Zurich has entered a long-term IT partnership with Dimension Data to streamline its services, consolidating multiple IT partners into a single supplier for operational efficiency across over 170 countries. The relocation of their data center has been accomplished without disrupting daily operations, fostering trust in their service provider. This partnership allows Zurich to better serve its insurance customers by keeping pace with evolving technology and consumer demands.

1. Reducing risk for
insurance customers
Zurich’s long-term IT partnership provides
confidence to better serve insurance
customers around the world
serving insurance
customers through
technology in over
170 countries
long-term enterprise services
outsourcing agreement
with Dimension Data
rationalisation of previous,
multiple IT partners to a
single supplier
data centre relocation
to new facility
ES platform creates a
single point of contact
and easier operational
management
constant, fully functional
environment helps to
serve customers
consistently through
technology
new data centre
facility up and running
with no break in
day-to-day operations
trust and confidence in
the future, offered by
mutual trust and
cooperation in
long-term partnership
entire IT environment
to be shut down to
relocate data centre
finding IT partner that’s
the right fit in terms
of global footprint and
depth of expertisekeeping pace with
the rapid evolution of
technology and related
consumer demands
complicated, time-
consuming management
of multiple IT partners,
leading to ownership
and accountability issues
Challenge
Solution
Result
‘We handed over the keys to a really important part of our
business and said to Dimension Data: “Manage this for us”. The
fact that we could do that without concerns shows that we fully
trust our service provider to perform to the highest level.’
Gavin Kandier, Head of Technology, Zurich South Africa.
Let us carry the burden of day-to-day IT operations