Oracle Siebel CRM is a comprehensive customer relationship management solution that offers 39 modules catering to various business needs, including sales, marketing, and customer service. It is highly customizable and scalable, suitable for medium to large enterprises, and can be deployed both on-demand and on-premise. The CRM solution is recognized for its effectiveness but is noted for being bulky with a less modern user interface.

1. Siebel CRM

2. Introduction
 Siebel Crm is a complete package of Customer
Relationship Management tools including sales,
marketing, loyalty, user experience among many others.
 It is very easy to modify and can be tailored to specific
needs of different businesses with little effort making it a
very flexible CRM solution.
 Siebel CRM is highly scalable and flexible CRM solution.

3. Modules
 Siebel Crm has 39 different modules.
 Important modules include Customer Service, Campaign
Management, Email Marketing, Loyalty Management,
Siebel Analytics, User Experience, Social Services, Help
Desk, Events Management, Resource Management,
Web Marketing, Partner Analytics and Partner
Management.

4. Oracle CX Suite
 Oracle Siebel CRM is a part of Oracle CX Suite.
 Oracle CX Suite, also called Oracle Advertising and
Customer Experience is a connected suite of applications
that help in creating, managing, serving and nurturing
lasting customer relationships.
 It includes applications specializing in Advertising,
Marketing, Sales and Services.

5. Sales Module
 The Sales Module of Siebel CRM is designed to improve
pipeline visibility, sales effectiveness and bottom-line
results.
 Its key features include sales team collaboration support,
problem identification for coaching, 360 degree view of
customer interactions, collaboration support with other
organizations and real time view of all sales data and
statistics.

6. Sales Module UI

7. Campaign Management Module
 The Campaign Management Module streamlines the
planning, execution, and budgeting of personalized,
permission-based campaigns.
 Its key features include efficient planning and
development cycles, personalized campaigns across
channels, targeted email campaigns, profitable
interaction centers, field conversion rates and joint
marketing with partners.

8. Campaign Management Module UI

9. Loyalty Management Module
 The Loyalty Management Module enables organizations
to create loyalty campaigns without the help of IT staff. It
delivers a full range of analytics, marketing, and service
capabilities that help you better understand each
customer’s lifetime value and design service levels and
promotions that maximize the potential of all your
customer relationships.
 Its key features include automatic rewarding of right
customer behaviors, automated loyalty management
processes and integration of loyalty programs.

10. Loyalty Management Module UI

11. Partner Management Module
 Partner Relationship Management is a comprehensive
channel management solution that allows brand owners to
achieve their channel business objectives. This solution
enables you to collaborate and share information with
partners and brand owners and optimize your operations
with streamlined sales, service, commerce, and marketing
processes.
 Its key features include industry specific channel
management solutions, partner analytics, integration with
other CRM processes and embedded channel
methodologies.

12. Partner Management Module UI

13. Siebel CRM Pros
 Medium-sized to large enterprises stand to gain a lot of
benefits once they start using Oracle Siebel CRM. The
system has solutions applicable to 20 different industries,
and tools that can be used for transactions, analysis, and
engagement. It can help companies manage their
customer-facing operations.

14. Siebel CRM Pros
 Oracle Siebel CRM not only helps out with sales force
automation. It also helps out in other business processes
as well. These processes include performing sales
collaboration, rolling out loyalty programs, managing
marketing campaigns and tickets, handling events,
capturing quotes and orders, offering customer self-
service, and setting up a help desk. Other Oracle
business apps can also easily integrate with the platform.

15. Siebel CRM Pros
 There is also no need to change or modify any setups or
processes the company may already have in place once
they decide to use Oracle Siebel CRM. This is because it
can be deployed either on-demand or on-premise, giving
businesses the option to incorporate the software based
on their requirements.

16. Siebel CRM Pros
 Oracle Siebel CRM is multi-awarded and widely
recognized, with analyst firm IDC calling it a leader in
customer service, marketing, and sales force automation
(SFA). Another research and analysis agency,
Datamonitor, considers Oracle Siebel CRM as one of the
top solutions when it comes to different aspects of CRM
technology.

17. Siebel CRM Cons
 The Siebel CRM is very bulky solution and can put a lot
of pressure on hardware infrastructure making the costs
higher.
 The UI of Siebel CRM is not very modern and user
friendly.
 The documentation is not very great.
 Mobile platform of Siebel CRM doesn’t have a lot of
options.

18. Siebel Cloud Solution
 The cloud version of Siebel CRM is also available.
 It is hosted on Oracle Cloud.
 Oracle Cloud is a cloud platform service provided by
Oracle.
 The Siebel CRM can be used on Oracle Cloud in the
form of Software As A Service (SaaS).

19. Siebel Alternatives & Competitors
 Salesforce CRM
 HubSpot Sales Hub
 Zoho CRM
 Dynamics 365 Sales
 Nimble
 Sugar Sell
 Workbooks
 SAP CRM
 Pipedrive

20. Siebel Alternatives & Competitors
 Zendesk Sell
 Maximizer CRM
 GoldMine
 Act
 PipelineDeals
 Vtiger CRM
 Sage CRM
 Infor CRM
 Nutshell
 Insighty CRM

21. Siebel Customers
 Broadcast Media
 Westpac
 StarHub
 Spark
 Curves
 Canon
 Federal Reserve Bank of Minneapolis

22. References
 https://www.oracle.com/applications/siebel/
 https://www.oracle.com/applications/siebel/products.html
#partner
 https://www.oracle.com/applications/siebel/products/partn
er-relationship/partner-relationship-management/
 https://www.oracle.com/applications/siebel/products/mark
eting/campaign-dialogue-management/
 https://www.oracle.com/applications/siebel/products/sale
s/

23. References
 https://www.g2.com/products/oracle-
siebel/competitors/alternatives
 https://www.readycontacts.com/target-account-
profiling/oracle-siebel-crm/
 https://www.trustradius.com/products/oracle-siebel-
crm/reviews?qs=pros-and-cons
 https://www.g2.com/products/oracle-
siebel/competitors/alternatives

24. References
 https://comparecamp.com/siebel-crm-review-pricing-
pros-cons-features/
 https://www.itcentralstation.com/products/siebel-crm-
pros-and-cons/