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XRM Solutions

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Nerea
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The document discusses Microsoft relationship management (XRM) solutions and their potential for Deloitte's clients. It provides context on the current global and Luxembourg markets. It then introduces NEREA, a Microsoft partner, and discusses their experience and approach. The document outlines XRM solutions focusing on increasing revenues, managing sales pipelines and marketing. It positions Deloitte's expertise in combining industry and client knowledge. It demonstrates Microsoft XRM capabilities and discusses integrating XRM with SAP systems. The presentation aims to raise awareness of XRM solutions and potential projects.

BusinessTechnology
1 of 28
Providing Microsoft (MS) X Relationship Management (XRM) Solutions October 09 Client Logo
Agenda Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
MS XRM Solutions Objectives ,[object Object],[object Object],[object Object],[object Object]
Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
Context Global overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Current Global context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],XRM Solutions
Context Luxembourg ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Luxembourg context ,[object Object],[object Object],[object Object],[object Object],[object Object],XRM Solutions
Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],NEREA In a nutshell
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],NEREA Added-value and Market approach
Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
Microsoft Stack
ERP Messaging BI Office suite & portal
Microsoft XRM here
XRM Solutions Focus on Increase revenues Sales & Marketing Manage pipeline (leads/opportunities) , proposals, campaigns & events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
XRM Solutions
Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
Deloitte Positioning Combine our expertises Industry expertise Client knowledge Integrated services Holistic approach Lux XRM Leadership Track record Technical expertise Dedicated approach Business expert Solution expert
MS XRM Solutions Demo ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
 
Why integration? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Data organisation
How to integrate Microsoft Dynamics CRM 4.0 with SAP ? ,[object Object],[object Object],[object Object],[object Object]
Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
MS XRM Solutions Wrap-up Increase revenues Have a broad understanding of Microsoft XRM ,[object Object],[object Object],Contact Serge Hanssens for MS XRM opportunities
Q&A
 

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XRM Solutions

  • 1. Providing Microsoft (MS) X Relationship Management (XRM) Solutions October 09 Client Logo
  • 2. Agenda Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 3. Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 4.
  • 5. Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 6.
  • 7.
  • 8. Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 9.
  • 10.
  • 11. Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 13. ERP Messaging BI Office suite & portal
  • 15.
  • 17. Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 18. Deloitte Positioning Combine our expertises Industry expertise Client knowledge Integrated services Holistic approach Lux XRM Leadership Track record Technical expertise Dedicated approach Business expert Solution expert
  • 19.
  • 20. Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 21.  
  • 22.
  • 24.
  • 25. Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7
  • 26.
  • 27. Q&A
  • 28.  

Editor's Notes

  1. Philippe MAES and Olivier DAL ZUFFO both partners at NEREA Christophe KEUTGEN Expert Consultant at NEREA
  2. SH
  3. SH
  4. Attracting and retain clients is becoming more and more vital for Luxembourg’s firms. Clients are more and more demanding, companies must develop the services they provide to their clients, employees, suppliers and stakeholders.
  5. PH
  6. AX: SPA competitor NAV: SME focus Document management Added-value through interaction Customer centric approach XRM vs CRM Theme of lunch and learn
  7. Any company Dashboards & KPI
  8. Combination of Business and Solution expertise's providing a cutting edge advantage We are now getting to the Demo which is presented by Chritstophe KEUTGEN from NEREA
  9. Understand XRM solutions and the scope they can cover Be able to provide XRM solutions to clients Be ahead of the competition by leveraging on both firms expertise