Cost of quality
Why is it important to measure?
List common costs of poor quality.
2
4
4 10
4 What is meant by Quality Audit? What is its purpose?
Quality Audit
Purpose
2
8 10
5 Write short notes on:
a) Recognition and rewards
b) Suggestion systems
a) Recognition and rewards
b) Suggestion systems
5
5 10
6 Discuss about IMC Ramakrishna Bajaj National Quality
Award.
IMC Ramakrishna Bajaj National Quality Award. 10 10
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