Learn how the Liferay Digital Experience Platform help insurers deliver personalized experiences, streamline operations, and optimize workflows to transform businesses
Showcasing exemplary stories of success where channel partners have gone to great lengths to implement innovative solutions. Acclaiming those partners who have risen to the challenges of the digital era and transformed their business to a solutions offering. Inspiring channel businesses to become value-added providers and trusted allies to their customers. Stories that made a Difference.
Key stories of the edition are as below:
1. THE POWER OF DATA Cynosure
2. THE GAME PLAN Dataplus
3. BACK TO THE FUTURE FutureX
4. REAL SECURITY MDS DUBAI
5. LEARNING FROM ‘THE BLACKBOARD’ OCS Infotech
6. BACKED UP Seven Seas Computers
7. SMART BANKING Th ingLogix
8. FLYING HIGH Qatar Project Group International
9. SECURE UNION IE Network Solutions
10. GETMAX OF IT Getmax DMCC
Modernizing the Insurance Value Chain: Top Three Digital ImperativesCognizant
As nontraditional companies enter the insurance scene and insurtechs launch novel products, incumbents need to accelerate innovation and differentiate the customer journey to remain in the game. Here are three strategies to achieve these goals, with a brief look at a few companies well on their way.
Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...RapidValue
This paper explains how insurers can use the digitization (digitalization) opportunity to deliver greater value to their customers. It is also, revealed how the companies can gain competitive advantage. Insurers are able to engage more intensely with the existing customers and also, attract newer customers with the help of innovative products. Digitizing improves profitability and facilitates growth.
Insurance innovation through microservicesArtivatic.ai
Microservices architecture enables the building of new capabilities to meet these needs. The graphic below contrasts the anatomy of a traditional “pre-digital age” monolith insurance app and a “digital age” innovative microservices-based insured app.
Microservices are becoming more and more popular. Big players such as Amazon, Netflix, Spotify, as well as small and medium-sized enterprises are developing Microservices-based systems. Microservices are autonomous services deployed independently, with a single and clearly defined purpose.
Showcasing exemplary stories of success where channel partners have gone to great lengths to implement innovative solutions. Acclaiming those partners who have risen to the challenges of the digital era and transformed their business to a solutions offering. Inspiring channel businesses to become value-added providers and trusted allies to their customers. Stories that made a Difference.
Key stories of the edition are as below:
1. THE POWER OF DATA Cynosure
2. THE GAME PLAN Dataplus
3. BACK TO THE FUTURE FutureX
4. REAL SECURITY MDS DUBAI
5. LEARNING FROM ‘THE BLACKBOARD’ OCS Infotech
6. BACKED UP Seven Seas Computers
7. SMART BANKING Th ingLogix
8. FLYING HIGH Qatar Project Group International
9. SECURE UNION IE Network Solutions
10. GETMAX OF IT Getmax DMCC
Modernizing the Insurance Value Chain: Top Three Digital ImperativesCognizant
As nontraditional companies enter the insurance scene and insurtechs launch novel products, incumbents need to accelerate innovation and differentiate the customer journey to remain in the game. Here are three strategies to achieve these goals, with a brief look at a few companies well on their way.
Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...RapidValue
This paper explains how insurers can use the digitization (digitalization) opportunity to deliver greater value to their customers. It is also, revealed how the companies can gain competitive advantage. Insurers are able to engage more intensely with the existing customers and also, attract newer customers with the help of innovative products. Digitizing improves profitability and facilitates growth.
Insurance innovation through microservicesArtivatic.ai
Microservices architecture enables the building of new capabilities to meet these needs. The graphic below contrasts the anatomy of a traditional “pre-digital age” monolith insurance app and a “digital age” innovative microservices-based insured app.
Microservices are becoming more and more popular. Big players such as Amazon, Netflix, Spotify, as well as small and medium-sized enterprises are developing Microservices-based systems. Microservices are autonomous services deployed independently, with a single and clearly defined purpose.
What are the best digital transformation tools for your business?learntransformation0
These tools, whether they be cloud computing services, data analytics platforms, or collaboration tools, serve as the cornerstone upon which the basis of an organisation that has undergone a digital transformation is created.
MSP Industry Brief - From Break / Fix to Recurring Revenue Madeline Titcomb
This industry brief highlights the industry and technology trends impacting MSPs now and in the future. It highlights ways for MSPs to take advantage of the cloud to create new revenue streams, address customer needs, and grow recurring
revenue for greater profitability and less volatility.
Redefining Business Mobility and Customer ExperienceCitrix
The financial services industry faces unprecedented pressure from customer demands, regulatory mandates, emerging technologies and highly-competitive markets. Citrix powers
financial services mobility to help companies deliver consistent customer service across traditional and digital channels, improve employee productivity and retention, and increase
IT efficiency, while at the same time ensuring security across their evolving infrastructures.
Managed support cost and enhanced performance for the world's largest gaming ...Mindtree Ltd.
Mindtree collaborated with the customer to develop a new application, keeping in mind present and future requirements such as distributed scenarios, offline capabilities, cloud deployment and seamless integration with line-of-business applications.
This document contains a brief on Blue Bricks' 3 products - Service Guard, XPAT 2.0 and Axiom Protect. Please do have a read and we look forward to hearing from you.
Customize Transformation For A Personalized ExperienceLCDF
Shifting to a Customer-centric
Business Model :-
Many businesses already see the writing on the wall: Only 8 percent of companies
say their current business model will remain economically viable if their industry
keeps digitizing at its current course and speed.2 But to become a modern digital
business, you must go beyond just digitizing old business models and instead use
technology to align your people, processes, and technology around entirely new ways
of serving customers.
By placing the customer at the center of everything you do, you can create products,
services, and experiences that are more valuable to your buyer, allowing you to stand
out in an increasingly commoditized world, drive more profit, and generate more
brand loyalty.
Technological Transformation at MF Industry- WhitepaperIndusNetMarketing
Overview
Ever since the global crisis of 2008, the Asset management Industry has adapted transformation. It has re-instill trust and transparency with the changing customer experience. In the last six years we have witnessed many disruptors disrupting the asset management industry. In such unprecedented times, AMCs must equip with the technology to evolve and be sustainable to the near future.
What to expect?
Challenges Mutual Fund Industry Is facing during Pandemic
Trends in expanding digital landscape
Sneak-peek at A-O-S to enhance customer experience
MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction.
Our passion for technology and years of experience in the IT industry is reflected in the professionalism of our team, enabling us to deliver predictable results that exceed expectation, accelerating our clients’ time to market and ensuring sustainable growth.
We are proud that:
Our average client relationship is 5 years
96% of our clients' projects have met deadlines
84% of our clients continue working with us on this very day and come back with new projects.
MindK footprint spreads globally and covers the following regions: USA, UK, EU, Norway, Australia, and Israel.
The Four Essential Pillars of Digital TransformationIan Thomas
Based on years of practical experience this whitepaper distils four key pillars we have observed time and again in successful digital initiatives, providing a structured foundation for an orderly, end-to-end digital transformation of the enterprise.
This document brings together a set
of latest data points and publicly
available information relevant for
Agile & AI Operations Industry. We
are very excited to share this content
and believe that readers will benefit
from this periodic publication immensely.
Nexys' vision for delievering digital solutions to businesses: By building highly customised web applications we aim to boost productivity and enhance customer and market insights.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
What are the best digital transformation tools for your business?learntransformation0
These tools, whether they be cloud computing services, data analytics platforms, or collaboration tools, serve as the cornerstone upon which the basis of an organisation that has undergone a digital transformation is created.
MSP Industry Brief - From Break / Fix to Recurring Revenue Madeline Titcomb
This industry brief highlights the industry and technology trends impacting MSPs now and in the future. It highlights ways for MSPs to take advantage of the cloud to create new revenue streams, address customer needs, and grow recurring
revenue for greater profitability and less volatility.
Redefining Business Mobility and Customer ExperienceCitrix
The financial services industry faces unprecedented pressure from customer demands, regulatory mandates, emerging technologies and highly-competitive markets. Citrix powers
financial services mobility to help companies deliver consistent customer service across traditional and digital channels, improve employee productivity and retention, and increase
IT efficiency, while at the same time ensuring security across their evolving infrastructures.
Managed support cost and enhanced performance for the world's largest gaming ...Mindtree Ltd.
Mindtree collaborated with the customer to develop a new application, keeping in mind present and future requirements such as distributed scenarios, offline capabilities, cloud deployment and seamless integration with line-of-business applications.
This document contains a brief on Blue Bricks' 3 products - Service Guard, XPAT 2.0 and Axiom Protect. Please do have a read and we look forward to hearing from you.
Customize Transformation For A Personalized ExperienceLCDF
Shifting to a Customer-centric
Business Model :-
Many businesses already see the writing on the wall: Only 8 percent of companies
say their current business model will remain economically viable if their industry
keeps digitizing at its current course and speed.2 But to become a modern digital
business, you must go beyond just digitizing old business models and instead use
technology to align your people, processes, and technology around entirely new ways
of serving customers.
By placing the customer at the center of everything you do, you can create products,
services, and experiences that are more valuable to your buyer, allowing you to stand
out in an increasingly commoditized world, drive more profit, and generate more
brand loyalty.
Technological Transformation at MF Industry- WhitepaperIndusNetMarketing
Overview
Ever since the global crisis of 2008, the Asset management Industry has adapted transformation. It has re-instill trust and transparency with the changing customer experience. In the last six years we have witnessed many disruptors disrupting the asset management industry. In such unprecedented times, AMCs must equip with the technology to evolve and be sustainable to the near future.
What to expect?
Challenges Mutual Fund Industry Is facing during Pandemic
Trends in expanding digital landscape
Sneak-peek at A-O-S to enhance customer experience
MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction.
Our passion for technology and years of experience in the IT industry is reflected in the professionalism of our team, enabling us to deliver predictable results that exceed expectation, accelerating our clients’ time to market and ensuring sustainable growth.
We are proud that:
Our average client relationship is 5 years
96% of our clients' projects have met deadlines
84% of our clients continue working with us on this very day and come back with new projects.
MindK footprint spreads globally and covers the following regions: USA, UK, EU, Norway, Australia, and Israel.
The Four Essential Pillars of Digital TransformationIan Thomas
Based on years of practical experience this whitepaper distils four key pillars we have observed time and again in successful digital initiatives, providing a structured foundation for an orderly, end-to-end digital transformation of the enterprise.
This document brings together a set
of latest data points and publicly
available information relevant for
Agile & AI Operations Industry. We
are very excited to share this content
and believe that readers will benefit
from this periodic publication immensely.
Nexys' vision for delievering digital solutions to businesses: By building highly customised web applications we aim to boost productivity and enhance customer and market insights.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Transforming The Insurance Industry How Liferay DXP Is Revolutionizing Digital Experiences.pdf
1. Transforming The Insurance Industry: How Liferay DXP
Is Revolutionizing Digital Experiences
The global market is undergoing rapid evolution, leading a significant shift
in customer expectations and experiences. As a result, there is a pressing
need for agility and adaptation across all industries. However, the impact of
this disruptive change is particularly pronounced within the insurance
industry, where advanced technologies and a surge of InsurTech startups
are challenging traditional insurers. Delivering innovative and personalized
experiences and meeting the ever-changing demands of modern customers
has now become more critical than ever. Fortunately, there is a solution
that can help insurance companies tackle these challenges and transform
their business for the better: the Liferay Digital Experience Platform.
This game-changing platform provides a comprehensive solution for
insurance companies to stay ahead of the curve by enabling them to
deliver personalized customer experiences, streamline operations,
optimize workflows, and meet regulatory requirements.
The Most Common Insurance Industry
Challenges Today
The insurance industry has long been recognized for its complex and evolving
landscape, and there are a number of challenges that are currently at the
forefront of insurers’ minds.
2. Slow adoption of modern business processes for agents,
employees, and customers
Due to their reluctance to adapt and innovate, the traditional insurers are now
left vulnerable to more agile and adaptive competitors. Despite the availability
of more advanced and efficient systems, many insurers continue to use the
same legacy systems, resulting in a lack of integration between different
systems and inefficiencies in processing claims. This, in turn, leads to a lack of
interoperability between different departments and an inability to provide the
level of service that customers expect.
Risks associated with advanced technologies and processes
As insurers adopt digital solutions to streamline their operations and improve
the customer experience, they are also exposing themselves to potential risks
that come with new technologies, including cybersecurity threats and data
privacy concerns. In recent times, the industry has observed a rise in security
incidents. In 2020, the world’s largest insurance broker, Marsh, was hit by a
cyberattack that exposed sensitive information about its clients, highlighting
the need for insurance companies to take cybersecurity seriously.
Overwhelming amount of legacy systems and non-integrated
technologies
Many insurers continue to use outdated and complex systems that lack
compatibility with newer systems. With a lack of integration between different
systems, insurance companies face inefficiencies in data management, claims
processing, and customer service. This challenge has a cascading effect on the
3. overall performance of the insurance company, including decreased
productivity, poor customer experience, and slower time to market. One
instance of this challenge is the difficulty in integrating legacy systems with
modern cloud-based solutions.
Industry disruption from large insurers and InsurTech startups
The insurance industry is facing disruption from both large insurers and
InsurTech startups, making it challenging for traditional insurance companies to
maintain their market share. Large insurers are looking to expand their
offerings and acquire smaller players to strengthen their position, while
InsurTech startups are leveraging advanced technologies to offer innovative
products and services. As a result, traditional insurers are struggling to keep up
with the competition and provide the personalized and innovative services that
modern customers demand.
Liferay DXP enables insurers with different
digital solutions
With a wide range of Digital solutions, Liferay DXP helps insurers to transform
their business. From personalized communication to automated underwriting
and claims processing, the platform enables insurers to stay competitive in the
industry and deliver exceptional customer experiences.
4. 1. Various digital solutions under one roof
Whether it’s seamless communication, damage reporting, or claims processing,
insurers must keep pace with the changing demands of their customers. Liferay
Digital Experience Platform enhances the customer experience throughout the
entire customer journey.
• Self-Service customer portal: Streamline operations, reduce overhead,
and improve customer experience with a self-service portal. Increase loyalty
and retention with a centralized platform for policy management, invoicing,
service requests, and transactions.
• Broker portal: Empower your brokers with the tools to create
personalized offerings, share and collect data, and increase their operational
efficiency. Thus, help brokers to sell more and earn higher commissions,
keeping them motivated to outperform.
• Employee portal: Simplify access to employee data, tools, and
resources. This helps maximize efficiency, collaboration and communication,
leading to improved team performance, productivity, and higher success rates.
• Integration platform: Bridge the gap between legacy systems, new
technologies, and data sources with advanced integrated platforms. Stay agile
and ready for digital transformation to improve efficiency, accuracy, and
scalability.
5. 2. Take customer-centric approach
Insurers gain a competitive edge by providing end-to-end digital solutions that
cater to the needs of not only customers but also brokers and employees.
Liferay’s end-to-end digital solutions streamline the customer journey and keep
up with customer expectations, making sure that insurers are always a step
ahead.
• Digital-first customers: Deliver seamless digital experiences that
policyholders demand. Utilize the pre-built features to create and personalize
your insurance portal solution.
• Omnichannel experiences: Provide customers with consistent and
connected digital experiences. Streamline engagement along the customer
journey, from initial contact to multi-channel support and automation.
• Employee productivity: Leverage Liferay DXP’s digital workspace
capabilities to let teams collaborate smoother and faster, leading to employee
engagement and satisfaction. With this powerful platform, your employees will
have the resources they need to make your customers happy.
• Tools for brokers: Improve agent efficacy with intuitive digital
experiences. Offer comprehensive customization options to ensure the broker
portal meets the unique needs of each customer.
• Gain a competitive edge: Adapt to the changing landscape and drive
future innovations. With OpenAPI compatibility, invest in a platform that is able
to respond to fluctuations and continue to push forward in the ever-evolving
global market.
• Integrate legacy IT systems: Leverage current and future InsurTech
solutions, ensuring that your business is always ahead of the curve when it
comes to innovation, even when you choose to stick to legacy systems.
6. 7 Exceptional business benefits of Liferay DXP
for insurance companies
Liferay DXP being an open-source and flexible platform allows you to launch
your digital transformation journey without disruption to your existing
operations. From modernizing your personalized solutions to providing an
enterprise-level experience, the powerful platform enables you to create a
seamless customer journey. Here’s how Liferay DXP helps you to increase your
productivity and improve customer engagement.
1. Personalized and intuitive digital experiences
To run a successful insurance business, you need strong customer and agent
relationships. Liferay DXP provides a superior and more convenient experience
for customers, with self-service capabilities, paperless statements, and lower
call center resources. Agents benefit from engaging portals, granular user roles,
collaboration tools, and a complete digital asset management system. Build
strong customer and agent relationships with advanced features like
personalized dashboards, powerful form builders, and robust data.
2. Integrating existing and new technologies
Liferay DXP solves the concerns of digital transformation and disruption of
existing operations. The solution is compatible to integrate with your existing
legacy systems and critical applications, ensuring your day-to-day operations
remain unaffected. Liferay DXP’s development workplace, OSGi and
development standards are safe and seamless digital transformations.
7. 3. Ready for future innovations
The insurance industry is in a state of constant flux with the continuous
advancements in InsurTech, IoT, and telematics. But Liferay solution keeps
adapting to stay relevant in the competitive market, allowing you to take
advantage of its evolving technology. With a powerful back-end architecture,
Liferay DXP provides an array of flexible APIs to meet your custom
requirements.
4. Seamless customer experience across all touchpoints
By providing a single platform for managing customer interactions, Liferay DXP
enables you to deliver consistent and relevant content to customers across all
touchpoints. This improves customer experience by ensuring that customers
can easily access the information they need, whenever and wherever they want.
Additionally, optimize your customer engagement by leveraging data analytics
and insights to tailor content and experiences based on customer behavior and
preferences
5. Streamlined communication channels between insurers and
customers
With Liferay DXP, insurers can create a central repository of customer data,
allowing you to quickly and efficiently respond to customer queries and
concerns. It also integrates with a variety of third-party tools and applications
for you to leverage its existing technology advancements, streamlining your
workflows and automating processes.
8. 6. Smart, personalized recommendations with relevant
customer insights
Having a centralized platform makes it easier to manage, access, and analyze
customer data. The platform allows you to make more personalized
interactions with customers, as you can better understand customer
preferences and behaviors using real-time insights. With a complete view of
customer data, deliver customer experiences and ultimately, increased
customer loyalty and revenue.
7. Customer-centric approach for increased sales and customer
retention
Liferay DXP’s analytics capabilities provide businesses with valuable insights
into customer behavior and preferences, enabling them to optimize their sales
and marketing efforts for better results. Leverage its robust features such
as content management, customer data management, and marketing
automation to engage your customers in a meaningful way and build lasting
relationships.
Common insurance use cases with real-life
examples showcasing the success of Liferay
DXP
Liferay DXP offers scalable and flexible features to modernize your operations.
Furthermore, it can improve business performance and enrich user experiences
for customers, agents, and employees.
9. 1. Customer Self-service Portal
Online self-service is a crucial factor for 38% of policyholders when selecting an
insurance provider. Apart from attracting digital-first customers, they also
benefit in:
• Reducing customer service expenses
• Improving agents and employee support
• Personalized features for clients
• Superior customer experiences
For instance, CopperPoint Mutual Insurance leveraged Liferay solutions to build
a customer portal for their agents, employees, and customers. It is equipped
with self-serve registration, personalized content, and an updated architecture,
enabling quick and easy function building and publishing.
2. Agent Portal
An agent portal simplifies communication and processes for field agents,
empowering them to work more efficiently. This results in:
• Faster quote generation
• Increased policy sales
• Real-time communication with colleagues, partners, and agents
• Better customer service
• Improved renewal rates
For instance, upgrading the agent quoting system enabled West Bend Mutual
Insurance Company to provide faster quotes, increased efficiency, and
enhanced ease of use for agents. This resulted in reduced wait times for
10. customers, more online quotes, increased new policy sales, and overall growth
for the company.
3. Collaborative Intranet for Digital Workplace
For better customer service and streamlined communication, your employees
need an intranet solution. Build a unified digital workplace, consolidated with
important documents and data to manage insurance claims and underwriting
with forms and workflows, resulting into:
• A customer-centric workplace
• Excellent customer service
• Increased sales and profitability
For instance, Maiden Global Servicing Company transformed its outdated
intranet to a responsive web experience using Liferay. The solution enabled the
company to better support regional and specialty insurers’ reinsurance and
capital needs, enabling permissions for the site and role-specific content and
building a single location for employee support.
4. Omnichannel Experiences
Keep your business afloat by delivering personalized and connected digital
customer experiences across all your touchpoints, which leads to:
• Increased customer satisfaction
• Improved sales and business operations efficiency
• Cross-channel customer insights
• Consistent brand experiences
11. For instance, Britam, a financial solutions provider in Africa, built a new Partner
Service Portal, empowering brokers and agents to manage insurance purchases,
easily quote clients, access business applications and information, and increase
sales growth and profitability for both parties.
5. Modernize Business Processes
Bridge the gap between old and new technologies to empower insurance firms
and revolutionize their digital business practices. Integrating all technological
resources into a contemporary, cohesive system can:
• Unite segmented systems and data
• Expand the benefits of existing legacy systems
• Streamline business processes by digitizing them
For instance, MIF needed to transform its member portal to enhance security,
performance, and scalability. With Liferay, MIF integrated existing business
applications and web services, digitized business processes, improved
productivity, and implemented a scalable portal.
Other lesser known use cases include:
6.Underwriter Portal:
The Underwriter Portal unifies data sets and functions from multiple systems to
create an exceptional user experience for insurance underwriting teams. This
innovative tool streamlines operations, enhancing operational efficiency and
customer outcomes.
12. 7. Policyholder Mobile App:
Get the same self-service support on mobile phones and tablets as the
policyholder portal, enabling insurers to meet their policyholders’ needs
anytime and anywhere.
8. Provider Portal:
A portal for health insurers to facilitate self-service functionality for medical
and dental providers with capabilities such as member and benefits verification,
claims processing, billing, and pre-authorizations, among others.
9. Employer Portal (or Group Portal):
It provides employer groups with self-service functionality for tasks such as
online enrollment, contract maintenance, benefit inquiries, reports, premium
payments, and more, helping insurers to streamline operations and enhance
customer satisfaction.
10. Customer Service Department Portal (or Call Center Portal):
By aggregating various tools and information into a single portal, this platform
provides insurers with access to a knowledge base, a performance dashboard,
and customer service functionality.
13. 11.Claims Portal:
A tool to streamline the claims management process by providing the claims
and customer service teams with a unified view and empowering insurers with
enhanced operational efficiency and customer satisfaction.
12.Websites:
Create a single, unified website, or separate websites for different audiences,
such as prospects, members, providers, employers, and brokers.
To sum it up, the insurance industry is facing unprecedented challenges due to
emerging InsurTech startups and evolving customer expectations. To stay
competitive, insurance companies need to adopt modern business processes
and advanced technologies, which is where Liferay DXP comes in. The platform
offers a range of digital solutions that can help insurers overcome their
challenges and drive exceptional business benefits, including improved
customer experience, increased efficiency, and higher sales and retention rates.