Cloud computing in insurance: - A few things about cloud - What the big guys say about cloud - Cloud benefits - Cloud Computing across insurance value chain - Deploying cloud computing in insurance - Cloud workloads functions - Cloud concerns - Specific use cases

1. INSURANCE
INDUSTRY TRENDS
#3 CLOUD COMPUTING

2. 1. Big data & analytics
2. Mobility
3. Cloud computing
4. Telematics/IoT
What’s hot in insurance

3. A few things about cloud
What the big guys say about cloud
Cloud benefits
Cloud Computing across insurance value chain
Deploying cloud computing in insurance
Cloud workloads functions
Cloud concerns
Specific use cases
Cloud computing in insurance

4. A few things about the cloud
Rapid
deployment
Variable cost,
price per use
model
Lower ongoing
operating costs than
IT owned and
managed in-house
Cloud enables insurers to
reuse IT resources more
efficiently, extending into
the complete business
infrastructure
Limited or no CAPEX
Highly
adaptable and
scalable
Best option in
peak moments
Cloud changes the way insurers create and deliver
products and services, reach and interact with
customers, collaborate with partners, manage their value
chains, assess and manage risk, and generate
revenues.
“Cloud computing is part of our growth strategy. It could materially change how we develop applications and apply
technology to business, especially when it comes to cost structure, investment and agility...Cloud computing is not just an
external service, it is also internal. We are looking at evolving a hybrid model and developing our own internal cloud
computing capabilities”. Vincent Cohan, SVP & Chief Technology Officer and Sauro Nicli, Global Information Officer, AXA

5. Cloud in Insurance Facts
Lower-cost and/or
higher- efficiency
Capture real-time
intelligence about an
accident situation through
mobile devices and mobile
applications
Customer centricity
through unified customer
data
Sales enablement - place email and whiteboard
applications in the cloud so sales agents, employees,
field representatives and developers can collaborate in
real time, regardless of the device they use
Provision and scale computing
resources to meet periodic demand
for actuarial and financial workloads.
Support agent
management,
including sales
document
Support critical
functions such as
billing and
underwriting
Enables a service oriented business models and
applications that give access to new customers
and markets & increase customer loyalty and
retention
Support for the
integration with third
parties/agency
systems
Preserve data for
audits
ING is very keen to deploy cloud computing technology — essentially the separation of applications from the underlying
infrastructure — and to get to a point where technology is a service easily, efficiently and effectively provided to the
company, regardless of location. In order to persuade the business that virtualization and cloud computing is the way
forward, we have had to focus strongly on the business benefits — scalability, flexibility and cost” Tony Kerrison, Head of
Infrastructure Services, ING N.V.

6. Cloud computing across insurance value chain
Source: Capgemini Analysis

7. Cloud computing opportunities for insurers
Source: Accenture
BPO offerings from
various vendors
Various solutions
from vendors
SAP ERP
Oracle Apps
MS Office/
Exchange
Windows/.NET
Linux/Solaris
J2EE
Buying
hardware
Salesforce.com
Workday
Oracle on Demand
Google Apps
Microsoft Dynamics
CRM
Force.com
Windows Azure
Google Apps Engine
Buying computing time
Amazon EC2
vCloud
IMB Blue Cloud
Traditional
solutions
Cloud solutions

8. Deploying Cloud computing across insurance value chain
Insurers use a mix of cloud services delivery models based on price, risk and
standardization
Source: Capgemini Analysis

9. Cloud Workloads Characteristics for insurers
Workload/functions
Business Processes as
a Service
Software as a
Service
Infrastructure as
a Services
Private
Infrastructure as a
Service
Development & testing
Information sensitive
Mission critical
Collaboration
High data volume & analytics
High compute volume & analytics
Relatively disconnected functions
Suitable Average Bad

10. Cloud concerns
Security
Interoperability
of analytics
Data governance - quality control discipline for
assessing, managing, using, improving,
monitoring, maintaining and protecting your
organizational information
Application integration Reliability
Data aggregation and integration - The information needed for analytics is often
stored in multiple databases within your enterprise, on the cloud and in different
geographic locations.

11. How insurers use the cloud?
Windows
Azure
Disaster Protection - Generali US Branch wanted better disaster protection for its business
due to local weather extremes. The insurance provider is using Microsoft Azure Site Recovery to
replicate its virtual servers and data to the cloud, eliminating disaster-caused interruption,
reducing disaster recovery (DR) costs by 65%, and can easily test its DR setup.
Windows
Azure
Disaster recovery - Microsoft Azure StorSimple helps them meet compliance requirements of
keeping one set of data backup image offshore at a low cost. The solution integrates SAN
storage on-premise with automated data protection in the cloud, while enabling geo-replication
of data both locally and from Microsoft’s datacenters overseas.
Windows
Azure
High performance - Milliman uses Windows Azure to distribute highly complex, mission-
critical computing tasks across cloud-based resources. The result is supercomputer-level
processing capability that is enormously scalable and powerful, yet can be delivered at a lower
cost and with fewer IT resources than through traditional on-premises IT deployments.
Amazon
WS
Traffic spikes support - The company built its health insurance platform and analytics
solution on AWS in just three months. By using AWS, the company can scale to support the
traffic spikes of open enrollment season as well as support more than 125 production changes
a day that continually improve customer experience.
Amazon
WS
Cost control - In an effort to control its IT costs, the company turned to AWS as part of a
hybrid computing environment, using the AWS cloud in combination with data centers in
California and Nebraska to run actuarial tasks that are used to set pricing and create new
products. Using AWS, Pacific Life can quickly scale up additional compute capacity with less
cost and IT overhead than by adding to its own data center assets, while benefitting from
built-in security features in AWS products that help Pacific Life with compliance issues.

12. INSURANCE
EXPERTISE

13. • Broad experience in delivering complex services and solutions that integrate sales,
marketing, customer service and other processes to large insurers and brokers
• We have developed and successfully deployed a complete insurance solution, with
modular architecture, available on premise & on Cloud, bi-directional integrated
with SAP, Microsoft & Oracle
Insurance expertise
INSURANCE EXPERTISE
• Website/intranet development
• Self service portals
• Online policy selling
• Online claims management
• Enterprise e-learning and intranets
• Employee management & training
• operations support systems development
and deployment
• Mobility:
• Mobile apps development, SFA, document
management
• Big data and BI solutions
• CRM/ Sales Force Automation
• Business Process Management
EITG SOLUTION
• Product management
• Policy Management
• Accounts & intermediaries
• Underwriting
• Actuarial reports
• Billing and collection
• Financial Accounting
• Reinsurance

14. CLOUD
EXPERTISE

15. EITG Cloud Expertise
• Cloud & Virtualized ecosystem configuration & administration
• Amazon EC2 cloud based solution deployments, virtual
environments provisioning & administration
• Most important Windows Azure partner in an Eastern
European country with more than 5.000 end-users accessing
cloud based web and mobile solutions
• Azure Enterprise Agreement (EA) signed with Microsoft in
order to offer customers the benefits of cloud outsourced data
centers
• Multiple migration o the cloud projects for start-ups, SMEs and
large multinational corporations
• The complexity of the migration projects covered a large
array of server clusters:
• from several small machines to more than a hundred
machines per application
• Migrations covered both open-source and proprietary
technologies, single cloud and multi-cloud setups, single-
region and multi-region setups

16. Cloud Decision & Implementation ProcessPHASECONSIDERATIONSEITGSERVICES
Initial
Thoughts
Evaluating
Options Committed Implement Optimise Run
Platform Vendors
Scalability
T.C.O./R.O.I.
Timescale
Considerations
Business case
Why Cloud?
Is it right for me?
Is it secure?
Business impact?
Typical cost?
Time to implement?
Application review
Performance
analysis
Further Cloud
enabled
opportunities
Benefits realisation
Scale
Continuous
improvement
Cost management
Vendor
management
Service delivery
Independent advice
Analysis & Design
Technical Services
Support Services
Business case
approved
Cloud platform
selected
Contract process
Implementation
planning
Project planning
Greenfield
or Migrate
Business Impact
Risk Analysis
Architecture
Testing
Rollout

17. • Cloud Computing for Insurance, Inside the drive toward new business model, IBM
• How cloud computing will transform insurance – Using cloud to help drive future high
performance in the insurance industry, Accenture
• Sizing the cloud, Forrester Research
• The Future of Cloud Computing, Expert Group Report, European Commission
• Gartner, “A Quick Look at the cloud in the insurance industry”
• Cloud Computing in the Property & Casualty Insurance Industry, Capgemini
Resources

18. CONSOLIDATED OUTSOURCING
Contact: office@euroitgroup.com
www.euroitgroup.com