This document describes a 24/7 professional tele-counseling service for employees that is provided at no cost to address personal and work issues. The service aims to improve employee productivity and efficiency by helping them tackle personal crises and maintain work-life balance while taking a positive approach towards their job. It is intended to benefit both employees and employers by improving employee sentiment, workplace performance, and reducing attrition. The service is provided by an IIM alumni venture using professional counselors at practically no cost to employers.