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ASSIGNMENT
DRIVE
PROGRAM
SUBJECT CODE & NAME
SEMESTER
CREDITS
MARKS
WINTER 2014
BBA
BBA102- Organization Behaviour
1
4
60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.1. Define the term ‘Organisational Behaviour”. Explain the importance of Organizational
Behaviour.
Ans : Organisational Behaviour:
Organizational behavior refers to the way individuals and groups interact within and toward an
organization. The combined behaviors create a company climate that can bolster or undermine an
organization's success. Operating from within a company's system, both management and staff
might have difficulty recognizing patterns of behavior and also how profoundly those patterns can
influence a company's performance. To make sure that influence is positive, leaders must help
others grasp the importance of organizational behaviors so that everyone involved in a company's
future can better understand and shape the internal conditions of an organization. Organizational
behavior is a field of study that investigates the
Q.2. Explain the following:
a) Span of Control
b) Centralisation and Decentralisation
Ans : a) Span of Control :
Span of control is the term now used more commonly in business management, particularly human
resource management. Span of control refers to the number of subordinates a supervisor has.
In the hierarchical business organization of some time in the past it was not uncommon to see
average spans of 1 to 4 or even less. That is, one manager supervised four employees on average. In
the 1980s corporate leaders flattened many

2. Q. 3. Describe the personality traits influencing Organizational behaviour.
Ans : Personality traits influencing Organizational behaviour:
1. Locus of control :
is the extent to which people believe that their behavior has a real effect on what happens to them.
Some people believe, for example, that if they work hard they will succeed. They may also believe
that people who fail do so because they lack ability or motivation. People who believe that
individuals are in control of their lives are said to have an internal locus of control. Other people
think that fate , chance, luck, or other people’s behavior determines what happens to them.
Q.4. Define the term motivation. Explain Maslow’s need Hierarchy theory.
Ans : Motivation :
Motivation in management describes ways in which managers promote productivity in their
employees. Learn about this topic, several theories of management, and ways in which this applies
to the workplace. Use quiz questions to test your knowledge.
Motivation in management is the process through which managers build the desire to be productive
and effective in their employees.
Q.5. Explain the functions of communication. Mention some of the tips or techniques for effective
communication.
Ans : Functions of communication:
1. Motivation
Managers use communication to motivate workers to achieve peak performance. By clarifying the
expectations of employees and providing incentives for meeting or exceeding expectations,
communication can help companies reach specific objectives. For example, by communicating to
salespeople that they'll receive a 10 percent bonus if they reach their annual sales goal, it helps the
company reach its overall sales goals.
2. Control:
Q.6. Write short notes on the following:
a) Organization Culture
b) Conflict management
Ans : a) Organization Culture :
Organizational culture is the behavior of humans who are part of an organization and the meanings
that the people attach to their actions. Culture includes the organization values, visions, norms,

3. working language, systems, symbols, beliefs and habits. It is also the pattern of such collective
behaviors and assumptions that are taught to new organizational members as a way of perceiving,
and even thinking and feeling. Organizational
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