SEM 3 BANKING SUMMER 2014 ASSIGNMENTS

1. ASSIGNMENT
DRIVE SUMMER 2014
PROGRAM MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDBMN (SEM 1)
SUBJECT CODE &
NAME
MA0039
RETAIL BANKING
BK ID B1619
CREDIT 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Question Marks Total Marks
1 Log on to any commercial bank’s website and discuss the features of deposits and personal
loan
Features of deposits
Personal loans
5
5
10
2 When your card is stuck in the ATM, discuss what action would you take? In this context,
write a short note on ATM card.
Action taken
Note on ATM card
6
4
10
3 Discuss how Aadhaar card is used as a valid KYC norm.
KYC norms
Aadhar card
5
5
10
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2. 4 Conduct a need analysis in your area and list customer’s preferences with respect to banking
products.
Need analysis
Banking products
6
4
10
5
A customer of the bank remits into his account Rs 1000. The currency notes are soiled and
mutilated. Will the bank accept the cash? Discuss the RBI policy on currency chest and
functions of the currency chest.
Action taken
RBI policy on currency chest and
functions of the currency chest
2
4
4
10
6 Discuss the elements involved in transfer of funds
Transfer of funds process
elements
5
5
10