Mark Owens has over 25 years of experience in systems administration, networking, and technical support roles. He has expertise in virtualization platforms like VMware, cloud technologies such as OpenStack, and operating systems including Windows, Linux, Unix, and Novell. Currently he is a Data Center Systems Administrator at Cisco, where his responsibilities include VMware administration, OpenStack administration, UCS administration, Windows administration, storage administration, and more. He aims to elevate his skills and experience to a cloud technical role.

1. MARK A. OWENS
6235 Lake Windsor Pkwy
Buford, Ga. 30518
Home: 678-546-8738
Office: 770-236-1362
Mobile: 770-235-1621
CAREER OBJECTIVE:
Elevate my established skill-set and work ethic to the Cloud
Technical Experience:
Operating Software:
VCP 4.1, MCSE 2003, (NT 4.0, & 2000), MCP +Internet, Linux (Red Hat, CentOS), Unix (Solaris),
Novell CNE(antiquated) , A+ Certification in Windows, DOS, Macintosh OS, Gwinnett Technical
College, Associates Degree Network Specialist, and Anne Arundel CommunityCollege, Arnold, MD
Software:
Vmware, 4, 5 and 6, MS Server 2003/2008, SharePoint, Sequel 2000/2008,MS Office Suite, Outlook,
Lotus Notes, Various mapping & other 3rd party applications, Cool Find, Real Estate software; Argus, ARES,
Costar Property,
Hardware:
Cisco UCS B/C series, 6108 Fabrics, HP/Compaq Rack Builds/Servers/Desktops/Laptops, IBM
Servers/Desktops/Laptops, Dell Servers/Desktops, Sun Sparc/x86 880/890/200/400/3000 Series
Cisco Routers/Hubs (initial configuration/minor modifications, VLAN’s etc.)
EXPERIENCE HISTORY:
Cisco SPVTG
Lawrenceville, GA. campus
March 2006-Present
Data Center Systems Administrator/
 VMware Administrator, managing multiple vCenter Instances, and dependent databases as well as
Appliances
 Open Stack Administrator
 UCS, UCSM and upstream network dependencies
o Configure, update and administer fabrics, rack and blade systems
o Migrate physical servers to UCS platform as VMs
 Windows 2003, 2008
o Active Directory, Windows update services, group policies, Remote Desktop Server
 Administer Network Storage. Ten 24TB EMC VNX 5100’s, and one 40TB NetApp
 Domain level administrator
 Red Hat LINUX, intermediate administrative functions
o Implemented and test McAfee4Linux and small scale ePO server

2. Resume of MARK A. OWENS
(Continued)
 Backup administrator for Windows/Unix/Solaris environment
 Administer ESXi hosts through vCenter deployment
Software Tester
 Support role offloading testing roll outs and follow documents for field deployment, edit test plans
 Work base level implementation of software from infancy to grave
 Security Baseline testing using multiple protocols, Nessus, Saint and internal Cisco tool
Trammell Crow Company
Mid-Atlantic
June 2000-Present
Senior Systems Engineer:
 Senior Systems Support for Northeast Region -- General Server support, Backup issues, Server space issues, &
Application of critical patches
 Work directly with IRG Ops providing an enhanced hands-on diagnostic of Server, Router and Telco related
failures and provide necessary troubleshooting to accurately diagnose problem enabling quicker restore time.
 Data Archiving and File management of local Servers
 Remote Server management and diagnostics
 Maintain Server backups for local region
 Global Application, Workstation refresh rollouts
 Support remote site DSL/Cable installations, establishing connectivity and setting up local remote access
environments.
 Provide Top-Level, on-site OS, Application, Virus, and Network support for large customer base throughout
the Baltimore-Washington, DC corridor.
 Supporting and implementing applications from a variety of local and nationally used applications, working
directly with our Dallas IRG application team and outside vendors.
 Establish and provide effective escalation path increasing customer service by reducing loss of productivity.
 Implementing Trammell Crow Companies IRG policies by effectively communicating changes and procedures
to my client base and increase the effectiveness of our Helpdesk and IRG’s various functions.
 While serving Trammell Crow’s client base for more than 5 years I have received outstanding marks for
Service, Consistently exceeded all SLA’s and have managed to do this with zero Customer escalations. I
continually utilize the tools necessary to provide effective and cost saving service. I strive to grow relationships
with all professional contacts and have worked effectively with my extended team of professionals within
IRG’s Dallas based team.
Inacom/Vanstar Corporation
Columbia MD.
November 1996-June 2000
Field Engineer Specialist:
 Multi-Client Server support requiring 7X24 coverage, also team lead for on-call group
 Mid-Atlantic High availability lead, for high level accounts requiring 1-4 hour SLA’s
 Systems Support for Multi-Client environments for Server/Workstation refresh
 Lead several projects requiring Rack Server builds and OS installation using client provided specs for

3. Resume of MARK A. OWENS
(Continued)
Highly visible accounts
 Provided Server/workstation support for warranty channel which included all major manufactures
 Refresh Desktop/Server environment in preparation for Y2K changeover
 I was recruited into Inacom by my former supervisor of 4 years in which I immediately took over as leader of a
desperately failing service organization. My focus started with applying my expertise in customer service and
winning back a lucrative account on the brink of termination. I moved quickly to implementing and
establishing a service outline for other trouble accounts by providing technical expertise at many levels and
eventually became an integral part in assessing, and implementing, the necessary technical skills and personnel
on new business.
 In my time there I received 2 awards for outstanding service including the company’s highest award, The
Chairman’s Club.’
Field Service Manager:
 Managed 6 major accounts and 45 direct reports. 27 of those dedicated on-site including a 5 person helpdesk,
and the rest were field service technicians from level one hardware to Tier 2 systems engineers
 Improve on service delivery methods and developing effective ways to gain new business
 Overhauled a logistics and warranty reimbursement operation that was losing $30-50K per month
 Created cost saving strategies to increase the SLA objective for the region
 Mentored personnel to increasing skills and certifications that increased service productivity and reduced bill
back costs and lost warranty reimbursement dollars
 Provided semi-annual and annual reviews for all direct reports and awarded bonuses as well as salary
increments.
General Electric Computer Services/
IBM/TSS
Columbia, MD
1992 - November, 1996
Senior Field Technician:
 Technical Team Lead, providing oversight for 17 field support representatives
Delegating daily and weekly assignments to engineers assisting team members problem resolution for the
critical or technically challenging situations
 Involved in various support and maintenance projects for United Airlines/Apollo Travel Services, Bell &
Howell, and GEIS. Projects in network administration have included the installation and configuration of a
NetWare WAN for NationsBank in several locations throughout the Baltimore-Washington area.
Implemented AppleTalk LAN’s and moved large client from pier to pier Microsoft workgroups to Domain
based TCP/IP environment.
Maryland Automobile Insurance Fund (MAIF),
Annapolis, MD. 1992
Systems Engineer:
 Support end user desktop installation of OS, applications and hardware
 Troubleshooting and resolve for all aspects of end user environment
 Unix base Server administration for executive team providing all levels of support and maintain backups of
Server suite
 Procurement of Microsystems working with independent vendors and reduced cost by 50% for

4. Resume of MARK A. OWENS
(Continued)
both hardware and software platforms
Insight Distribution, Inc.
Hunt Valley, MD. 1991
Unix SystemAdministrator:
 Unix OS support and troubleshooting of customer Server/Client environment
 Upload client environment to local test servers for problem isolation and team with programmers to apply
resolve
 Configuration and support of large Line printers, Dot matrix, CSU/DSU, RS-232 peripherals, cabling
 Travel to client for onsite installation of system from start to production
Intelligent Resources International, Inc
Baltimore, MD. 1989-1991
Technical Service Representative:
 Provided maintenance and troubleshooting for a large Unix office automation contract for the Social Security
Administration. Support included mainframe, mini, and microcomputer services in a Unix, Ethernet network
environment.
 Interface with a broad range of users and management, and supporting technical government personnel in the
design and enhancement of the SSA Office Support System (OSS).