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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
SUMMER 2016
Master of Business Administration in Health Care Services- MBA Semester 4
MH0059 – Quality Management in Healthcare Services- 4 Credits
(Book ID: B1323)
Assignment Set -1 (60 marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1. Discuss the business significance of quality in healthcare. 10 marks(350-400 words)
Answer : At its best, health care in the United States is superb. Such care—including prevention,
earlydiagnosisof illness,andadvancedtherapeuticservices—is not, however, available to millions
of Americans who are uninsured or underinsured. Even Americans with insurance, including
Medicare and Medicaid, may not always have access to adequate care. At the same time, some
Americans may be subjected to inappropriate or unnecessary procedures.
Americanhealthcare—with its mix of superb and questionable care and its gaps in access—is very
expensive. Continued efforts to limit the growth of health care spending are essential if we are to
meet other socially important needs, for example, in
Q2. Explain seven quality tools. 10 marks(350-400 words)
Answer : Introduction:
Most of the organizationsuse quality tools for various purposes related to controlling and assuring
quality. Although there are a good number of quality tools specific to certain domains, fields, and
practices, some of the quality tools can be used across such domains.
1.Flow Charts
This is one of the basic quality tools that can be used
Q3. Define accreditation and certification. List the benefits of accreditation and certification of
hospitals.10 marks(350-400 words)

2. Answer : Certification and Accreditation (C&A or Can) is a process for implementing information
security.Itisa systematicprocedure forevaluating,describing,testingandauthorizingsystemsprior
to or after a system is in operation. The C&A process is used extensively in the U.S. Federal
Government. Some C&A processes include FISMA, NIACAP, DIACAP and DCID 6/3.
NIST Special Publication 800-37, "Guide for Applying the Risk Management Framework to Federal
InformationSystems,"transformsthe traditional Certification and Accreditation (C&A) process into
the six-step Risk management framework (RMF).
Q4. ‘Lean thinking is essential in healthcare organisations’. Justify. 10 marks(350-400 words)
Answer : Even after the Supreme Court's ruling on the fate of “Osama Care,” we should recall the
formal name of the law: the Patient Protection and Affordable Care Act. Most of the health reform
discussionhasbeenaboutthe cost of healthcare, losing sight of the urgent need to fix the ongoing
crisis of quality and patient safety. More healthcare organizations need to adopt the “lean”
management philosophy to “bend the cost curve” and save lives, as some innovators have proven
over the last ten years.
Q5. Discuss the advantages and disadvantages of quality control in healthcare. 10 marks(350-400
words)
Answer : Managed care is a big part of health care today, but the question is whether it is the best
way to control health care costs. Sometimes it can be advantageous, while other times it can have
disastrousconsequences.We will lookatboththe advantagesanddisadvantagesof managedhealth
care.
Defining Managed Care
Most people who have managed care health
Q6. Explain the implementation of QMS in healthcare organisation10 marks(350-400 words)
Answer : Steps to Creating a Total Quality Management System
1. Clarify Vision, Mission and Values
Employeesneed to know how what they do is tied to organizational strategy and objectives which
makes it important that all employees understand where the organization is headed (its vision),
what it hopes to accomplish (mission) and the operational principles (values) that will steer its
priorities and decision making.
2. Identify Critical Success Factors (CSF)
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