Presentation held by Mr. Zoran Aleksov as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Mr. Andon Rumenov as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
From eGovernment to Smart Government, United Arab EmiratesUNDP India
Dubai has transformed its government through e-government and smart government initiatives. It launched an e-government program in 2000 to digitize government services. In 2009 it established the Dubai Smart Government Department to lead the next phase, adopting a hybrid centralization/decentralization model. This involved implementing over 50 shared electronic services across 40 government entities. The initiatives have improved customer satisfaction, increased operational efficiencies through cost savings and automated processes, and achieved economies of scale. Dubai now aims to become a fully connected smart government and smart city through continued digitization of services and use of smart technologies.
Digital transformation trends in government focus on improving the citizen experience through more efficient service delivery, security, and data-driven decision making. Technologies like digital service platforms, smart city initiatives, digital identity, and improved communication channels aim to create more connected, sustainable governments that can better serve citizens. Advanced analytics move agencies from lagging indicators to autonomous, real-time decision processes to drive innovation and connections between government and those it serves.
Presentation by Minister Tamara Srzentic at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Limburg.net Practice Exchange Presentationjustaddspice
The document describes a community currency project in Limburg, Netherlands called Rewardsystem. The currency was started 10 years ago to incentivize reusable bottles but expanded to other environmental and social goals. It uses an e-wallet system where citizens and organizations are rewarded with points for good behaviors that can then be used to purchase municipal services and products. The points system is maintained through a central database that connects to citizens' national ID cards. The document also discusses lessons learned from partner organizations about measuring impact, gaining political support, implementing new technologies, citizen participation, and managing regulations.
Overcrowded buses. Long waits. Missed connections. Empty seats. Public transportation is full of challenges, for both passengers and city transit system operators. Luckily, TCS’s IUX (Intelligent Urban Exchange) solution enables city administrators to optimize capacity. With real-time dashboards, capacity utilization reports, KPIs and trend alerts, TCS IUX provides city administrators with real-time, actionable insights to keep their city moving—today and in the future.
The document discusses conclusions and the way forward regarding digital government building blocks in the context of end-to-end public service delivery. It states that countries can target digital government concepts and building blocks from the beginning, even if their public service management and technological maturity is lower. By doing so, countries can save time and resources for building better digital society services.
Presentation held by Mr. Andon Rumenov as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
From eGovernment to Smart Government, United Arab EmiratesUNDP India
Dubai has transformed its government through e-government and smart government initiatives. It launched an e-government program in 2000 to digitize government services. In 2009 it established the Dubai Smart Government Department to lead the next phase, adopting a hybrid centralization/decentralization model. This involved implementing over 50 shared electronic services across 40 government entities. The initiatives have improved customer satisfaction, increased operational efficiencies through cost savings and automated processes, and achieved economies of scale. Dubai now aims to become a fully connected smart government and smart city through continued digitization of services and use of smart technologies.
Digital transformation trends in government focus on improving the citizen experience through more efficient service delivery, security, and data-driven decision making. Technologies like digital service platforms, smart city initiatives, digital identity, and improved communication channels aim to create more connected, sustainable governments that can better serve citizens. Advanced analytics move agencies from lagging indicators to autonomous, real-time decision processes to drive innovation and connections between government and those it serves.
Presentation by Minister Tamara Srzentic at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Limburg.net Practice Exchange Presentationjustaddspice
The document describes a community currency project in Limburg, Netherlands called Rewardsystem. The currency was started 10 years ago to incentivize reusable bottles but expanded to other environmental and social goals. It uses an e-wallet system where citizens and organizations are rewarded with points for good behaviors that can then be used to purchase municipal services and products. The points system is maintained through a central database that connects to citizens' national ID cards. The document also discusses lessons learned from partner organizations about measuring impact, gaining political support, implementing new technologies, citizen participation, and managing regulations.
Overcrowded buses. Long waits. Missed connections. Empty seats. Public transportation is full of challenges, for both passengers and city transit system operators. Luckily, TCS’s IUX (Intelligent Urban Exchange) solution enables city administrators to optimize capacity. With real-time dashboards, capacity utilization reports, KPIs and trend alerts, TCS IUX provides city administrators with real-time, actionable insights to keep their city moving—today and in the future.
The document discusses conclusions and the way forward regarding digital government building blocks in the context of end-to-end public service delivery. It states that countries can target digital government concepts and building blocks from the beginning, even if their public service management and technological maturity is lower. By doing so, countries can save time and resources for building better digital society services.
This document discusses how local governments can enhance citizen service systems through the use of technology. It describes a Citizen Request Management (CRM) system called AlexConnects that was implemented by the City of Alexandria to improve citizen services. The CRM allows citizens to submit service requests online or through a mobile app 24/7. It also provides data and reporting to help the city better allocate resources, reduce costs, and improve services over time based on citizen feedback. The document outlines how the CRM system benefits both citizens and the city government.
A Smart City is a Connected City
Integrate City Government, City Infrastructure and Citizens to help create a Smart City that improves the quality of life for citizens, enhances economic development, and fosters sustainability.
Conclusions and way forward by Mihkel Lauk, Estonia, at the 3rd and last webinar, taking place on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This event takes place in the framework of a series of 3 webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
Moldova Presentation_e-Governance: enabling the reinvention of democracy_Nov....Cornelia_Amihalachioae
My presentation at the 2nd Eastern Partnership e-Democracy conference ”DIGITALISATION AND TRANSFORMATION:
EFFECTS ON DEMOCRACY”, 22 November 2019, L'viv, Ukraine
https://www.eap-events.eu/ehome/e-democracy/agenda/
ServiceOne-Integrated Service Delivery a paradigm shiftJury Konga
The document discusses the need for integrated service delivery and a paradigm shift in how government services are provided. It outlines Service New Brunswick's efforts to offer integrated, user-centered services across multiple channels. It argues that truly integrated service requires moving beyond individual agencies and technologies to a holistic, collaborative approach that includes users in design and breaks down silos between levels of government. Achieving this vision will require calculated risks, open data sharing, and engaging partners across government, the private sector, non-profits and academia.
The document summarizes the Mahiti-Shakti Nagarik Sashaktikaran project, which implemented 80 community information kiosks across Panchmahals district of Gujarat to provide citizens access to government information and services. The kiosks leverage existing infrastructure like STD/PCOs and dairies to provide a single window for forms, schemes, maps and other resources. Training and workshops helped kiosk operators sustain the self-sufficient model, which has processed over 19,000 transactions. The project aims to empower citizens through transparency, right to information and demystifying government offices.
Smart Cities and ICT - An assessment framework for Smart City ICT architectureHakan Demirel
There are many definitions of a <Smart City>, and almost all identify ICT as the key enabler. But, what are the characteristics of a smart city, and what is the role of ICT in enabling those characteristics? Moreover, how ICT maturity can be assessed in a smart city context?
The slides give a brief on smart city concepts, elaborate on the role of ICT in smart city enablement and also introduce an EA framework to assess ICT maturity of smart cities.
The document discusses Seoul's digital governance initiatives and e-government services. It outlines Seoul's vision of providing customized, optimized services to citizens through sharing and harmonizing processes between citizens, government, and data. It details Seoul's achievements in developing innovative, convenient, participatory, and transparent digital governance and becoming the global number one in e-government assessments. It also summarizes Seoul's international cooperation and leadership in digital governance through organizations like WeGO.
Analytics driven approach to revenue augumentationAravind Gaddala
This document discusses using data analytics to increase city revenue from property taxes. It notes that cities have large amounts of citizen data from various services but it is siloed. It proposes matching and analyzing data across agencies like utilities and tax records to identify properties not paying taxes, detect tax fraud, and validate exemptions. Pilot programs in cities are suggested to test analytic models for progressively improving outcomes and increasing property tax collection.
Agenda, 3 SIGMA COVID-19 webinars taking place on 4 and 18 March, and 1 April 2021. These seminars aim to use the momentum when governments are analysing the past and thinking about the future to raise the awareness on the role of life events in end-to-end public service delivery.
Presentation by Mihkel Lauk at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
The role of digital technologies in promoting smart city governance; Data-driven decision making.
Gabriela Viale Pereira, Postdoc, Danube University Krems, AU
The Public Service Hall in Georgia provides consolidated access to hundreds of public and private services through a single front office. It has established efficient service delivery processes that allow most services to be completed within 5 minutes. The Hall engages citizens for feedback and has improved services for accessibility based on user input. International evaluations have recognized it for delivering high quality, reliable public services with high customer satisfaction.
This document discusses the importance of developing legal frameworks to support e-commerce and small and medium-sized enterprises (SMEs). It notes that by 2006, 80 out of 181 developing countries had adopted a national ICT strategy, but more work remains. UNCTAD assists countries in developing harmonized e-commerce laws based on international standards. A UNCTAD survey found that while 20 countries have adapted laws to e-commerce, enforcement of these laws needs further capacity building. An appropriate legal framework can help expand business opportunities and attract foreign direct investment.
An electronic voting system is proposed for Haiti that would reduce costs, fraud, and delays while increasing voter participation and confidence. The system uses electronic voting cards verified by fingerprints for double identification. It is estimated to cost $17 million for equipment and education but provide over $42 million in benefits from cost savings, time savings, and increased turnout. The benefit-cost ratio is estimated at 4.7 to 5.5 depending on the discount rate used, indicating the electronic system would provide significant benefits compared to the costs.
DEcentralised Citizens Owned (DECODE): Data sovereignty for citizensFrancesca Bria
Presentation of the DECODE project (www.decodeproject.eu) by Francesca Bria, DECODE Project Coordinator. DECODE provides tools that put individuals in control of whether they keep their personal data private or share it for the public good.
This document discusses AJPES's cross-border interconnection with SI-PASS. AJPES's strategic goals include enhancing security, reducing administrative burden, and cooperating for better legal frameworks. Its activities include registering entities, maintaining registers, collecting annual reports, and compiling credit reports. The document outlines AJPES's digital services and how eIDAS regulation requires recognizing identification across EU states. SI-PASS provides eIDAS-compliant trust services through a central authentication system and e-signature service, adding value for AJPES users and AJPES through cross-border identification and standardized e-signatures.
This document summarizes Connexin's smart city platform and services. It discusses Connexin's approach of taking a horizontal view across city services to improve outcomes, reduce costs, and drive economic growth. The platform provides infrastructure, sensors, data integration, and insights to help cities better measure, monitor, and manage assets. It emphasizes collaboration across public, private, and education sectors to address challenges through an iterative process that engages citizens. Connexin aims to help cities operate as a single connected entity rather than isolated silos.
The document discusses planning and budgeting for e-governance systems. It describes the stages of developing e-services from basic information provision to personalized automated services. It also discusses lessons learned from Estonia's experience in developing its e-governance systems, including the importance of coordination, a step-by-step approach, and showing tangible results to gain support.
The document discusses the Digital Local Agenda (DLA) as an instrument for local governments to plan and implement inclusive e-government strategies. The DLA aims to improve public services through collaboration between local actors and citizen participation. Key aspects of the DLA include developing a three-year plan, establishing information sharing networks between organizations, and creating a citizen forum for consultation. The DLA is aligned with objectives of the European Union's Digital Agenda to promote broadband access, digital literacy, and other priorities.
This document discusses how local governments can enhance citizen service systems through the use of technology. It describes a Citizen Request Management (CRM) system called AlexConnects that was implemented by the City of Alexandria to improve citizen services. The CRM allows citizens to submit service requests online or through a mobile app 24/7. It also provides data and reporting to help the city better allocate resources, reduce costs, and improve services over time based on citizen feedback. The document outlines how the CRM system benefits both citizens and the city government.
A Smart City is a Connected City
Integrate City Government, City Infrastructure and Citizens to help create a Smart City that improves the quality of life for citizens, enhances economic development, and fosters sustainability.
Conclusions and way forward by Mihkel Lauk, Estonia, at the 3rd and last webinar, taking place on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This event takes place in the framework of a series of 3 webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
Moldova Presentation_e-Governance: enabling the reinvention of democracy_Nov....Cornelia_Amihalachioae
My presentation at the 2nd Eastern Partnership e-Democracy conference ”DIGITALISATION AND TRANSFORMATION:
EFFECTS ON DEMOCRACY”, 22 November 2019, L'viv, Ukraine
https://www.eap-events.eu/ehome/e-democracy/agenda/
ServiceOne-Integrated Service Delivery a paradigm shiftJury Konga
The document discusses the need for integrated service delivery and a paradigm shift in how government services are provided. It outlines Service New Brunswick's efforts to offer integrated, user-centered services across multiple channels. It argues that truly integrated service requires moving beyond individual agencies and technologies to a holistic, collaborative approach that includes users in design and breaks down silos between levels of government. Achieving this vision will require calculated risks, open data sharing, and engaging partners across government, the private sector, non-profits and academia.
The document summarizes the Mahiti-Shakti Nagarik Sashaktikaran project, which implemented 80 community information kiosks across Panchmahals district of Gujarat to provide citizens access to government information and services. The kiosks leverage existing infrastructure like STD/PCOs and dairies to provide a single window for forms, schemes, maps and other resources. Training and workshops helped kiosk operators sustain the self-sufficient model, which has processed over 19,000 transactions. The project aims to empower citizens through transparency, right to information and demystifying government offices.
Smart Cities and ICT - An assessment framework for Smart City ICT architectureHakan Demirel
There are many definitions of a <Smart City>, and almost all identify ICT as the key enabler. But, what are the characteristics of a smart city, and what is the role of ICT in enabling those characteristics? Moreover, how ICT maturity can be assessed in a smart city context?
The slides give a brief on smart city concepts, elaborate on the role of ICT in smart city enablement and also introduce an EA framework to assess ICT maturity of smart cities.
The document discusses Seoul's digital governance initiatives and e-government services. It outlines Seoul's vision of providing customized, optimized services to citizens through sharing and harmonizing processes between citizens, government, and data. It details Seoul's achievements in developing innovative, convenient, participatory, and transparent digital governance and becoming the global number one in e-government assessments. It also summarizes Seoul's international cooperation and leadership in digital governance through organizations like WeGO.
Analytics driven approach to revenue augumentationAravind Gaddala
This document discusses using data analytics to increase city revenue from property taxes. It notes that cities have large amounts of citizen data from various services but it is siloed. It proposes matching and analyzing data across agencies like utilities and tax records to identify properties not paying taxes, detect tax fraud, and validate exemptions. Pilot programs in cities are suggested to test analytic models for progressively improving outcomes and increasing property tax collection.
Agenda, 3 SIGMA COVID-19 webinars taking place on 4 and 18 March, and 1 April 2021. These seminars aim to use the momentum when governments are analysing the past and thinking about the future to raise the awareness on the role of life events in end-to-end public service delivery.
Presentation by Mihkel Lauk at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
The role of digital technologies in promoting smart city governance; Data-driven decision making.
Gabriela Viale Pereira, Postdoc, Danube University Krems, AU
The Public Service Hall in Georgia provides consolidated access to hundreds of public and private services through a single front office. It has established efficient service delivery processes that allow most services to be completed within 5 minutes. The Hall engages citizens for feedback and has improved services for accessibility based on user input. International evaluations have recognized it for delivering high quality, reliable public services with high customer satisfaction.
This document discusses the importance of developing legal frameworks to support e-commerce and small and medium-sized enterprises (SMEs). It notes that by 2006, 80 out of 181 developing countries had adopted a national ICT strategy, but more work remains. UNCTAD assists countries in developing harmonized e-commerce laws based on international standards. A UNCTAD survey found that while 20 countries have adapted laws to e-commerce, enforcement of these laws needs further capacity building. An appropriate legal framework can help expand business opportunities and attract foreign direct investment.
An electronic voting system is proposed for Haiti that would reduce costs, fraud, and delays while increasing voter participation and confidence. The system uses electronic voting cards verified by fingerprints for double identification. It is estimated to cost $17 million for equipment and education but provide over $42 million in benefits from cost savings, time savings, and increased turnout. The benefit-cost ratio is estimated at 4.7 to 5.5 depending on the discount rate used, indicating the electronic system would provide significant benefits compared to the costs.
DEcentralised Citizens Owned (DECODE): Data sovereignty for citizensFrancesca Bria
Presentation of the DECODE project (www.decodeproject.eu) by Francesca Bria, DECODE Project Coordinator. DECODE provides tools that put individuals in control of whether they keep their personal data private or share it for the public good.
This document discusses AJPES's cross-border interconnection with SI-PASS. AJPES's strategic goals include enhancing security, reducing administrative burden, and cooperating for better legal frameworks. Its activities include registering entities, maintaining registers, collecting annual reports, and compiling credit reports. The document outlines AJPES's digital services and how eIDAS regulation requires recognizing identification across EU states. SI-PASS provides eIDAS-compliant trust services through a central authentication system and e-signature service, adding value for AJPES users and AJPES through cross-border identification and standardized e-signatures.
This document summarizes Connexin's smart city platform and services. It discusses Connexin's approach of taking a horizontal view across city services to improve outcomes, reduce costs, and drive economic growth. The platform provides infrastructure, sensors, data integration, and insights to help cities better measure, monitor, and manage assets. It emphasizes collaboration across public, private, and education sectors to address challenges through an iterative process that engages citizens. Connexin aims to help cities operate as a single connected entity rather than isolated silos.
The document discusses planning and budgeting for e-governance systems. It describes the stages of developing e-services from basic information provision to personalized automated services. It also discusses lessons learned from Estonia's experience in developing its e-governance systems, including the importance of coordination, a step-by-step approach, and showing tangible results to gain support.
The document discusses the Digital Local Agenda (DLA) as an instrument for local governments to plan and implement inclusive e-government strategies. The DLA aims to improve public services through collaboration between local actors and citizen participation. Key aspects of the DLA include developing a three-year plan, establishing information sharing networks between organizations, and creating a citizen forum for consultation. The DLA is aligned with objectives of the European Union's Digital Agenda to promote broadband access, digital literacy, and other priorities.
The document discusses two projects examining Norwegian local governments' strategies for implementing information and communication technologies (ICT). The first project analyzes strategies to support local industrial development using advanced ICT based on interviews and documents. Most governments are not very active, but some exceptions pursue different strategies varying in technological integration and government engagement. The second project analyzes local government websites, finding variations in information quantity/quality, communication/service options, and configurations of users. The majority of sites provide information, while a growing number offer services, and few enable democratic participation, indicating geographic digital divides.
The document outlines the agenda for an event on smart cities. It includes presentations and panels on topics like smart city concepts, digital administration in large cities, and a social network for local governments. A keynote speech introduces the concept of smart cities and how technology can help address challenges facing governments through operational and management excellence.
The document outlines the agenda for an event on smart cities. It includes presentations and panels on topics like smart city concepts, digital administration in large cities, and a social network for local governments. A keynote speech introduces the concept of smart cities and how technology can help address challenges facing governments through operational and management excellence.
The document summarizes Slovenia's achievements in e-government from 2000 to 2012. Some key developments include the first e-government strategy in 2001, the launch of the state portal and early e-services. Modernization of several government registers also occurred. The e-VEM and e-Social Security projects received international awards for improving service delivery. The current e-government strategy aims to increase efficiency, user uptake of services, infrastructure sharing, and support for cross-border services. The e-Social Security system launched in 2012 processes over 10,000 applications daily through automated data exchanges across 50+ data sources, saving costs compared to manual processes. Going forward, e-government needs to focus more on back-office functions and increasing
The document discusses an Open City Portal (OCP) proposal for cities to implement e-government strategies. It describes the OCP as having 5 main features: 1) a citizen-centric portal that categorizes services by citizens' needs rather than government structures, 2) easy creation of a portal with just a few clicks, 3) inclusion of all citizens in content development, 4) lower transaction costs, and 5) promoting transparency and administrative reform. A key feature is knowledge sharing between partner cities to exchange best practices. The OCP aims to give even small cities with limited budgets and resources a way to create an effective government portal.
The document discusses an Open City Portal (OCP) proposal for e-government strategies in cities. It provides an overview of the OCP, which aims to create a citizen-centric portal that can be developed quickly and at low cost. The OCP would link together all government services, categorize them based on citizens' needs rather than bureaucratic structures, and allow knowledge sharing between cities. It argues the OCP can achieve transparency, participation, and administrative reform at a fraction of the cost of traditional e-government portals through its open-source design and global sharing of resources.
This document discusses the differences between a local digital agenda and a community digital agenda when implementing information and communication technologies (ICT) to support development in small rural communities. A community digital agenda takes a broader, more strategic approach that involves mobilizing all community partners and resources through multi-sector partnerships to develop ICT strategies. In contrast, a local digital agenda focuses narrowly on ICT supporting local authority services and skills for accessing those services. The document provides steps for implementing a community digital agenda, including developing ICT strategies through partnerships, conducting ICT audits, selecting and funding ICT solutions, and evaluating outcomes.
This document discusses the differences between a local digital agenda and a community digital agenda when implementing information and communication technologies (ICT) to support development in small rural communities. A community digital agenda takes a broader, more strategic approach where the entire community is responsible and involved in developing and implementing ICT strategies through multi-sector partnerships, rather than just focusing on local authorities or select services. Key steps for implementing a community digital agenda include mobilizing local partners, conducting ICT audits, developing plans to boost existing policies and strategies with selected ICT solutions, and implementing with support from experts.
WSIS10 Action Line C7 e-Government Lead Facilitator: UNDESADr Lendy Spires
This document summarizes achievements and challenges in implementing e-government through the UN WSIS Action Line C7 over the past 10 years. Key achievements include governments applying e-government to enhance service delivery and engagement, and UN agencies providing support through strategies, guidelines, and rankings. However, challenges remain in keeping up with technological changes and ensuring balanced participation. Recommendations focus on taking holistic e-governance approaches, addressing financing, promoting inclusion and open data, and improving essential e-services through multi-channel delivery.
Citizen use of government eService: Comparing use, governance and cooperation...Morten Meyerhoff Nielsen
Presentation of my initial ph.d. finding at https://ttu.ee/nurkse and https://egov.unu.edu project on ICT enabled public service delivery (http://bit.ly/2pXhHSL) on Estonia and Georiga. Presented in the eGov Working Group at the 25th NISPAcee Annual Conference
Innovation Governance in the Public Sector
Kazan, Republic of Tatarstan, Russian Federation
May 18 - 20, 2017
E-Government as a New Studying Subject. Towards a Theoretical Integration Proposal. By Juan Ignacio Criado Grande, Mentxu Ramilo Araujo and Miquel Salvador i Serna
This document discusses funding, financing, and implementing smart city projects. It provides an overview of challenges cities face, the evolution of smart city initiatives, and examples of smart city systems. It also covers stakeholders in smart city projects, financing tools and strategies for making projects bankable, data monetization opportunities, and combining different financing options based on project components and durations. The key challenges for cities are selecting the right financing tools and bringing together stakeholders and funding sources for complex, long-term smart city undertakings.
CRTL-ALT-DEL to ALT-GOV by Joan Batlle MonserratForesight Gent
This presentation was meant for the #OpenGovernance session in Ghent on 11 June 2018 CRTL-ALT-DEL to ALT-GOV as part of the Eurocities #Cities4Europe campaign. All copyright belongs to Joan Batlle Monserrat
Central - local government relationship in property taxation: Experiences from Tanzania
1) Tanzania has oscillated between centralized and decentralized property tax collection regimes, experiencing challenges with both approaches. Reforms aimed to improve cooperation between central and local governments but faced implementation problems.
2) Recentralizing collection to the Tanzania Revenue Authority improved some collection methods but their limited local knowledge hampered efforts. Cooperation and clear roles are needed between central and local authorities.
3) The future system requires integrated electronic governance, improved data sharing between agencies, and visible service improvements to gain public support for property taxes.
Presentación de Alfonso Lara Montero, director general de ESN sobre la digitalización de los servicios sociales en Europa en el marco del Mobile World Congress Barcelona 2023.
Digital transformation in the Spanish Government Miguel A. Amutio
Digital transformation in the Spanish government is proceeding according to several key pillars:
1) A strong legal framework provides certainty for digital services and management of information.
2) Cooperation and governance models ensure legal frameworks can be implemented across regional governments.
3) Important digital services have been provided that fulfill objectives of the legal framework, such as electronic signatures and records exchange.
Presentation given by Goran Forbici at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.
This document provides an overview of e-governance and its application in developing countries. It defines e-governance as using information and communication technologies to improve government effectiveness, efficiency, and transparency. The document presents a four-phase e-governance model moving from information provision to full transactional capabilities. It also discusses technology impacts and provides two case studies of e-governance projects in Ghana and Tanzania aimed at better coordination and use of information for decision-making. Key challenges for developing countries include lack of infrastructure, skills, funding, and digital divides.
Presentation held by Ms. Rozalija Vasilevska as a part of the Public Private Partnership Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
The document discusses corporate social responsibility (CSR) and provides guidance on what CSR is, why it is important, who should practice it, and how to implement it. Specifically, it defines CSR as responsible business practices that contribute to sustainable development. It argues that CSR benefits companies through increased competitiveness, customer loyalty, and long-term profits. Additionally, the document asserts that CSR should be practiced by all companies regardless of size. It advises consulting stakeholders and experts to integrate CSR into core business operations in a way that can be effectively monitored and measured.
Presentation held by Mr. Vladimir Ristevski as a part of the WINS ICT Call7 Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Mr. Vladimir Ristevski as a part of the WINS ICT Call 7 Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Ms. Violeta Atanasovska- Ministry of education and science as a part of the WINS ICT Call7 Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Mr. Maciej Muzalewski-VECTOR Company as a part of the WINS ICT Call7 Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Ms. Anita Nikova-as a part of the WINS ICT Call7 Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Ms. Anita Grozdanov- Faculty of Technology and metallutrgy as a part of the WINS ICT Call7 Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Mr. Zvonko Obradovic as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Ms. Elena Stamatovska as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Vision of registry infrastructure for progressive societiesMASIT MACEDONIA
This document discusses the vision for developing progressive registry infrastructure. It outlines key components including starting a business, maintaining operations, and closing a business. The infrastructure should evolve from basic registry to interoperability and value-added services. The layers include pan-European, national, and local functions. Key components are e-filing, e-documents, e-payment, and business process management. Developing this infrastructure supports measuring the business environment and providing necessary information.
Presentation held by Mr. Dejan Damjanovic as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Ms. Vjolca Cavolli as a part of the ICT the enabler for business development in the region Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Ms. Valentina Nushkova as a part of the ICT - the enabler for business development in the region Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
The document discusses the development of an export promotion strategy for Macedonia's software and IT services industry. It describes how MASIT led the creation of a working group with government and educational institutions to develop the strategy over several workshops from 2008-2010. While waiting to be adopted as an official government strategy, MASIT has begun implementing aspects of the operational plan with support from GTZ. The strategy aims to increase coordination, communication, and information sharing between industry and government to better promote the country's software exports.
Presentation held by Mr. Dritan Mezini as a part of the ICT - the enabler for business development in the region Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Prof. Oliver Iliev as a part of the - Cooperation between academia and ICT businesses Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Ms.Hristina Dzambazoska as a part of the - Cooperation between academia and ICT businesses Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Mr.Goce Bogatinov and Mr. Jordan Tikvesanski as a part of the - Cooperation between academia and ICT businesses Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Mr.Anastas Mishev as a part of the - Cooperation between academia and ICT businesses Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
2. The Problem – Municipal level
Existence of sub-optimal processes
Non-standardized procedures for receipt and handling of
requests/queries from the citizens.
No standardized forms for all types of requests and queries
Very limited level of electronic services
No interoperability and exchange of data with other
institutions (CRM, Tax Authority, Cadastre)
Non existence of a mechanism for tracking the processing
status of individual cases
3. The Problem – Association of
Municipalities
Non existence of structured exchange of
information between the municipalities
Disparate implementations of various stand
alone solutions
Lack of top level strategic coordination of the
development of ITC solutions
Lack of interoperability with the central
government institutions
5. Initiatives and Strategic vision
The need for comprehensive integrated solution for
establishment of functional e-Municipality has prompted the
Municipality of Stip to prepare a Strategy for integrated IT
development
The Strategic vision is to create a fully functioning e-Municipality
through a wide range of electronic services to businesses and
citizens, optimization of the business processes and increase of
the efficiency and service provision to the public
AoM has in parallel initiated a development of an inter-municipal
strategy for ICT development
The first step is the creation of a centralized repository of all the
separate ICT solutions which are in operation in all the
municipalities.
6. Next Steps
Definition of the implementation
requirements
Definition of the possible sources of
financing (multilateral/bilateral donors,
self participation, public-private
partnership)