This document provides information about obtaining fully solved assignments for the MBA semester 4 course "Managing Quality in Organizations". It includes the course code, credits, and evaluation scheme. Six sample questions from the assignment are provided along with partial answers for each. The questions cover topics like organizing for quality management, leadership theories, total quality management programs, performance measurement, change management models, and short notes on corporate social responsibility. Students are instructed to contact the email address or phone number provided to receive the fully solved assignments.

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ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER 4
SUBJECT CODE & NAME QM0024: MANAGING QUALITY IN ORGANIZATIONS
BK ID B1931
CREDITS & MARKS 4 Credits, 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Question.1. What is meant by ‘organizing’? Explain the need for
organizing. Discuss the role ofTop Management in Organizing for
Quality Management.
Answer:Organising is a step-by-step process. At each step, an important task is performed by the
administrators working at the top-level of management.
While organising, the top managers carry out following important tasks:-
In thisgeneral eight-steppedprocess,the topmanagementfirstfixes the common objectives of the
organisation.
In the second step, they (top management) identify all the activities (i.e. works or jobs) which are
required to achieve these predefined objectives.
In the third step, they group similar (related) activities and make their individual departments.
In the fourthstep,theydefine the responsibilities(duties) of all the staff members (employees and
managers).
Question.2 Define the term ‘Leadership’. Describe the major
leadership theories.

2. Answer: Leadershipisbotharesearcharea and a practical skill,regardingthe abilityof an individual
or organization to "lead" or guide other individuals, teams, or entire organizations. Controversial
viewpointsare presentinthe literature,amongEasternand Western approaches to leadership, and
also within the West, on US vs. European approaches. In US academic environments leadership is
definedas"aprocessof social influence inwhichapersoncanenlistthe aidand support of others in
the accomplishment of a common task".
The Trait Theory of Leadership: The search for the characteristics or traits of effective leaders has
beencentral tothe studyof leadership. Underlying this research is the assumption that leadership
capabilitiesare rootedincharacteristicspossessedbyindividuals.Researchinthe fieldof traittheory
has shown significant positive relationships
Question.3.Explain - Rewards and recognition programs are the
important component of anyTQM program.
Answer:Rewardsandrecognition are consideredpowerful tools, which are used by an organization
to motivate its employees.
Rewardsandrecognitionare remunerationbasedsystems, which include bonus, perks, allowances
and certificates.
Types of Remuneration Methods
Question.4 Define performance measurement. Explain why it is
needed for an organization?
Answer:Performance measurement is the process of collecting, analyzing and/or reporting
informationregardingthe performance of anindividual,group,organization, system or component.
It can involve studying processes/strategies within organizations, or studying engineeri ng
processes/parameters/phenomena, to see whether output are in line with what was intended or
should have been achieved.
Performance measurement has been defined by
Question.5.Explain Kotter’s Eight step Model of Change
Management

3. Answer:To successfully react to windows of opportunity, regardless of the focus — innovation,
growth,culture,coststructure,technology — anew methodologyof change leadership is required.
Thirtyyearsof researchbyleadershipguruDr.JohnKotterhave proventhat 70% of all major change
effortsin organizations fail. Why do they fail? Because organizations often do not take the holistic
approach required to see the change through.
Question.6.Write short notes on:
a) Corporate Social Responsibility (CSR)
Answer: Corporate social responsibility(CSR,alsocalledcorporate conscience,corporate citizenship
or responsiblebusiness) isaformof corporate self-regulationintegratedinto a business model. CSR
policyfunctionsasa self-regulatorymechanismwherebyabusiness monitors and ensures its active
compliance with the spirit of the law, ethical standards and national or international norms. With
some models,afirm'simplementationof CSRgoesbeyondcompliance and engages in "actions that
appear to further some social good, beyond the
b) CSR Initiatives in India
Answer:Corporate social responsibilityisnecessarilyanevolvingtermthat does not have a standard
definitionorafullyrecognizedsetof specificcriteria.Withthe understanding that businesses play a
keyrole on joband wealthcreationinsociety,CSRisgenerallyunderstoodto be the way a company
achievesa balance or integration of economic, environmental ,and social imperatives while at the
same time addressing shareholder and stakeholder expectations. CSR is generally accepted as
applyingtofirmswherever they operate in the domestic and global economy. The way businesses
engage/involve the shareholders, employees, customers,
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601