This is the ppt used on the Microsoft Dynamics CRM Launch Event in Luxembourg.
PwC Director Serge Hanssens as a Speaker.
ABOUT US:
Nerea is a Microsoft Certified Partner, offers IT Consulting Services specialize in Customer Relationship Management, using Microsoft Dynamics CRM solution.
Nerea have offices in Belgium, Luxembourg and France.For the last 10 years has been observing, analyzing, and commenting the market of coorporate relationship management (xRM). Our recognised expertise allow us to adivise and implement the most suited technologies with our customer.
Email : info@nerea.com
Website: http://www.nerea.com
INNOVATION: THE VALUE OF STEALING WITH PRIDEHuw Watkins
The baffling failure of organisations to look outside the narrow confines of their own sector, or their current portfolio of products and services, or their specific business units inhibits their ability to innovate successfully
INNOVATION: THE VALUE OF STEALING WITH PRIDEHuw Watkins
The baffling failure of organisations to look outside the narrow confines of their own sector, or their current portfolio of products and services, or their specific business units inhibits their ability to innovate successfully
Presentation from
Serge Hanssens, Advisory Director, PwC Luxembourg, delivered at the Dynamic Business Event organized by Nerea & Microsoft on April 16th 2013 in Luxembourg
Dynamics Day 2015: Dynamics AX and Enterprise Cloud ComputingIntergen
This session shows how to use Lifecycle Services to redesign and develop business processes faster. It also shows how to mine your data and use Machine Learning to predict trends.
A CRM comparison sheet that lets you compare industry's best CRM based on their features and pricing. This comparison by Nayvug Infosolutions shall help you in deciding which CRM solutions to consider based on number of factors listed in the sheet.
Crm stream step 1 upgrade to msdyncrm 2015 - m-hance three steps to success...m-hance
m-hance: Three Steps to Success Event took place in Central London on 12th May 2015 and attended by our Microsoft Dynamics experts and customers looking to see how their ERP and CRM software can help them exceed business objectives. The event was delivered across 2 separate streams: a Microsoft Dynamics GP stream for finance professionals; and a Microsoft Dynamics CRM stream for marketing/support managers.
This guide contains comprehensive information about how to plan, install, configure, customize, and maintain Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015
Microsoft Dynamics CRM 2015 Spring Release - UR1C5 Insight
Microsoft has included a bevy of new features in the spring release of Microsoft Dynamics CRM 2015. This presentation, for non-technical audiences, walks through the top 10 new features in a countdown format. If you're on CRM 2015, CRM 2013, CRM 2011 or CRM 4.0, then take a moment to check out the new features.
1 toronto office space 1000 to 2000 sf - financial core - december 2010Chris Fyvie
Commercial real estate toronto, office space toronto, toronto office space, office search toronto, office space in toronto, office rentals toronto, office space price in toronto, office rent downtown toronto, office rent toronto, toronto offices for lease, small office space toronto, toronto recent listings, toronto office rentals, toronto office lease, cost of downtown toronto space, office lease price toronto downtown, toronto office leases, office lease prices toronto, toronto office rent, toronto loft spaces for rent, office space for rent in toronto, Toronto office real estate blog, office space for rent toronto,
office space in toronto price, rent office toronto, offices for lease toronto, sublet office toronto, leasing companies downtown toronto, LinkedIn
Richmond Street, Bay Street, Adelaide Street, University Avenue, Yonge Street, Dundas Steet, Richmond Street, Queen Street, Wellington Street, King Street
Smarter Sales Process in Dynamics CRM 2015 - Part 2: Revenue EstimationJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. The second part explores how the CRM 2015 calculated fields feature can be leveraged in simplifying the data entry and maintenance process for opportunity revenue estimates.
Smarter Sales Process in Dynamics CRM 2015 - Part 3: Pipeline DevelopmentJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. This third and final part demonstrates how we can customize CRM to show us a historical trend of how the sales pipeline has developed over time, by capturing data into a custom snapshot entity.
The latest issue of our magazine for the IT professional focuses on Project Management. Full versions are available to BCS members. To find out more about the benefits of BCS membership go to http://www.bcs.org/membership
Retrouvez chaque mois le meilleur des publications Ipsos à travers le monde sélectionné par notre Knowledge Center. Découvrez vite notre dernier numéro : études, points de vue, analyses... dans un format synthétique et pratique ! L'essentiel en une page et des liens pour aller plus loin.
Y&R Advertising sent some of its brightest minds to the SXSW Interactive Festival and here’s what they had to say about the trends at the intersection of technology, innovation, and advertising, and what they mean for brands today.
Presentation from
Serge Hanssens, Advisory Director, PwC Luxembourg, delivered at the Dynamic Business Event organized by Nerea & Microsoft on April 16th 2013 in Luxembourg
Dynamics Day 2015: Dynamics AX and Enterprise Cloud ComputingIntergen
This session shows how to use Lifecycle Services to redesign and develop business processes faster. It also shows how to mine your data and use Machine Learning to predict trends.
A CRM comparison sheet that lets you compare industry's best CRM based on their features and pricing. This comparison by Nayvug Infosolutions shall help you in deciding which CRM solutions to consider based on number of factors listed in the sheet.
Crm stream step 1 upgrade to msdyncrm 2015 - m-hance three steps to success...m-hance
m-hance: Three Steps to Success Event took place in Central London on 12th May 2015 and attended by our Microsoft Dynamics experts and customers looking to see how their ERP and CRM software can help them exceed business objectives. The event was delivered across 2 separate streams: a Microsoft Dynamics GP stream for finance professionals; and a Microsoft Dynamics CRM stream for marketing/support managers.
This guide contains comprehensive information about how to plan, install, configure, customize, and maintain Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015
Microsoft Dynamics CRM 2015 Spring Release - UR1C5 Insight
Microsoft has included a bevy of new features in the spring release of Microsoft Dynamics CRM 2015. This presentation, for non-technical audiences, walks through the top 10 new features in a countdown format. If you're on CRM 2015, CRM 2013, CRM 2011 or CRM 4.0, then take a moment to check out the new features.
1 toronto office space 1000 to 2000 sf - financial core - december 2010Chris Fyvie
Commercial real estate toronto, office space toronto, toronto office space, office search toronto, office space in toronto, office rentals toronto, office space price in toronto, office rent downtown toronto, office rent toronto, toronto offices for lease, small office space toronto, toronto recent listings, toronto office rentals, toronto office lease, cost of downtown toronto space, office lease price toronto downtown, toronto office leases, office lease prices toronto, toronto office rent, toronto loft spaces for rent, office space for rent in toronto, Toronto office real estate blog, office space for rent toronto,
office space in toronto price, rent office toronto, offices for lease toronto, sublet office toronto, leasing companies downtown toronto, LinkedIn
Richmond Street, Bay Street, Adelaide Street, University Avenue, Yonge Street, Dundas Steet, Richmond Street, Queen Street, Wellington Street, King Street
Smarter Sales Process in Dynamics CRM 2015 - Part 2: Revenue EstimationJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. The second part explores how the CRM 2015 calculated fields feature can be leveraged in simplifying the data entry and maintenance process for opportunity revenue estimates.
Smarter Sales Process in Dynamics CRM 2015 - Part 3: Pipeline DevelopmentJukka Niiranen
Webcast notes from "A Non-Developer's Guide to Smarter Sales Processes in Microsoft Dynamics CRM 2015", as presented on MSDynamicsWorld.com on May 6th, 2015. This third and final part demonstrates how we can customize CRM to show us a historical trend of how the sales pipeline has developed over time, by capturing data into a custom snapshot entity.
The latest issue of our magazine for the IT professional focuses on Project Management. Full versions are available to BCS members. To find out more about the benefits of BCS membership go to http://www.bcs.org/membership
Retrouvez chaque mois le meilleur des publications Ipsos à travers le monde sélectionné par notre Knowledge Center. Découvrez vite notre dernier numéro : études, points de vue, analyses... dans un format synthétique et pratique ! L'essentiel en une page et des liens pour aller plus loin.
Y&R Advertising sent some of its brightest minds to the SXSW Interactive Festival and here’s what they had to say about the trends at the intersection of technology, innovation, and advertising, and what they mean for brands today.
We live in a world that has gone through an incredible transformation in the last decades. Those transformations did not only impact our economy, but also our society and biosphere. Our biggest challenge is to build back better those different layers while leaving no-one behind. That will entail rebuilding strongly the trust between the different generations, the societal entities, and the ecosystem. Healthcare is a critical component to ensure harmony for the Younger and next generation.
" Digitalization offers transformational economic opportunities and represents an outstanding platform for lower income economies to reposition themselves on the global stage. However, accessing and maximizing on the potential available to them requires that they think without a box , and we are here to support them in their journey" Patricia Monthe
I have been described as a visionary, with a leadership style combining cognitive pluralism and integrity, both of which make me particularly fit for environments that require pioneering new models or engaging multi-disciplinary & multicultural groups to orchestrate new systems.
Our #dmexco18 Recap. From Content and Technology to cultural Topics such as agilty & diversity. Enjoy your read and let us know what you think about or experienced at the dmexco.
In this session of Entrepreneurship 101, we define the field of marketing and communications, covering the basics of advertising, branding, public relations and social media. We explore the idea of traction, and provide an overview of the 19 different channels and activities that have the potential to move the needle for your business.
Key topics covered: Brand identity, traction, PR and social media.
In this issue of WIN World Insights, we bring you the basics of the latest technological trends. Because, when you begin to understand them, you realize how they will hugely
impact our businesses, our lives and our future.
Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...Catalyx
Theme: Unleashing the power of public private partnerships (PPPs)
Spring Union Suisse event will be hosted by Unitec at Uni Mail in Geneva.
Our theme for the evening will be: 'Unleashing the power of public private partnerships (PPPs)'.
During the evening Union members tell us that diversity in their partnerships leads to a higher level creativity and more successful innovation.
So this Union is all about different types and sizes of organisations coming together to unlock their potential together in partnership. If you’re in a private company wanting to work with a university or other public sector organisation, come along. Similarly if you are in a large organisation wanting to partner with a smaller one you will find this topic of interest.
Inspiration truly does come in all shapes, sizes and forms – as evident from the stories shared with us by 25 Global Social Business Leaders. Their stories help us better understand how organizations are using social business practices to build a more engaged workforce and develop stronger, more collaborative relationships.
While diverse, all their stories embody personal journeys with one common thread: All of these leaders used social business strategies, technologies, and practices to make a significant impact on their business and community. Through the joint efforts of IBM and the EIU we were able to bring the stories of the 25 Inspiring Global Social Business Leaders to life – giving them a platform to be heard.
Presentation from
Jean-Philippe Quin, Head of IT Business Services Transition at Lombard International Assurance, delivered at the Dynamic Business Event organized by Nerea & Microsoft on April 16th 2013 in Luxembourg
This document is a property of Microsoft Corporation.
Microsoft is defining a connected and forward-looking enterprise, the successful enterprise of the future.
This paper shows how Microsoft® Office, Microsoft SharePoint®, Microsoft Exchange, and Microsoft Office Communications Server contribute to the powerful architectural design of the Microsoft Business Productivity Infrastructure (BPI). The BPI stack approach suggests that only by thinking at a capability level (for example, “What do users want to do?‖), and then adding the right aspects of capability in each place (client, server, and services), can we create desktop applications that also deliver rich server and services capabilities to information workers.
This paper shows how two products, Microsoft® Office and Microsoft SharePoint®, contribute to the powerful architectural design of the Microsoft Business Productivity Infrastructure (BPI). The BPI stack
approach suggests that only by thinking at a capability level (for example, “What do information workers want to do?”), and then adding the right aspects of capability in each place (client, server, and services), can we create desktop applications that also deliver rich server and services capabilities to information workers.
This evaluation guide is designed to help you understand the design goals, feature set, and implementation for Microsoft® SharePoint® 2010. The guide provides an overview of the solutions and benefits provided by SharePoint 2010, as well as descriptions of new and improved features in the areas of collaboration, social networking, search, business intelligence, enterprise content management, and composite applications. It also provides a tour of the main feature areas in SharePoint 2010 and concludes with useful information for administrators and developers.
An independent study by Mainstay Partners evaluated the implementation of Microsoft® Office SharePoint® at three Fortune 500 companies with the goal of understanding how they use the Microsoft solution to enhance collaboration and foster a social online community across the organization. This report summarizes Mainstay’s assessment, which is based on interviews with executives and senior managers at the following organizations:
- Ford Motor Company
- Large Northeastern U.S.-based bank
- Electronic Arts Inc
Privacy in the Public Cloud: Microsoft Dynamics CRM OnlineNerea
Reflecting Microsoft’s approach to privacy by design, Microsoft Dynamics CRM Online was built from the ground up with strong data protection in mind.
In the following pages, we will discuss Microsoft’s philosophical and practical approach to safeguarding information in the cloud, as well as several of the tangible benefits that have resulted for Microsoft Dynamics CRM Online customers.
Email & Mobile Marketing is available with a Campaign Commander solution by Emailvision.
Campaign Commander enables automation of online marketing activities to significantly increase the relevance and profitability of marketing and emailing campaigns.
Email subscriber information that’s linked to the Microsoft Dynamics CRM produces a bi-directional data flow of important customer metrics that helps marketers improve subscriber segmentation and helps sales teams to drive greater lead generation.
Nerea is an official reseller of TARGIT BI Suite.
Through its unique and intuitive user interface, TARGIT BI Suite integrates every single step in the optimal decision process.
Fast and accurate decisions call for easy access to knowledge. When interacting with computers, it’s all about the number of clicks. The more intelligent the system is, the fewer clicks needed. TARGIT BI Suite delivers business insights in the fewest clicks.
TARGIT BI Suite provides a vast number of ways in which you can visualize, illustrate and analyze your company data. And no matter what kind of analysis you do, TARGIT BI Suite remembers your preferences for presenting data.
Event management in Microsoft Dynamics CRM 2011Nerea
Microsoft Dynamics CRM 2011 includes an Event Management module that allows you to seamlessly plan, manage and optimise your events through a ready-to-use website template. Details are published to the client portal, where selected customers and prospects register their attendance. All responses and leads from those events are then tracked in CRM and converted to maximise business opportunities.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
3. There is nothing permanent except change (Heraclitus) “People are very open-minded about new things. As long as they are exactly like the old one”. Charles Kettering Inventor (1876-1958) 3
5. Introduction “We will be drowning in information and starved of knowledge” John NAISBITT (1982) 5
6. Introduction 6 “ We produce today a volume of data in two days that is equivalent to what humanity has produced until 2003 ” Thierry BRETON ATOS “ The volume of data will be multiplied by 6 every two years and by 50 for the corporate data ” Dave EVANS Cisco
14. C becomes X Tell me how you manage these relationships and we will tell you how successful you are ! Company X Clients Suppliers Partners Employees Public Authorities Shareholders 14
20. M becomes Media 17 Creative social networking: sales and marketing example Last year, Hyatt introduced a virtual concierge service on Twitter –#HyattConcierge – on which the company’s staff answers questions 24/7. The best part: Travelers save time, instead of chasing information; the answer is waiting for you on Twitter. Creative social networking: complaints management example Mr Norman Boulanger is ordering a capuccino in Montreal Nepresso shop. He is not happy with Nespresso because he had to wait 30 minutes for his coffee. He complains on Nespresso Twitter – few minutes later, the shop manager came to him for expressing his deep excuses. He just received a call from Switzerland…
21. M becomes Media 18 Creative social networking: customer targeting Godiva Chocolatier created a private, invitation-only community so Godiva could better understand its chocolate consumers. The community led Godiva to create an affordable product line, individually wrapped chocolates called Gems, and sell them in a new channel, grocery and drug stores. Gems was the biggest global launch ever for Godiva, ringing up $35 million on a product that may reach 10% of the company’s worldwide sales in its first year. Creative social networking: customer collaboration National Instruments has adopted the notion of co-innovation with customers for its LabVIEW product, leveraging its online presence to get product ideas. LabVIEW Idea Exchange is a product feedback forum where users can submit and vote on features concerning topics like user interface enhancements and hardware integration. The NI Labs virtual research center showcases new technologies that aren’t quite ready for release but are ready for comment.
AlignementstrategievsopérationsIntégration des nouveaux médias avec les systèmes CRM transactionnelsVelocity more than perfectionBuild to last vs build to changeYouTube 2006Facebook 2004 Flickr 2004Twitter 2007
PUSH vendeurvientvers le client – le client estpoussé à acheterPULL – client vavers le produit