You attitude presentation
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This document discusses the "You Attitude" approach to communication, which focuses on putting the reader's interests and benefits first. The You Attitude aims to create a friendly atmosphere, establish trust, and provide a positive outcome. It emphasizes seeing things from the reader's perspective and highlighting what they want to know. Key aspects include focusing on the reader's benefits, protecting their ego, avoiding ultimatums, and eliminating unnecessary imperatives. The goal is to satisfy and appreciate the reader to maintain goodwill and positive interactions.
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Harness the transformative power of stakeholder management. As Key Account Managers in today’s ever-evolving business landscape, we understand the imperative of strategic relationship-building. Strengthen your network, navigate change effectively, and drive business growth. please visit: https://tlsasalestraining.co.uk/leaders-digest/key-account-managers-understand-the-stakeholders/
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Key Account Managers – Understand the Stakeholders - TLSA.pdf
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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https://www.britannica.com/event/Expo-Shanghai-2010
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You attitude presentation
- 1. COMMUNICATION SKILLS FOR MANAGERS Group Members: Chayer Brown Akeena Davis Toniann Howard Lisa Kerr Acheika McEachron Kayde Watson Leondra Wilson
- 2. You Attitude
- 3. WHAT IS THE YOU ATTITUDE? Reader-Centered Writing Reader’s Point of View Reader’s Benefit Focuses on Positives
- 4. WHY THE YOU ATTITUDE? Trying to convince someone to perform a service, purchase a product, pay a bill, or accept an offer. Creation of friendly atmosphere Establishment of mutual trust Create favorable outcome even in a bad-news situation Enhance goodwill of the firm
- 5. WHY THE YOU ATTITUDE “A Me-First plan sends a clear signal that the writer’s priorities are misplaced. What matters more than great technology or a great idea is the problem or pain that the new solution or technology resolves.” -John W. Mullins
- 7. ASPECTS OF THE YOU ATTITUDE Reader’s benefit Protecting the reader’s ego Ultimatums Imperatives
- 8. READER’S BENEFIT Putting the readers’ interests foremost in the writing Highlights what the readers want to know
- 9. To create Readers’ Benefits the writer should: Empathize and think from the readers’ perspective Determine what they will want to know Identify the feelings, fears, and needs that may motivate your reader. Identify and show how the reader can meet his or her needs with the features of the policy or product.
- 10. . Reader Benefits allows readers to: feel satisfied and appreciated which in-turn help the business to maintain goodwill. Improve their attitude and actions
- 11. Example of Reader’s Benefit Instead of saying: Dear Mr. Jones, I am happy to inform you that we have approved your loan. You would say: Congratulations! Your loan is approved.
- 12. Protecting the Reader's Ego Reason? You want the reader to continue doing business with you. To keep the reader calm Form of Respect Expresses appreciation
- 13. Tips for Protecting the reader's ego Avoid "you" when it criticizes the reader. Not: You failed to sign your cheque But: Your cheque arrived without a signature. Please stop by today to sign your cheque.
- 14. Tips for Protecting the reader's ego Avoid "you" when it limits the reader's freedom. Not: You must get approval from the Director. But: All personnel must get approval from the Director.
- 15. Tips for Protecting the reader's ego Focus on solutions. Not: You cannot get a loan because you owe so much on your credit cards. But: You can get a loan if someone co-signs the loan with you.
- 16. ULTIMATUMS What is it? A threat in which a person or group of people are warned that if they do not do a particular thing, something unpleasant will happen to them.
- 17. ULTIMATUMS Ultimatums are usually the last and most extreme in a series of actions taken to bring about a particular result Ultimatums should be avoided unless they’ll benefit the reader and has the readers interest in mind.
- 18. Examples of Ultimatums You need to send us your overdue balance of $500 or we will be forced to disconnect your service. Please settle the overdue balance of $500 to avoid service interruptions. If you need help making this payment, please contact our credit department. Instead of saying: You could say:
- 19. IMPERATIVES What is it? Commands or directives given, leaving no option for questions or feedback. Eg. “Stop talking”, “Don’t be rude” etc.
- 20. Unnecessary imperatives should be eliminated from business communications in order to avoid condescension – talking down to or disrespecting someone. IMPERATIVES
- 21. AVOID USING THE PRONOUN ‘YOU’ IN THE BODY OF BUSINESS DOCUMENTS. Why? It is insulting to the reader It may also irritate the reader
- 22. EXAMPLE OF AN IMPERATIVE SENTENCE: “This memo is to give you a training on good communication practices, which will make you a better business writer. You must attend this training so that you can stop losing our important clients.”