The document summarizes the Mahiti-Shakti Nagarik Sashaktikaran project, which implemented 80 community information kiosks across Panchmahals district of Gujarat to provide citizens access to government information and services. The kiosks leverage existing infrastructure like STD/PCOs and dairies to provide a single window for forms, schemes, maps and other resources. Training and workshops helped kiosk operators sustain the self-sufficient model, which has processed over 19,000 transactions. The project aims to empower citizens through transparency, right to information and demystifying government offices.

1. Mahiti-Shakti Nagarik Sashaktikaran

2. Project Conception . . . . . . conceiving an idea ! Desire to apply IT at the grassroots. Approached CCEG-IIMA for developing a proof of concept. Implemented in Panchmahals, a socio- economically backward district.

3. Project Objectives . . . . . . Information for the citizens Immediate access to Government information Electronic/Online information exchange, transactions (eg. NOAPS) Online Grievance Redressal Useful information from NGOs All this arrived at after an 8 NGO/13 Village PRA

4. Project Framework . . . . . . the Plan Primarily, a portal providing a single window to all relevant information & services on: Forms Schemes Village-wise 95 parameter GIS Maps Medical Information Legal Aid

5. Project Framework . . . . . . the Plan Online Submission of Applications E-Darbar & Opinion Poll Facility Grievance Redressal Employment registration (Talim Rozgar) Mahiti Mahisagar (Electronic Newsletter) Photo Gallery Entertainment Like Music, Magazines, Other useful internet sites

6. Collector Office Government agencies (Data/ Information Sources) Expert Agencies NIC./ GIL/ RESECO CCEG-IIMA/ Adit Microsys Government Kiosk Operators Training/ Maintenance/ Marketing Implementation Models/ External Resources SLAA, GSFC, ASA, DSC, NGO Bhasha Data/ Information Technology/ Application Policy/ Clearance Project Stakeholders

7. Gujarat Informatics Ltd. Implementation Architecture District Level E-governance Trust Concept Implementation Co-ordination of operations Policy Guidelines Task Force Committee State Level Overall Consultancy – Project Handholding Capacity Building S/W Design- Development Database Design State Capital Proof of Concept- Design & Development IIMA-CCEG SLAA,GSFC,ASA,DSC NGOs &other agencies NIC,RESECO Govt.Stakeholders Data updation,validation, online processing District Offices District Level Mahitishakti Kendras (MSKs) Citizens Access End users/ Villagers Info/ Services Transaction Fee MoU Empanelment fee Revenue Model

8. Server @ Collectorate 20 Nodes 1 20 IT Architecture DO-1 DO-20 20 District Offices Gujarat State Wide Area Network Server Farm @ State Capital Internet Stakeholders Dynamic Information MSK-1 MSK-80 80 MahitiShakti Kendras Static Information

9. Infrastructure . . . . . . The challenge & Advantage Currently operational at 80 MSKs. (53 STD PCO’s and & 26 Primary Co-op. Dairies) An additional 100 STD/PCOs & 100 Dairies to be operational in next phase. Focus on leveraging existing infrastructure for the project with minimal additional costs/resources:

10. Study by CCEG-IIMA – October 2000 PRA – Feburary 2001 Government Permission – June 2001 Setup of E-Governance Trust – October 2001 MOU with Kiosk Owner – October 2001. Empanelling 14 STD/PCOs – October 2001 Proof of Concept Implementation- October 2001 Professional Version Development – December 2001. Project Implementation Stages

11. Some statistics 80 Mahitishakti kendras operational 19000 transactions with citizens during the first 6 months of operation More than 60% of NOAPS applications received in electronic form in Godhra taluka Successful MSK earns about Rs. 4300 p.m. carrying out about 250 transactions

12. Capacity Building Orientation for Dairy Managers, STD/PCO Owners, Doctors, Lawyers, Officials & Editors, Bankers. Workshops and Training to new kiosk holders Phase I Trust meetings Follow-up Workshops and review meetings with kiosk holders and stakeholders. May To August 2001 August To December 2001 December 2001 To September 2002 Particulars Period

13. Capacity Building

14. Workshops

15. Success Stories: MSK operator and his Centre

16. Monthly sales of a kiosk (Actual data) 4806 306 Mid. Sept’02 9207 669 Aug’02 8936 668 Jul’02 5867 276 Apr ’02 3454 317 May’02 4139 391 Jun’02 2299 124 Mar ’02 2657 133 Feb ’02 5488 355 Jan’02 5867 395 Dec ’01 4462 271 Nov ’01 3647 284 Oct ’01 Amount received Number of Transactions Month

17. Sustainability & Viability Investment of Rs. 50,000/- in Computer hardware & other infrastructure Financing by way of bank loan of Rs. 50,000/-@ 12% p.a. Repayment in 36 installments Monthly revenue of around Rs. 5000 Monthly expenditure: Connectivity cost Rs. 250 Depreciation Rs. 833 @ 20% p.a. on Rs. 5000 Interest Rs. 250 @ 12% p.a. Other expenditure Rs. 167 Total expenditure Rs. 1500 p.m. Surplus Rs. 3500 p.m. Repayment of Bank loan Rs. 1400 p.m. Net surplus Rs. 2100 p.m.

18. Strengths GIL, GSFC, IIMA, RESECO, NIC, GSLAA Agencies involved One district, 7 Talukas, 80 centres Implementation Scope Yes Interactive ability E-Governance Trust, Individual MS Kendras Maintenance costs borne by Rs. 5 Lakhs* Initial Capital cost Easy Replicability Web-enabled Type of Application Computer/Info kiosk, Internet Infrastructure Requirement Fully Public Domain Yes Self-Sustaining model Description Parameters

19. Summary Summary

20. Summary Summary

21. Summary- Top 10 forms PROPERTY CERTIFICATE HOUSING SCHEME(ST) INDIRA AWAS SCHEME CASTE CERTIFICATE AMBEDKAR AWAS SCHEME OBC STUDENT SCHOLARSHIP MANAV GARIMA (ST) DIKRI RUDI SACHI MUDI (OBC) NATIONAL FAMILY WELFARE 1092 1021 1021 905 879 675 656 629 507 485 Types of form Number of forms Types of form

22. Transparency - Periodic display of the progress/status of schemes and plans. Right to Information - Empowering the consumer of information. Demystifying the office - Addressed with due support & access mechanisms Project Goals . . . . . . What does it leverage ?

23. Right to Information

24. Success Stories - NOAPS Demystifying the Office Transparency

25. Meeting of the E-governance Trust

26. Summarising Mahiti Shakti Implemented with Vernacular language interface (Gujarati) Use of GIS based applications (RESECO) Internet & GSWAN connectivity Completely browser driven interface Real time transactions taking place successfully Non human interface Running successfully since launch on 4 th October, 2001

27. Summarising Mahiti Shakti Direct citizen interface – the guiding principle “Think globally, Act locally and Respond personally” Inbuilt self sustenance model for perpetual project implementation Reduces paperwork for citizens as well as government officials Services can be availed on 24 x 7 x 365 basis

28. USP of Mahiti Shakti Maximum reach with Minimum Cost SUSTAINABLE and can be RAMPED UP EMPOWERING tribals of a backward district ADAPTABLE to relevant, evolving needs.

29. Thank You Neeta Shah