This document discusses a case study about issues arising at Independence Engineering Company regarding employee attitudes and performance evaluation. It analyzes the perspectives of the company, an employee named Srivatsa, and the manager Lajpat. Srivatsa has become dissatisfied with the company's fixed grade pay system and lack of monetary benefits or positive feedback. This has hurt employee motivation, relations, and commitment. The document proposes solutions like rewards, feedback sessions, and a balanced scorecard approach to performance management to improve loyalty, productivity, and staff retention.

1. THE ROCK BREAKER
A CASE STUDY OF INDEPENDENCE ENGINEERING COMPANY

2. Introduction
Good
Grade Pay
Motivation
No
Work
Stress
Good
Grade Pay
Motivation
Work
Stress
Poor
Grade Pay
No
Motivation
Work
Stress

3. Attitude of Commercial People
• Disdain towards company`s performance evaluation
• Company is not meeting all their essential needs and
requirements.
• Reduced Organizational commitment.
• Reduced notion of POS
• Ego Clashes and Rivalry towards their non Commercial Counter
parts.
• Disdain of Experienced Commercial people towards company`s
policies
• The very important result would be Lack of Job Satisfaction.

4. Case Highlights
• For a complete analysis of this case , we consider
• Company`s perspective
• Srivatsa`s perspective
for the negative perceptions created in Mr. Srivatsa.

5. Lajpat’s Perspective
• Who brings more revenue?
• Whose loss can I afford?
• How Mr. Srivatsa has been working ?
• Is Mr.Srivatsa working effectively?
• Whether Mr.Srivatsa will leave the organization?

6. Srivatsa’s Perspective
• With the help of MARS Model for Individual behavior and
performance
Role Perception
Situation
Motivation
Ability
Individual
Behavior &
Performance

7. Lack Of Positive
Attitude
Adversely Affected
Work Relations Demotivation
NO
JOB
SATISFACTION
No Sense Of
Accomplishment
Lack Of Monetary
Benefits Fixed Grades

8. Srivatsa’s Response to Job Dissatisfaction
Exit-Voice-Loyalty-Neglect Model
Voice
Loyalty
Neglect

9. Impact on Human Relations in
Organization
Issue How it affect?
• Lack of work relations
( unity,
communication and
interpersonal
relations)
• Lack of Organizational
commitment
• Ego clashes
• Rivalry
• Negligence of work
• Absenteeism among employees
• Work delivery is impacted adversely
• Less Productivity
• Dwindled creativity
• Lack of motivation
• An environment of uncertainty
• Lack of a stable and
inviting work culture
• Company is less adaptive to the changing
market trends
• High Employee
Turnover
• Financially very costly

10. Our Proposal to the Company

11. • Motivational Measures like:
a) Rewards and Recognitions
b) Attractive Retirement Packages
• Make him a part of decision making
• Timely Feedback and 1:1 sessions
• Should focus on HR Practice like Staff Retention and
retaining Employee loyalty
This can change the employee notion of POS

12. • Balance Score Card Approach: A strategic Tool for
Performance Management.
• Common yardstick for evaluating all employees
To bench mark with the peer companies on performance
and compensation practices, the company should introduce
Balance Score Card.

13. Outcome of change
• Improved Loyalty
• To produce the best work and for maximum
productivity
• For benefitting both the company and the
employees
• Staff Retention